Author Topic: CCE - User interface bug?[M2280]  (Read 3930 times)

Offline peroels

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CCE - User interface bug?[M2280]
« on: June 19, 2017, 11:47:31 PM »
Ihave a problem, cleaning ess. look at the picture and let that explain

system
win 10, nvidia gtx980m, intel core i7, 500 gb ssd, 16 gb ram
« Last Edit: July 25, 2017, 05:08:28 AM by PremJK »

Offline peroels

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Re: CCE - User interface bug?
« Reply #1 on: July 19, 2017, 09:27:09 AM »
(Screenshot included)

1. Cleaning essentials crash after the reboot during scan. Both smart and full scan's end in crash.
2. The interface is still not acceptable. (game of "guess the button")

Is CCA interfering with CIS/CCE?

Offline PremJK

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Re: CCE - User interface bug?
« Reply #2 on: July 21, 2017, 09:28:34 AM »
Hi Peroels,

Please provide the msinfo32 file by searching msinfo32 in Run command window and save as msninfo32.nfo,
list out the current versions of CIS, CCAV and CCE you have installed and
complete version detail of Win 10.

Kind Regards,
PremJK

Offline peroels

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CCE - User interface bug?
« Reply #3 on: July 24, 2017, 04:08:01 AM »
I reinstalled but it is still not functioning.
Is there a malicious file preventing the scanner?
I do not remember if this was a problem without the CCAV installed, but CCAV do not sandbox it or anything.

versions:
CIS/CCE: 10.0.1.6258
CCAV: 1.12.421630.537
Win 10: 10.0.14393

Can not upload .nfo files.

Offline PremJK

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Re: CCE - User interface bug?
« Reply #4 on: July 24, 2017, 05:52:34 AM »
Quote
Can not upload .nfo files

Thanks for providing details. Can you please change the extension from .nfo to .txt and try again to send us back.
Thanks in advance.

Kind Regards,
PremJK

Offline peroels

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Re: CCE - User interface bug?
« Reply #5 on: July 24, 2017, 06:28:46 AM »
here,

Offline PremJK

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Re: CCE - User interface bug?
« Reply #6 on: July 24, 2017, 07:04:05 AM »
Hi Peroels,

Thank you so much.

Kind Regards,
PremJK

 

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