Author Topic: CCE crashes soon after commencing a scan  (Read 2941 times)

Offline Bucic

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CCE crashes soon after commencing a scan
« on: September 19, 2017, 04:52:26 PM »
Pretty much any scan. The weirdest thing is it happens for months for me now.
Windows 7 x64 without any security software except the MS built-in ones. Monthly MBAM and NOD full scans. The crashing happens *every time*.

The log file contents:
Code: [Select]
====== System Information ======

Computer Name: HG1-PC

Log on User: hg1

Memory Size: 15.98 GB.

Windows Directory: C:\Windows

Windows Version: 6.1.7601 x64

CCE Version: 10.0.0.6111



Virus database version: 27777



[01:33:54] Scan started.

[01:33:56] === Start Scan MBR ===



[01:33:56] === Scan MBR Completed ===



[01:33:56] === Start Scan Autorun Entries ===



[01:33:58] === Scan Autorun Entries Completed ===



[01:33:58] === Start Scan Memory ===



[01:34:36] === Scan Memory Completed ===



[01:34:36] === Start Scan Hidden Registry ===


Offline Umesh

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Re: CCE crashes soon after commencing a scan
« Reply #1 on: September 19, 2017, 06:14:46 PM »
Hi,
May you please share crash dump as you could find under following folder?

c:\programdata\comodo\cce\dumps

Thanks
-umesh
We can't stop malware entering user's PC but we render them use-less when they enter PC: Welcome to Comodo's Default Deny innovation

Offline Bucic

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Re: CCE crashes soon after commencing a scan
« Reply #2 on: September 20, 2017, 03:25:08 AM »
No can do. There is no 'comodo' folder in c:\programdata\

Offline futuretech

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Re: CCE crashes soon after commencing a scan
« Reply #3 on: September 20, 2017, 03:13:09 PM »
Try checking %USERPROFILE%\AppData\Local\CrashDumps and within CCE folder for .dmp files.

Offline Bucic

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Re: CCE crashes soon after commencing a scan
« Reply #4 on: September 20, 2017, 04:55:58 PM »
Also nothing, except some weeks old non-cce logs (CountInstallation.exe.*).

 

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