Critical Error Message

Bug Reports - CTM
1

I installed CTM on a new system and when I try to use the program I get a error message:

Critical Error: A Critical subsystem requied for the proper functioning of the product is inactive.
This usually happens with an incomplete installation. Please re-install the product and try again.

I uninstalled and re-installed three times with the same results.

Please Help!!!

Thank you for your service and support.

My Computer Configuration:

P4 Core2 Duo E6400 2.13GHz
2GB RAM
500GB & 200GB HDD (Internal)
500GB HDD (External)
320GB HDD (External)
512MG GeoForce 8400 GS Graphic Card
2 - 18x DVD-RW DL
250MG Zip Drive (Internal)
1.44 FDD
Multi-Card Reader (Internal)
22" Wide Screen Acer Monitor
Kodak 5500 Multi Function Printer
Windows XP Pro SP3

2

Just thank God your computer still boots up.

3

Did u have any security or disk softwares installed?

Regards
Haibo

4

On the second and third tries I shutdown my security software (ZoneAlarm Internet Suite and Spybot). I also Had HDData installed, but I also shut that down too.

Some of the programs I have installed and active:

GFI Backup
EverNote
Earth Alerts
Cacheman
Free Download Maager
Windows Search
Direct Access
CS Fire Monitor

5

Please Help Me!!!

6

Have you tried the 166 release?

Regards

7

Hello all,

please answer and help him - and me too. I´ve got the same error message - unfortunately again also with the new version 2.6.138262.166.

And yes, my system is also protected (should be quite normal for every PC) with CIS and Paragon Backup Recovery Software and I don´t accept any software modification so that only CTM works. I think comodo should kindly fix this really not very new bug soon - even if it´s freeware.

Thanks

My System

<<< System Summary >>>

Mainboard : MICRO-STAR INTERNATIONAL CO.,LTD MS-7380
Chipset : nVidia nForce 750i SLI SPP
Processor : Intel Core 2 Duo E8400 @ 3000 MHz
Physical Memory : 3072 MB (3 x 1024 DDR2-SDRAM )
Video Card : NVIDIA GeForce 9800 GTX/9800 GTX+
Hard Disk : SAMSUNG (750 GB)
Hard Disk : SAMSUNG (1000 GB)
DVD-Rom Drive : HL-DT-ST DVD-ROM DH16NS10 SCSI CdRom Device
DVD-Rom Drive : HL-DT-ST DVD-RAM GH22NS30 SCSI CdRom Device
Monitor Type : MNT-ANALOG19W - 20 inches
Operating System : Microsoft Windows XP Home Edition 5.01.2600 Service Pack 3
DirectX : Version 9.0c (September 2009)

8

First Install Revo Uninstaller, next install the TM when its finished downloading open Revo, then find the time machine icon click uninstall and follow the prompts…

turnorburn

9

Hello turnorburn.

I´ve got the failure message already after the first (!) installation of CTM! No incomplete installation of CTM was on my hdd before. I use revo uninstaller generally, but this is NOT the solution. :wink:

Regards

10

hi,

We will fix this bug in the next version. And I recommend that you uninstall CTM first and defrag your C partition before reinstall it. Any more problems, plz feel free to contact to me or follow the post. Thanks for your feedback.

Best Regards,