Author Topic: The livePCsupport button is not working in the interface  (Read 7424 times)

Offline Tech

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The livePCsupport button is not working in the interface
« on: June 25, 2010, 05:39:25 PM »
After submitting 426 for analysis, I've tried the "Help me clean my PC" button and it goes nowhere.

I understand that CCS is a diagnostic tool.
But the user is frustrated as he/she can't do anything with the errors detected.
Maybe buttons to launch CCS, CPM, etc.

Also, there are GUI overlapping buttons and info.

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Offline Tech

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Re: The livePCsupport button is not working in the interface
« Reply #1 on: July 14, 2010, 05:06:15 PM »
Is this an acknowledged bug?
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Offline Ovidiu Bura

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Re: The livePCsupport button is not working in the interface
« Reply #2 on: July 20, 2010, 03:56:44 AM »
After submitting 426 for analysis, I've tried the "Help me clean my PC" button and it goes nowhere.

I understand that CCS is a diagnostic tool.
But the user is frustrated as he/she can't do anything with the errors detected.
Maybe buttons to launch CCS, CPM, etc.

Also, there are GUI overlapping buttons and info.

Hi,

This happens because there's a bug when submitting many files for analysis. It will be fixed in the next version. Try clicking on "Help me clean my PC!" button before submitting the files and see if LivePcSupport launches.

Thank you for your support. 


Offline Tech

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Re: The livePCsupport button is not working in the interface
« Reply #3 on: July 20, 2010, 10:39:56 AM »
Try clicking on "Help me clean my PC!" button before submitting the files and see if LivePcSupport launches.
It does nothing.
I have livePCsupport installed.
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Offline Ovidiu Bura

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Re: The livePCsupport button is not working in the interface
« Reply #4 on: July 22, 2010, 03:39:49 AM »
It does nothing.
I have livePCsupport installed.

Please post additional information regarding the Operating System (and whether it's 32bit/64bit), any security software installed and the exact version of livePCsupport to further analyze.
Try to reinstall livePCsupport (there is a CLPS_setup in the installation folder of CCS) and see if the same thing happens. A livePCsupport icon should be displayed in the system tray when launching livePCsupport.

Thank you for your support.

Offline Tech

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Re: The livePCsupport button is not working in the interface
« Reply #5 on: July 22, 2010, 07:57:37 AM »
Ovidiu Bura, thanks for the support.
I have Windows 7 Professional 32 bits.

I have no problems at all with livePCsupport.
My problem - as this forum - is regard with Comodo Cloud Scanner - CCS. In its interface there is a button of livePCsupport. When I click on it, nothing happens.

I have livePCsupport working in background. No problems with it.
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Offline Saladien

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Re: The livePCsupport button is not working in the interface
« Reply #6 on: July 23, 2010, 01:31:59 AM »
hi, same problem here,

win 7 64 bit

comodo internet security complete + prevx + clamcloude

no problems with livepcsupport,
livepcsupport version: 3.1.150710.10

ccs v2.0 beta 6

MfG

Saladien

Offline Ovidiu Bura

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Re: The livePCsupport button is not working in the interface
« Reply #7 on: July 23, 2010, 07:59:18 AM »
Ovidiu Bura, thanks for the support.
I have Windows 7 Professional 32 bits.

I have no problems at all with livePCsupport.
My problem - as this forum - is regard with Comodo Cloud Scanner - CCS. In its interface there is a button of livePCsupport. When I click on it, nothing happens.

I have livePCsupport working in background. No problems with it.

The behavior of the button is to launch livePCsupport, send it to system tray and run in background. Pressing the button while CLPS is already working in background, will seem like the button doesn't do anything. We'll try to solve this issue in the next release.

Thank you for your support.

Offline Tech

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Re: The livePCsupport button is not working in the interface
« Reply #8 on: July 23, 2010, 08:40:52 AM »
We'll try to solve this issue in the next release.
Ok.
But it makes more sense if the livePCsupport popup appears, collect the information (of CCS) and start chatting.
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