Author Topic: COMODO Cloud Scanner 2.0 (build 6) BETA Release BUG REPORTS  (Read 10343 times)

corneliud

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Please post all bug reports & BSOD's here.

Be sure to include:

- Your Operating System (and whether it's 32bit/64bit);
- Security Software Installed;
- How you produced the problem;
- How you tried to resolve the problem;
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- Any other Additional Information;
« Last Edit: June 15, 2010, 12:04:28 PM by Corneliu Deleanu »

Offline Graham1

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Re: COMODO Cloud Scanner 2.0 (build 6) BETA Release BUG REPORTS
« Reply #1 on: June 15, 2010, 05:01:13 PM »
Hi

Since installing CCS2, I have been prompted to update on each startup. Chose update the first time which didn't seem to make any difference but ignored (cancelled) other times.

:)


- Your Operating System (and whether it's 32bit/64bit); XP Pro SP3 (32-bit)
- Security Software Installed; CIS4
- How you produced the problem; Starting CCS2
- How you tried to resolve the problem; Tried updaing first time but didn't make any difference
- Screen-shots with the error (if any); see screenshots
- Post Memory Dumps on crash if you encounter any; n/a
- Any other Additional Information; n/a


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« Last Edit: June 15, 2010, 05:25:06 PM by Graham1 »
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Offline Chiron

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Re: COMODO Cloud Scanner 2.0 (build 6) BETA Release BUG REPORTS
« Reply #2 on: June 15, 2010, 08:03:02 PM »
Hi

Since installing CCS2, I have been prompted to update on each startup. Chose update the first time which didn't seem to make any difference but ignored (cancelled) other times.

:)


- Your Operating System (and whether it's 32bit/64bit); XP Pro SP3 (32-bit)
- Security Software Installed; CIS4
- How you produced the problem; Starting CCS2
- How you tried to resolve the problem; Tried updaing first time but didn't make any difference
- Screen-shots with the error (if any); see screenshots
- Post Memory Dumps on crash if you encounter any; n/a
- Any other Additional Information; n/a

Same for me.

Windows 7 x64
CIS V4

Offline Chiron

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Re: COMODO Cloud Scanner 2.0 (build 6) BETA Release BUG REPORTS
« Reply #3 on: June 15, 2010, 08:07:47 PM »
Also, if I try to submit all (1500) files to be analyzed the program crashes.

I've also had it crash when submitting files, even if I was only reporting 20-40 at a time.

Windows 7 x64
CIS V4

If you need more information please ask.

corneliud

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Re: COMODO Cloud Scanner 2.0 (build 6) BETA Release BUG REPORTS
« Reply #4 on: June 16, 2010, 02:00:49 AM »
Hi

Since installing CCS2, I have been prompted to update on each startup. Chose update the first time which didn't seem to make any difference but ignored (cancelled) other times.

:)


- Your Operating System (and whether it's 32bit/64bit); XP Pro SP3 (32-bit)
- Security Software Installed; CIS4
- How you produced the problem; Starting CCS2
- How you tried to resolve the problem; Tried updaing first time but didn't make any difference
- Screen-shots with the error (if any); see screenshots
- Post Memory Dumps on crash if you encounter any; n/a
- Any other Additional Information; n/a


Hi,
We figured out the problem and it will be solved at next release.
Thank you for your post!

Offline Ovidiu Bura

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Re: COMODO Cloud Scanner 2.0 (build 6) BETA Release BUG REPORTS
« Reply #5 on: June 16, 2010, 02:33:10 AM »
Also, if I try to submit all (1500) files to be analyzed the program crashes.

I've also had it crash when submitting files, even if I was only reporting 20-40 at a time.

Windows 7 x64
CIS V4

If you need more information please ask.

Hi,

Thank you for reporting. It will be fixed in the next release.

Offline Ronny

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Re: COMODO Cloud Scanner 2.0 (build 6) BETA Release BUG REPORTS
« Reply #6 on: June 16, 2010, 04:48:10 AM »
CCS Crashes during submission

- Your Operating System (and whether it's 32bit/64bit);
 Windows XP Professional, SP3, no patches, x32

- - Security Software Installed;
 CIS 4.1.x.920

- - How you produced the problem;
 Tried to submit "unkown" files

- - How you tried to resolve the problem;
 N/A

- - Screen-shots with the error (if any);
 Attached

- - Post Memory Dumps on crash if you encounter any;
 Have to reproduce if Dr Watson dump is useful?

- - Any other Additional Information;
 N/A

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Offline Chiron

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Re: COMODO Cloud Scanner 2.0 (build 6) BETA Release BUG REPORTS
« Reply #7 on: June 16, 2010, 06:30:14 PM »
After having CCS scan my computer (just the default scan) if I then click the box for it to Rescan it will finish scanning, but it will display a message that says 'The scan has been aborted by user' even though I let it finish.

My information is given above.

corneliud

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Re: COMODO Cloud Scanner 2.0 (build 6) BETA Release BUG REPORTS
« Reply #8 on: June 17, 2010, 05:19:58 AM »
After having CCS scan my computer (just the default scan) if I then click the box for it to Rescan it will finish scanning, but it will display a message that says 'The scan has been aborted by user' even though I let it finish.

My information is given above.

Hi,
Can you post some screens please and other details about the sessions of scan before it appears, if there are any.
Thank you!

Offline John Buchanan

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Re: COMODO Cloud Scanner 2.0 (build 6) BETA Release BUG REPORTS
« Reply #9 on: June 17, 2010, 10:00:48 AM »
Installed CCS, which ran np.
I did, however, uninstall Live PC Support.
Upon doing this, ALL Comodo entries in my Start Menu disappeared (gone).  There is no Comodo to be found any longer in my Start Menu.

Windows 7 x64, CIS is the only security installed and running.
Please follow Comodo Forum Policy

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Offline Chiron

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Re: COMODO Cloud Scanner 2.0 (build 6) BETA Release BUG REPORTS
« Reply #10 on: June 17, 2010, 05:45:54 PM »
Installed CCS, which ran np.
I did, however, uninstall Live PC Support.
Upon doing this, ALL Comodo entries in my Start Menu disappeared (gone).  There is no Comodo to be found any longer in my Start Menu.

Windows 7 x64, CIS is the only security installed and running.

I just checked and the exact same thing happened to me. There is no longer any Comodo folder in the start menu.

Offline Chiron

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Re: COMODO Cloud Scanner 2.0 (build 6) BETA Release BUG REPORTS
« Reply #11 on: June 17, 2010, 06:01:21 PM »
Hi,
Can you post some screens please and other details about the sessions of scan before it appears, if there are any.
Thank you!
The only real-time scanner I am running is CIS V4.1. I do have Comodo Programs Manager Beta installed as well.

According to the task manager a2service and SASCore64.exe are both running. These correspond to the free versions of both emisoft antimalware and susperantispyware.

I've attached the pics. Let me know if you need more information.

[attachment deleted by admin]

Offline Chiron

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Re: COMODO Cloud Scanner 2.0 (build 6) BETA Release BUG REPORTS
« Reply #12 on: June 21, 2010, 04:41:18 PM »
I've identified two false positives with CCS, but I can't report them through the program.

See the attached pic.

[attachment deleted by admin]

Offline jay2007tech

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Re: COMODO Cloud Scanner 2.0 (build 6) BETA Release BUG REPORTS
« Reply #13 on: June 24, 2010, 02:22:44 AM »
- Your Operating System (and whether it's 32bit/64bit);
Windows 7 Home Premium, 32bit

- Security Software Installed;
CIS, Avira Free(guard disabled)

- How you produced the problem;
(There's 3 files that are blank) after a little research the files are (There's also a picture too)
c:\Program Files\VideoLAN\VLC\plugins\liboldhttp_pplugin.dll
c:\Program Files\VideoLAN\VLC\plugins\liboldrc_plugin.dll
c:\Program Files\VideoLAN\VLC\plugins\liboldtelnet_plugin.dll

the other problem is when sending it for analyses.  Funny thing  :)  It misspelled firefox.exe  (It shows tirefox.exe)  There's a picture too for that, I thought that was funny :)


This is what I did
1) I let it do the regular scan
2) Then I clicked "Yes"  on Do you want to scan your folders and files for malware (Something like that)
3) It showed 3 blank files on there (detailed above)
c:\Program Files\VideoLAN\VLC\plugins\liboldhttp_pplugin.dll
c:\Program Files\VideoLAN\VLC\plugins\liboldrc_plugin.dll
c:\Program Files\VideoLAN\VLC\plugins\liboldtelnet_plugin.dll

4)as I was waint to upload the unknown files, I click on "view individual progress" and the name tirefox.exe comes up. 
On my computer, it's located Desktop\FirefoxPortableMinefield\App\Firefox   Firefox version 3.7.6 beta

- How you tried to resolve the problem;
I don't know
- Screen-shots with the error (if any);
3 pictures
- Post Memory Dumps on crash if you encounter any;
N/A
- Any other Additional Information;


[attachment deleted by admin]
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