Author Topic: Containment - ShareX does not start in Containment at once.  (Read 2244 times)

Offline CISfan

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Containment - ShareX does not start in Containment at once.
« on: October 06, 2021, 11:43:09 AM »
V12.2.2.8012 (Firewall only) Windows 7 Ultimate 64-bit (clean install with all MS-updates)

ShareX-13.6.1-portable

Steps to replicate, after windows reboot and logon to desktop:

1) This step is optional, has no effect: Execute "Reset the Container".
2) ShareX.exe crashes each time when "Run in COMODO container" is selected.
3) Execute "Reset the Container".
4) ShareX.exe now runs in the container when "Run in COMODO container" is selected and it popups an "ShareX - Hotkey registration failed" error Window.

After the next windows reboot and logon to desktop the same happens again.
« Last Edit: October 06, 2021, 11:44:53 AM by CISfan »

Offline C.O.M.O.D.O RT

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Re: Containment - ShareX does not start in Containment at once.
« Reply #1 on: October 07, 2021, 06:40:43 AM »
Hi CISfan,

Thank you for reporting, we will check and update you.

Thanks
C.O.M.O.D.O RT

Offline C.O.M.O.D.O RT

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Re: Containment - ShareX does not start in Containment at once.
« Reply #2 on: October 11, 2021, 06:44:48 AM »
Hi CISfan,

could you please check your inbox for private message and respond.

Thanks
C.O.M.O.D.O RT

Offline CISfan

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Re: Containment - ShareX does not start in Containment at once.
« Reply #3 on: October 14, 2021, 06:43:42 PM »
The same happens also when using Virtual Desktop instead of Containment.

Offline C.O.M.O.D.O RT

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Re: Containment - ShareX does not start in Containment at once.
« Reply #4 on: October 17, 2021, 01:27:00 AM »
The same happens also when using Virtual Desktop instead of Containment.
Hi CISfan,

We are checking on this.

Offline CISfan

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Re: Containment - ShareX does not start in Containment at once.
« Reply #5 on: October 21, 2021, 08:12:26 AM »
Adding "C:\Program Files\COMODO\COMODO Internet Security\" to the AV Real-Time Protection exclusion doesn't solve the issue unfortunately.

Offline CISfan

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Re: Containment - ShareX does not start in Containment at once.
« Reply #6 on: October 22, 2021, 06:28:01 AM »
Additional information:

When I run ShareX at least one time normally (outside containment) before I start ShareX in containment then ShareX never crashes and runs in containment regardless the state of or toggling of (disable and enable again) the AV Real-Time Protection.
The Hotkey failure issue remains however.

Offline C.O.M.O.D.O RT

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Re: Containment - ShareX does not start in Containment at once.
« Reply #7 on: October 24, 2021, 03:41:49 AM »
Additional information:

When I run ShareX at least one time normally (outside containment) before I start ShareX in containment then ShareX never crashes and runs in containment regardless the state of or toggling of (disable and enable again) the AV Real-Time Protection.
The Hotkey failure issue remains however.
Hi CISfan,

Thank you for the information, From your post/PM the hotkey failure issue occurs only when sharex is open in containment and no hotkey failure issue occurs while sharex runs in normal window right ?

Thanks
C.O.M.O.D.O RT

Offline CISfan

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Re: Containment - ShareX does not start in Containment at once.
« Reply #8 on: October 24, 2021, 03:55:06 AM »
Hi CISfan,

Thank you for the information, From your post/PM the hotkey failure issue occurs only when sharex is open in containment and no hotkey failure issue occurs while sharex runs in normal window right ?

Thanks
C.O.M.O.D.O RT

Hello C.O.M.O.D.O RT,

Yes correct, when I run ShareX in normal window (outside containment) than there is no Hotkey failure, all hotkeys are than correctly assigned (all green boxes are shown in ShareX Hotkey settings window). Also, toggling the AV Real-Time protection off/on has no influence on the Hotkey issue when ShareX runs in normal window, all hotkeys stay assigned correctly.

Offline C.O.M.O.D.O RT

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Re: Containment - ShareX does not start in Containment at once.
« Reply #9 on: October 24, 2021, 04:47:30 AM »
Hello C.O.M.O.D.O RT,

Yes correct, when I run ShareX in normal window (outside containment) than there is no Hotkey failure, all hotkeys are than correctly assigned (all green boxes are shown in ShareX Hotkey settings window). Also, toggling the AV Real-Time protection off/on has no influence on the Hotkey issue when ShareX runs in normal window, all hotkeys stay assigned correctly.
Hi CISfan,

Thank you, the hotkey issue of sharex in containment occurs when your AV(Avira protection) is disabled right ?

Thanks
C.O.M.O.D.O RT

Offline CISfan

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Re: Containment - ShareX does not start in Containment at once.
« Reply #10 on: October 24, 2021, 06:17:15 AM »
Hi CISfan,

Thank you, the hotkey issue of sharex in containment occurs when your AV(Avira protection) is disabled right ?

Thanks
C.O.M.O.D.O RT

Hello C.O.M.O.D.O RT,

I just checked again.
No, the ShareX hotkey issue always occurs when ShareX runs in containment whether I have Real-Time protection switched on or off, Real-Time protection on/off status does not affect the hotkey issue in containment.
Also, when I toggle Real-Time protection on-off-on (which causes ShareX to crash each time when trying to start it in containment) and then run ShareX in a normal window then after exiting ShareX and running ShareX in containment (no ShareX crash this time as explained earlier) the hotkey issue still persists.

Offline C.O.M.O.D.O RT

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Re: Containment - ShareX does not start in Containment at once.
« Reply #11 on: October 24, 2021, 07:47:07 AM »
Hello C.O.M.O.D.O RT,

I just checked again.
No, the ShareX hotkey issue always occurs when ShareX runs in containment whether I have Real-Time protection switched on or off, Real-Time protection on/off status does not affect the hotkey issue in containment.
Also, when I toggle Real-Time protection on-off-on (which causes ShareX to crash each time when trying to start it in containment) and then run ShareX in a normal window then after exiting ShareX and running ShareX in containment (no ShareX crash this time as explained earlier) the hotkey issue still persists.
Hi CISfan,

Thanks for the information, let me check and update you.

Thanks
C.O.M.O.D.O RT
      

Offline C.O.M.O.D.O RT

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Re: Containment - ShareX does not start in Containment at once.
« Reply #12 on: October 25, 2021, 07:52:46 AM »
Hi CISfan,

Could you please check your inbox for PM and provide us the requested log.

Thanks
C.O.M.O.D.O RT

Offline futuretech

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Re: Containment - ShareX does not start in Containment at once.
« Reply #13 on: October 29, 2021, 11:06:30 AM »
Direct keyboard access is not allowed in containment, and the use of binding hotkeys is a form of direct keyboard access.

Offline CISfan

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Re: Containment - ShareX does not start in Containment at once.
« Reply #14 on: October 29, 2021, 12:53:49 PM »
Ok understandable but ShareX manages to bind 4 out of 5 hotkeys successfully with 1 hotkey binding failing.
So in principle then all 5 hotkey bindings should be failing when ShareX runs in containment.

 

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