False-Positive GameNet.ru launcher application #2

maksim.karevich · August 20, 2015, 9:59am

Hello,

I am technical support specialist of GameNet team (www.gamenet.ru). We are developers of QGNA application: an application to launch multiple games on PC.
Having run some tests we found that your software identifies installation maganer of our application (https://gamenet.ru/aboutapp) as TrojWare.Win32.Agent.KDV, and also one of its files (GameExecutorHelperX86.dll) as malware (TrojWare.Win32.Wowlik.BE@334462592). Error screenshot and the files attached.

This situation occur on 2 versions of your software: Comodo Antivirus and Comodo Internet Security .

We ask you to check it on the instruction below:

antivirus install
antivirus update
PC reboot
download the application https://gamenet.ru/aboutapp
install application
check its launch
scan folder C:\Program Files (x86)\QGNA

Please, run this test on Comodo Antivirus and Comodo Internet Security and tell me the results.

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HariKrishnan · August 20, 2015, 10:22am

Hi maksim.karevich,

Thank you for reporting this.
We’ll check them and get back to you soon.

Regards,
Harikrishnan M

Chunli · August 22, 2015, 3:31am

Hi,maksim.karevich

This is to inform you that false-positive has been fixed.
You can update to AV database Version <23060> of Comodo Internet Security Version<8.2.0.4674> and confirm it.

Best regards
Chunli.chen

maksim.karevich · August 25, 2015, 12:45pm

Thx for you reponse.

But Virustotal.com still identify our file as TrojWare.Win32: VirusTotal
Pls check our file and do something.

Best regards,
Maksim Karevich.

e_xistense · August 25, 2015, 2:13pm

Hi maksim.karevich,

Please submit the detected file to us via email at falsepositive@vlab.comodo.com

Thank you!

Regards,
Ionel

lugo_58 · August 25, 2015, 2:32pm

You have to provide the sample of this virustotal report
I downloaded samples from your first post and there is no detection for the files.
False positives are fixed, I can confirm…

maksim.karevich · September 10, 2015, 12:43pm

Hello.

Your application again lock some our files.
Pls check it one more time. All files and screenshots atached.

Best regards,
Maksim Karevich.

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FlorinG · September 10, 2015, 1:44pm

Helo maksim.karevich,

Thank you for reporting this, we’ll verify it.

Best regards,
FlorinG

qiuhui · September 11, 2015, 2:03am

Hi maksim.karevich,

This is to inform you that false-positive has been fixed.
You can update to AV database Version <23212> of Comodo Internet Security Version<8.2.0.4703> and confirm it.

Best regards
Qiuhui.■■■■

maksim.karevich · September 23, 2015, 2:28pm

Again same story. Please, do something with this false-positive detect, or we will recomend our users don’t use your application.
Files atached.

Best regards, Maksim Karevich
technical support GameNet team.

[attachment deleted by admin]

FlorinG · September 23, 2015, 5:28pm

Hello maksim.karevich,

Thank you for letting us know about this, we’ll check it and get back to you soon.

Best regards,
FlorinG

sathis · September 24, 2015, 6:36am

Hi maksim.karevich,

This is to inform you that false-positive has been fixed.
You can update to AV database Version <23291> of Comodo Internet Security Version <8.2.0.4702> and confirm it.

Regards,
Sathish

maksim.karevich · September 24, 2015, 11:34am

Yeap, now is fine. Thanks. If you can, check our files after updates your database, to avoid this in the future.

Best regards, Maksim Karevich
technical support GameNet team.

maksim.karevich · November 4, 2015, 4:48pm

Hello, again.

Check our file one more time please and add him to your safe list.

Best regards, Maksim Karevich
Techical specialist GameNet team.

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FlorinG · November 4, 2015, 4:53pm

Hello maksim.karevich,

The sample you have provided is not detected by CIS version 8.2.0.4703 with database version 23530.

Best regards,
FlorinG

maksim.karevich · November 5, 2015, 9:53am

Sending ZIP archive with new file and screenshot.

Check it one more time please.

Best regards,
Maksim

[attachment deleted by admin]

sathis · November 5, 2015, 10:08am

Hi maksim.karevich,

Thank you for reporting this.
We’ll check them and get back to you soon.

Regards,
Sathish

qiuhui · November 6, 2015, 2:20am

Hi maksim.karevich,

This is to inform you that false-positive has been fixed.
You can update to AV database Version <23538> of Comodo Internet Security Version<8.2.0.4703> and confirm it.

Best regards
Qiuhui.■■■■

maksim.karevich · November 6, 2015, 12:11pm

Thanks, now all is good.

Best regards,
Maksim

maksim.karevich · December 8, 2015, 10:31am

Hello. We found new issue. Screenshots atached. Comodo Firewall detect for requests of our launcher.

GameNet launcher works like torrent and all time ask other users: “Hey, can i download game client from your PC?”. As we understand, Comodo Firewall detect this requests as malware.

Can you check it and do something?

Best regards Maksim Karevich
Techical specialist GameNet team.

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