Author Topic: Format for reporting bugs  (Read 2141 times)

Offline mouse1

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Format for reporting bugs
« on: April 01, 2016, 11:13:53 AM »
HOW TO USE THE FORMAT
1. Copy Format between dotted lines
2. Create new topic and paste format into it
3. Fill in format, replacing question marks with your answers
4. Explain the problem in the title of the bug report
5. Always post a link to the required files or append them to your post
(To revert to the default format click on settings, choose User Interface, then choose 'export format' (to save your old format), then 'default' to revert to default format)


FORMAT
------------------------------------------------------------------------------------------------

[b]1. What actually happened[/b]
?
[b]2. What you did to cause that to happen, step by step[/b]
i) ?
ii) ?
..
[b]3. If you repeat these steps does the same thing always happen[/b]
?
[b]4. What you expected or wanted to happen[/b]
?
[b]5. Operating system, whether 32 or 64bit, and service pack number[/b]
?
[b]CCAV full version number (from Help ~ About)[/b]
?
[b]6. Any other security or sandbox software installed now or previously[/b]
?
[b]7. Does this problem occur if you load the default configuration and reboot[/b]
?
[b]8. Any other relevant information (eg Your guess at the reason for the bug)[/b]
?
[b]9. Links to requested files[/b]

--------------------------------------------------------------------------------------------------------------

REQUIRED FILES
If the problem disappears when you use the default config please export and upload your config

If the problem is a:

  • BSOD, OS or Process hang: Always append: complete OS dump.
  • Process crash: Always append: complete process dump.
  • Logic problem: Append where relevant: Download links for software involved, CCAV Logs, Complete process list (eg from Windows Task Manager).
  • Performance issue: As 2 above, plus always append process list screenshots to show CPU and memory usage of all processes.
  • Difficult to explain issue:  Video or very detailed steps to reproduce
« Last Edit: April 03, 2016, 04:36:28 AM by mouse1 »

Offline mouse1

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Re: Format for reporting bugs (DRAFT)
« Reply #1 on: April 02, 2016, 07:37:59 AM »
BUMP

Offline yigido

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Re: Format for reporting bugs
« Reply #2 on: November 15, 2016, 03:01:22 PM »
Required Format For Reporting Translation Errors

To use the Translation Error reporting format:
1. Copy the format code between the dotted lines below
2. Create a new topic and paste the format into it
3. Fill in the format, replacing the question marks with your answers
4. Summarize the Translation Error in the topic title


-----------------------------------------------------------

Information Enabling Reproduction On Other Machines

1. Environment information:
  a) CCAV Version, if it was a clean-installed or updated from a previous version, indicate installation language:
      ?
  b) OS version:
      ?
2. Details of GUI area where the error was found e.g.: 'CCAV settings'->'Sandbox'->'Sandbox Settings' :
      ?

Defect Description

3. Describe the error in the terms of 'Expected result:'/'Actual Result:' or in any other clear form suggesting alternative texts/spelling corrections/etc:
     ?
     a) If necessary, provide additional information supporting the reason of changes (reference to grammar/dictionaries/etc.):
     ?
4. Attach the necessary number of screenshots with the problematic area(s) highlighted, preferably with colored frames/background/arrows/etc. to easily understand the issue.

-----------------------------------------------------------
« Last Edit: November 15, 2016, 03:02:56 PM by yigido »
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Offline yigido

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Re: Format for reporting bugs
« Reply #3 on: November 15, 2016, 03:02:37 PM »
Required Format For Reporting Simple GUI Bugs

To use the GUI Bug Reporting format:
1. Copy the format code between the dotted lines below
2. Create a new topic and paste the format code into it
3. Fill in the format, replacing the question marks with your answers
4. Summarize the bug in the topic title

-----------------------------------------------------------


1: CCAV version:
?
2: OS version:
?
3: What you did:
?
4: What you actually saw:
?
5: What you expected to happen or see:
?
6: If possible attach a screenshot illustrating the GUI problem


-----------------------------------------------------------
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