Author Topic: SMTP information incorrect, but it isn't....  (Read 22691 times)

Offline geoffe

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Re: SMTP information incorrect, but it isn't....
« Reply #15 on: July 01, 2009, 04:38:41 AM »
Well after saying yesterday i was going to put up with the intial problem i found today the program was duplicating one of my email addresses not once but hundreds of times, I have since uninstalled the program untill the update arrives. Hopefuly the bugs will be ironed out by then.
Good luck to all
Geoff

Offline mouse1

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Re: SMTP information incorrect, but it isn't....
« Reply #16 on: July 01, 2009, 01:48:15 PM »
This is fairly easy to avoid - see my list of work-arounds in my CAS workarounds post.

Mouse1

Offline mouse1

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Re: SMTP information incorrect, but it isn't....
« Reply #17 on: July 01, 2009, 02:08:18 PM »
Have just had a look at TPG. Think problem may be that SMTP and POP3 server are identically named.

Think that pop3.tpg.com.au & smtp.tpg.com.au may work as server names instead of mail.tpg.com.au. (They are pingable and resolve to the same IP). CAS uses the different server names to distinguish files, some of which are only created when spam mails received.

Worth a try anyway. If does not work immediately try a *complete* re-install to ensure all old data files are deleted. You can export whitelists, editing them to avoid the email address duplication problem as I describe in CAS work arounds

If this works please do say as it will mean we have found a new bug.

Mouse1

Offline geoffe

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Re: SMTP information incorrect, but it isn't....
« Reply #18 on: July 02, 2009, 04:00:34 AM »
Hi Mouse1, Thanks for all your help.
I've done a new install and the original SMTP error message is still there.
What i should have told you is my incoming and outgoing server info is different.
Incoming is Mail.cbit.net.au
Outgoing is mail.tpg.com.au
Not sure if this will be of any help.
Thanks again for your help.
Geoff

Offline mouse1

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Re: SMTP information incorrect, but it isn't....
« Reply #19 on: July 02, 2009, 05:30:24 AM »
I owe an apology too. The issue (of duplicating emails) you referred to is not included in my work arounds.

Here is a link to the problem report:
http://forums.comodo.com/empty-t32936.0.html

To solve it just export the whitelist, sort it, and remove the email addresses that cause the problem. These will be addresses that differ only by a domain suffix eg:

xxx[at]yyy.net.uk
xxx[at]yyy.co.uk

Where xxx and yyy are the same

Usually these are addresses added in error (eg typos), though it is just possible that you need both - hopefully not!

Re your other problem I think it is highly likely that different *domains* for incoming and outgoing servers could cause the problem. If I have time I will experiment. Do you have these domains recorded in different clent/CAS email accounts, or in the same account?

Pity CAS has all these bugs cos it is excellent at the job of excluding spam. Se here for my post on why its worth persisting with:
http://forums.comodo.com/antispam/cas_a_potential_world_beater_resolved-t38030.0.html

Hope this helps best wishes

Mouse

Offline geoffe

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Re: SMTP information incorrect, but it isn't....
« Reply #20 on: July 02, 2009, 07:39:41 AM »
Mouse1,
I only have the one email account, i like you would like to continue useing CAS as it does a good job isolating all my spam.
Many thanks for all your help.
Geoff

Offline mouse1

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Re: SMTP information incorrect, but it isn't....
« Reply #21 on: July 03, 2009, 01:19:26 PM »
A pleasure. Have tried to replicate this, but no error, even after spam mail received

Could you post email account setting screenshots (main pane and advanced panes) for both CAS and your email client. This will give me more specific setup, so hopefully I will be able to replicate.

Faststone capture is good screenshot capture software if you don't have this.

Mouse


Offline Eric Cryptid

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Re: SMTP information incorrect, but it isn't....
« Reply #22 on: July 03, 2009, 01:46:09 PM »
UPDATE: Still waiting for word from the devs for a release date etc.

E

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Offline mouse1

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Re: SMTP information incorrect, but it isn't....
« Reply #23 on: July 04, 2009, 07:09:49 AM »
Thanks for the update Eric - hope your wife is feeling better.

Mouse

 

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