Author Topic: False-Positive GameNet.ru launcher application #2  (Read 12500 times)

Offline Aravindhraj J

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Re: False-Positive GameNet.ru launcher application #2
« Reply #60 on: May 30, 2017, 02:39:52 AM »
Hi maksim.karevich,

Thank you for reporting this.
We'll check them and get back to you soon.

Regards,
Aravindhraj J

Offline Ionel

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Re: False-Positive GameNet.ru launcher application #2
« Reply #61 on: May 30, 2017, 08:09:30 AM »
Hi maksim.karevich,

Hello!
When Comodo Firewall installed, we have windows error "Unsupported 16-class application" or something like this when we try to install our GameNet launcher (http://go.gamenet.ru/b/19/222/PlatformPage). Please help us to remove this error. Screenshot attached.

Thanks in advance.

Which version of Comodo Firewall are you testing with?

Can you provide the file hash for the binary that raises this error?

Thanks,
Ionel

Offline maksim.karevich

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Re: False-Positive GameNet.ru launcher application #2
« Reply #62 on: September 18, 2017, 04:56:03 AM »
Hi maksim.karevich,

Which version of Comodo Firewall are you testing with?

Can you provide the file hash for the binary that raises this error?

Thanks,
Ionel

Sorry that did not answer for a long time.

Version of Anti-virus: 10.0.1.6294
Bases: 27775
MD5 Checksum: F2C294E5CF5C72B28E89195170C79E55
SHA-1 Checksum: 3B1E0E44B0771611C0CDC67591E8B8C5AD4F6C38
SHA-256 Checksum: 67947209AB47110E5034A390F58722E3EBF3B35FA75051D392CBC21DA5E5AE83
SHA-512 Checksum: 685AEBA5E996D3D7E815EB9E43EEA7ACAF1D4D1DB7BBE428AF2FE2C482DE002436ECB0991FEE9616E17AF467C31F5BD8A2588DB03F8B22BA822B4EABA4587CF1

Also added file (gamenet.exe) to this reply.

Thanks in advance!

Offline pavithran

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Re: False-Positive GameNet.ru launcher application #2
« Reply #63 on: September 18, 2017, 05:34:57 AM »
Hi maksim.karevich,

Thank you for reporting this.
We'll check them and get back to you soon.

Regards,
Pavithran G

Offline andrei.savin

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Re: False-Positive GameNet.ru launcher application #2
« Reply #64 on: September 18, 2017, 11:20:53 AM »
Hello maksim.karevich,

Hi,
This is to inform you that the false-positive you have submitted is not detected by Comodo Internet Security with database version <27775>. Please make sure your AV database is up to date and try again.
File SHA1: <3b1e0e44b0771611c0cdc67591e8b8c5ad4f6c38>

Best regards,
Andrei Savin

If possible please post your malware submissions as SHA1 lists (created with HashMyFiles or any other software). Always make sure first you have submitted the samples through CIS.

Offline maksim.karevich

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Re: False-Positive GameNet.ru launcher application #2
« Reply #65 on: September 19, 2017, 06:58:19 AM »
Hello maksim.karevich,

Hi,
This is to inform you that the false-positive you have submitted is not detected by Comodo Internet Security with database version <27775>. Please make sure your AV database is up to date and try again.
File SHA1: <3b1e0e44b0771611c0cdc67591e8b8c5ad4f6c38>

Best regards,
Andrei Savin

Thanks for your reply.
I think there is no false-positive detection really, but when Comodo installed on PC, our GameNet Application can not be installed because of error "Unsupported 16-class application". If I deleted Comodo and reboot my PC, GameNet Application will install correctly. Maybe firewall  or something else blocking installation... Please help us to find the reason of this situation.

BTW, I add video how it happens to this reply.

Thanks in advance.

Offline Aravindhraj J

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Re: False-Positive GameNet.ru launcher application #2
« Reply #66 on: September 19, 2017, 09:35:08 AM »
Hi maksim.karevich,

File SHA1: <3b1e0e44b0771611c0cdc67591e8b8c5ad4f6c38> was tested with CIS and no errors were involved.

Regards,
Aravindhraj J

Offline maksim.karevich

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Re: False-Positive GameNet.ru launcher application #2
« Reply #67 on: September 20, 2017, 06:33:22 AM »
Thanks for your reply!

I have tried to install gamenet.exe on Windows 10 and there is no any errors on this OS version. But on Win10 process gamenet.exe just disappeared from Task manager when Comodo installed (video attached). Can you please try to install gamenet.exe on your computers for this test on Win10 and Win7?  File gamenet.exe also attached in archive.

Offline sergey.grechko

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Re: False-Positive GameNet.ru launcher application #2
« Reply #68 on: September 20, 2017, 08:05:42 AM »
Thanks for your reply!

I have tried to install gamenet.exe on Windows 10 and there is no any errors on this OS version. But on Win10 process gamenet.exe just disappeared from Task manager when Comodo installed (video attached). Can you please try to install gamenet.exe on your computers for this test on Win10 and Win7?  File gamenet.exe also attached in archive.

Hi, maksim.karevich.

Thank you for reporting. I have checked this issue in Windows 7x64 and Windows 10x64. The issue is reproducing on test environment with installed CIS 10.0.1.6294 with default settings (without CIS the issue is not reproducing). I will create ticket regarding this issue and you can check his status via your e-mail today in some time.

Kind Regards,
Sergey.

Offline maksim.karevich

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Re: False-Positive GameNet.ru launcher application #2
« Reply #69 on: September 20, 2017, 08:28:58 AM »
Hi, maksim.karevich.

Thank you for reporting. I have checked this issue in Windows 7x64 and Windows 10x64. The issue is reproducing on test environment with installed CIS 10.0.1.6294 with default settings (without CIS the issue is not reproducing). I will create ticket regarding this issue and you can check his status via your e-mail today in some time.

Kind Regards,
Sergey.

Thanks alot!  I hope we can solve this issue :)

Offline sergey.grechko

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Re: False-Positive GameNet.ru launcher application #2
« Reply #70 on: October 25, 2017, 05:43:00 AM »
Hi, maksim.karevich.

The issue was related with SecureDNS. You can change IPv4 properties on 'Obtain DNS server address automatically' and check again. Please let me know results.

Kind Regards,
Sergey.

Offline maksim.karevich

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Re: False-Positive GameNet.ru launcher application #2
« Reply #71 on: November 28, 2017, 03:33:21 AM »
Thank for your reply!
Now we see that gamenet.exe installed correctly when Comodo was installed on machine. Btw, DNS in IPv4 properties was same as u write in previous message :)

Thank for your work and help us in this question! If we will have any other issues, I will wrote to you in this discussion :)

Best regards,
GameNet.ru Team

Offline maksim.karevich

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Re: False-Positive GameNet.ru launcher application #2
« Reply #72 on: December 22, 2017, 05:22:10 AM »
Good day. New detection on Virustotal: https://www.virustotal.com/#/file/041b2f2992cd31feb0bb4b7342c9ef62c56ac5029f3608a34db7b5ca76a2ab34/detection

File attached.

Waiting for your response

Offline Deepak PV

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Re: False-Positive GameNet.ru launcher application #2
« Reply #73 on: December 22, 2017, 05:36:55 AM »
Hi maksim.karevich,

Thank you for reporting this.
We'll check them and get back to you soon.

Regards,
Deepak PV

Offline meldan

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Re: False-Positive GameNet.ru launcher application #2
« Reply #74 on: December 23, 2017, 04:32:05 PM »
Good day. New detection on Virustotal: https://www.virustotal.com/#/file/041b2f2992cd31feb0bb4b7342c9ef62c56ac5029f3608a34db7b5ca76a2ab34/detection

File attached.

Waiting for your response

Hi maksim.karevich,

This is to inform you that false-positive has been fixed.
You can update to AV database to Version <28220> and confirm it.

Kind Regards,
Erik M.

 

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