Author Topic: AntiSpam 2.1 Will not download emails  (Read 15116 times)

Offline Catalist

  • Newbie
  • *
  • Posts: 9
AntiSpam 2.1 Will not download emails
« on: October 31, 2008, 10:46:20 AM »
Hi,

Having previously used the old 2005 version perfectly happily for the trial period, I was unable to activate the software for various unexplained (by support) reasons, so I upgraded to version 2.1, as this would solve my activation issue, and now no emails are downloaded at all. Nothing appears in the QDB.

I was previously running Norton Corporate Antivirus which has since expired so I am running Norton Internet Security 2009 now.

Even when I turn email scanning off I receive no emails either in the QDB or in my Inbox.

Anyone got any ideas?

Zimmer.

Offline Junhua

  • Comodo Loves me
  • ****
  • Posts: 194
Re: AntiSpam 2.1 Will not download emails
« Reply #1 on: November 03, 2008, 06:47:49 AM »

  Hi Catalist:
       
       Comodo AnstiSpam2.1 is not work properly with Norton Internet Security 2009 if it enable it's mail scanning function, include incoming and outgoing mail scanning. Please make sure you have both closed those two functions.
       Hope this helps!
       If you have more question, please feel free to post on forum.
     

Offline Catalist

  • Newbie
  • *
  • Posts: 9
Re: AntiSpam 2.1 Will not download emails
« Reply #2 on: November 03, 2008, 07:05:37 AM »
Do you have any idea when it will work properly as I do not want to disable email scanning?

Offline Catalist

  • Newbie
  • *
  • Posts: 9
Re: AntiSpam 2.1 Will not download emails
« Reply #3 on: November 03, 2008, 07:11:25 AM »
OK. I tried disabling Norton Internet Security - and it made no difference. CAS still does not retrieve any emails.

Offline Junhua

  • Comodo Loves me
  • ****
  • Posts: 194
Re: AntiSpam 2.1 Will not download emails
« Reply #4 on: November 03, 2008, 07:27:34 AM »
Hi Catalist:

        Do you have other antivirus products or firewall products installled in your computer?

Offline Catalist

  • Newbie
  • *
  • Posts: 9
Re: AntiSpam 2.1 Will not download emails
« Reply #5 on: November 03, 2008, 08:42:59 AM »
No. I get the little pop-up saying that CAS is Purging Old Messages and Updating Approved Items and that's as far as it goes.
« Last Edit: November 03, 2008, 09:11:42 AM by Catalist »

Offline Junhua

  • Comodo Loves me
  • ****
  • Posts: 194
Re: AntiSpam 2.1 Will not download emails
« Reply #6 on: November 03, 2008, 11:06:35 PM »
Hi Catalist:

     Do you mean the little pop-up staying and not vanishing?

Offline Catalist

  • Newbie
  • *
  • Posts: 9
Re: AntiSpam 2.1 Will not download emails
« Reply #7 on: November 05, 2008, 04:20:24 AM »
No, the pop-up says Purging Old Messages and then Updating Approved Items and then it disappears.

Offline Junhua

  • Comodo Loves me
  • ****
  • Posts: 194
Re: AntiSpam 2.1 Will not download emails
« Reply #8 on: November 05, 2008, 05:11:39 AM »
Hi Catalist:
        I have another two questions:

        1. What mail client do you use here?
        2. Does you mail server require SPA(secrure password authentication)?
        Please refer to below image in attachemt, do you select the checkbox in your accounts settings?
       
       

[attachment deleted by admin]

Offline Catalist

  • Newbie
  • *
  • Posts: 9
Re: AntiSpam 2.1 Will not download emails
« Reply #9 on: November 05, 2008, 05:31:16 AM »
Hi Junhua,

I use Microsoft Office Outlook 2007.

No The Server does not require SPA.

I haven't changed any settings to do with the email accounts from when it used to work with CAS version 1.01!

Regards,

James.

Offline Junhua

  • Comodo Loves me
  • ****
  • Posts: 194
Re: AntiSpam 2.1 Will not download emails
« Reply #10 on: November 05, 2008, 07:29:50 AM »
Hi Catalist:

      I have not got Outlook 2007, we will try it later.
      By the way, would you please tell us the OS you use? XP or XP home, or Vista?

Offline Catalist

  • Newbie
  • *
  • Posts: 9
Re: AntiSpam 2.1 Will not download emails
« Reply #11 on: November 05, 2008, 08:37:10 AM »
I Use XP Professional.

Offline Catalist

  • Newbie
  • *
  • Posts: 9
Re: AntiSpam 2.1 Will not download emails
« Reply #12 on: November 10, 2008, 05:30:49 AM »
Anyone have anything on this one?

Offline Junhua

  • Comodo Loves me
  • ****
  • Posts: 194
Re: AntiSpam 2.1 Will not download emails
« Reply #13 on: November 10, 2008, 06:16:50 AM »
Hi Catalist:

        I could not reproduce your problems on my PC.
        Maybe I need do more test and trying.
        Did you remove all the settings and Quarantine database when you unintall CAS1.01?

Offline Catalist

  • Newbie
  • *
  • Posts: 9
Re: AntiSpam 2.1 Will not download emails
« Reply #14 on: November 10, 2008, 06:19:11 AM »
Hi Junhua,

Yes, I removed everything.

James.

 

Free Endpoint Protection
Seo4Smf 2.0 © SmfMod.Com Smf Destek