Author Topic: CIS's Internet Security Essentials bugging  (Read 1554 times)

Offline cuser

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Re: CIS's Internet Security Essentials bugging
« Reply #15 on: July 11, 2022, 01:42:22 PM »
Before I shut down workcomp ISE used over 1.5 times memory it used after CIS had completed starting procedures.

Oddly on homecomp2 ISE uses 26% of processor but but memoryusage is 0.1 MB while on hc1 it's 0-2% of processsor and 681.2 MB of memory.

Well tomorrow is Windows Update day so both "stats" get reset and memory hoggging can start from 0.

Both homecomps got CIS+ISE installed around same time.


Offline C.O.M.O.D.O RT

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Re: CIS's Internet Security Essentials bugging
« Reply #16 on: July 12, 2022, 07:15:57 AM »
Hi cuser,

Could you please check your inbox for pm and provide us the requested log ?

Thanks
C.O.M.O.D.O RT

Offline cuser

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Re: CIS's Internet Security Essentials bugging
« Reply #17 on: July 12, 2022, 12:55:04 PM »
Hi cuser,

Could you please check your inbox for pm and provide us the requested log ?

Thanks
C.O.M.O.D.O RT

sure thing.

Offline C.O.M.O.D.O RT

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Re: CIS's Internet Security Essentials bugging
« Reply #18 on: July 19, 2022, 06:39:41 AM »
Hi cuser,

Thank you for providing the requested information and log.
FYI: We have forwarded your log and screenshots to the team.
We will keep you posted.

Thanks
C.O.M.O.D.O RT

Offline cuser

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Re: CIS's Internet Security Essentials bugging
« Reply #19 on: September 14, 2022, 05:32:46 PM »
"Funny" (totally not) thing that on my other comp ISE hogged 25.5-26.5% of CPU power before rebooting it so MS updates get installed.

Offline C.O.M.O.D.O RT

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Re: CIS's Internet Security Essentials bugging
« Reply #20 on: September 15, 2022, 05:18:19 AM »
"Funny" (totally not) thing that on my other comp ISE hogged 25.5-26.5% of CPU power before rebooting it so MS updates get installed.
Hi cuser,

Thank you for reporting, the team is aware of this issue and they are working on it.
We will keep you posted.

Thanks
C.O.M.O.D.O RT

Offline Eryx

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Re: CIS's Internet Security Essentials bugging
« Reply #21 on: September 30, 2022, 06:09:59 AM »
Hello folk,
Same issue faced. Here is the screenshot : (the value is changing all the time so it is difficult to catch the higher value but sometimes it reach 16%)

It seems that it is COMODO Internet Security Helper Service that use the CPU, even when I close the COMODO Firewall (I'm not able to terminate the helper service).
Hope that will help to solve the bug.
And my uptime is about 8 days.

Thank you!

Offline C.O.M.O.D.O RT

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Re: CIS's Internet Security Essentials bugging
« Reply #22 on: September 30, 2022, 06:58:26 AM »
Hello folk,
Same issue faced. Here is the screenshot : (the value is changing all the time so it is difficult to catch the higher value but sometimes it reach 16%)

It seems that it is COMODO Internet Security Helper Service that use the CPU, even when I close the COMODO Firewall (I'm not able to terminate the helper service).
Hope that will help to solve the bug.
And my uptime is about 8 days.

Thank you!
Hi Eryx,

Sorry for the inconvenience.
We are aware of this issue and team is working on it.
However we will reach you through private message to get required log for further investigation.

Thanks
C.O.M.O.D.O RT


Offline cuser

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Re: CIS's Internet Security Essentials bugging
« Reply #23 on: September 30, 2022, 12:50:27 PM »
Hello folk,
Same issue faced.

Like I said when memory usage goes over some limit (apparently 700 MB) then it starts hogging processor power and that can go to over 20% (or higher if doesn't reboot computer).

Would be interesting to see what ISE does after 6 months or 1 year w/o rebooting computer but won't test, my guess is that since it starts on ~2 percentages and goes up everyday then it would reach 100% at somepoint and computer would crash.

Offline cuser

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Re: CIS's Internet Security Essentials bugging
« Reply #24 on: January 26, 2023, 12:56:06 PM »
Been "a while" so just curious if any progress?

 

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