Author Topic: False-Positive GameNet.ru launcher application #2  (Read 12442 times)

Offline gayathri

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Re: False-Positive GameNet.ru launcher application #2
« Reply #45 on: September 21, 2016, 03:08:17 AM »
Hi maksim.karevich,

Thank you for reporting this.
We'll check them and get back to you soon.

Regards,
Gayathri N

Offline FlorinG

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Re: False-Positive GameNet.ru launcher application #2
« Reply #46 on: September 22, 2016, 03:07:59 PM »
Hello maksim.karevich,

These FPs should be fixed with DB v25809.

Best regards,
FlorinG
If possible please post your malware submissions as SHA1 lists (created with HashMyFiles or any other software). Always make sure first you have submitted the samples through CIS or CIMA.

Offline maksim.karevich

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Re: False-Positive GameNet.ru launcher application #2
« Reply #47 on: December 20, 2016, 11:28:56 AM »
Hello,

when we download our installers we got this message http://c2n.me/3FGJygi. Can we fully remove this message ?

Best regards, Maksim Karevich
GameNet technical specialist

Offline Ionel

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Re: False-Positive GameNet.ru launcher application #2
« Reply #48 on: December 20, 2016, 11:54:43 AM »
Hi Maksim,

Hello,

when we download our installers we got this message http://c2n.me/3FGJygi. Can we fully remove this message ?

Best regards, Maksim Karevich
GameNet technical specialist

Please submit a request for whitelisting at https://www.comodo.com/home/internet-security/trustedvendor/signup.php

Thanks and regards,
Ionel

Offline maksim.karevich

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Re: False-Positive GameNet.ru launcher application #2
« Reply #49 on: December 21, 2016, 07:26:39 AM »
Thanks. but we have one more detection. I can't upload file on page https://www.comodo.com/home/internet-security/submit.php, because http://c2n.me/3FIz2io

Did you have email for this issue\false-positive ?

Offline Ionel

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Re: False-Positive GameNet.ru launcher application #2
« Reply #50 on: December 21, 2016, 07:55:45 AM »
Hi Maksim,

You can send the detected file by mail at falsepositive[at]avlab.comodo.com. Make sure you zip it first, with password 'infected'.

Thanks and regards,
Ionel

Offline maksim.karevich

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Re: False-Positive GameNet.ru launcher application #2
« Reply #51 on: December 22, 2016, 06:46:27 AM »
This issue was fixed, but we got new problem. Our launcher load in Sandbox. In this mod we can't use it and get errors.
http://c2n.me/3FKZHgc - Thetta driver block. Interface block
http://clip2net.com/s/3FL0a4e - Insteller. Launcher core file.
http://clip2net.com/s/3FKY5jS - Error.
If i will use x86 system, i think that i will get block "ix32.exe" file.

All files attached in archive, without password protection. We can't report this issue by email or whitelist form.

Can you help us please ?

Regards, Maksim
https://gamenet.ru Technical team.



Offline pavithran

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Re: False-Positive GameNet.ru launcher application #2
« Reply #52 on: December 22, 2016, 07:14:27 AM »
Hi maksim.karevich,

Thank you for reporting this.
We'll check them and get back to you soon.

Regards,
Pavithran G

Offline Qiuhui.Wang

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Re: False-Positive GameNet.ru launcher application #2
« Reply #53 on: December 22, 2016, 07:59:27 PM »
This issue was fixed, but we got new problem. Our launcher load in Sandbox. In this mod we can't use it and get errors.
http://c2n.me/3FKZHgc - Thetta driver block. Interface block
http://clip2net.com/s/3FL0a4e - Insteller. Launcher core file.
http://clip2net.com/s/3FKY5jS - Error.
If i will use x86 system, i think that i will get block "ix32.exe" file.

All files attached in archive, without password protection. We can't report this issue by email or whitelist form.

Can you help us please ?

Regards, Maksim
https://gamenet.ru Technical team.




Hi  maksim.karevich,

The remaining False-Positive samples has been fixed.
You can update to AV database Version <26320> of  Comodo Internet Security Version<8.4.0.5165> and confirm it.

Best regards
Qiuhui.Wang

Offline maksim.karevich

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Re: False-Positive GameNet.ru launcher application #2
« Reply #54 on: March 22, 2017, 06:04:14 AM »
Good day. We still got same issue. I will try to explain:

1. First, when we are trying to install our application, we got alert, that this application unknown(screenshot(1)).
2. Then, after accept to install, application running in Sandbox(screenshot(2), files attached(qgna.zip))
3. We got false-positive detection for 1 of the game client file(attached file(ilus.zip), screenshot(5) from log, screenshot(3) of detection)

Virus and program version screenshot attached(screenshot(4))

Sorry for russian Comodo :)

Can you help us to fix all this issue ?
Waiting for your response.

Best regards,
GameNet.ru Team

Offline pavithran

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Re: False-Positive GameNet.ru launcher application #2
« Reply #55 on: March 22, 2017, 06:21:16 AM »
Hi maksim.karevich,

Thank you for reporting this.
We'll check them and get back to you soon.

Regards,
Pavithran G

Offline baskarm

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Re: False-Positive GameNet.ru launcher application #2
« Reply #56 on: March 23, 2017, 05:28:43 AM »
Hi maksim.karevich,

This is to inform you that false-positive has been fixed.
You can update to AV database Version <26803> of  Comodo Internet Security Version<8.4.0.5165> and confirm it.

Best regards
Baskar M

Offline maksim.karevich

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Re: False-Positive GameNet.ru launcher application #2
« Reply #57 on: April 15, 2017, 11:24:18 AM »
Good day. Comodo blocked our application when we trying to install it. Screenshot attahced. You can download this application on uor website https://gamenet.ru/aboutapp/

Waiting for your response.

Offline meldan

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Re: False-Positive GameNet.ru launcher application #2
« Reply #58 on: April 15, 2017, 04:02:31 PM »
Good day. Comodo blocked our application when we trying to install it. Screenshot attahced. You can download this application on uor website https://gamenet.ru/aboutapp/

Waiting for your response.

Hi maksim.karevich,

Thanks for reporting.
Could you please submit the Reported file at

https://www.comodo.com/home/internet-security/submit.php

Kind Regards,
Erik M.

Offline maksim.karevich

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Re: False-Positive GameNet.ru launcher application #2
« Reply #59 on: May 30, 2017, 02:13:07 AM »
Hello!
When Comodo Firewall installed, we have windows error "Unsupported 16-class application" or something like this when we try to install our GameNet launcher (http://go.gamenet.ru/b/19/222/PlatformPage). Please help us to remove this error. Screenshot attached.

Thanks in advance.

 

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