Author Topic: False positive submission website out of order  (Read 320 times)

Offline AntonioElEspanol

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  • Posts: 8
  • Comodo's User - CIS Free
False positive submission website out of order
« on: May 15, 2019, 10:49:46 AM »
Hello,

I inform you that your following form has been unusable for several weeks:
https://www.comodo.com/home/internet-security/submit.php

Indeed, the following message is always returned, including for files of less than 1 MB:
"Failed to download file: Please try again later"

It is therefore impossible to communicate false positive files.

For information I tried to send the file from two different computers (one under Windows 10 and the other under Windows 7). I also tried sending the file using chrome, internet explorer, and edge updated. Finally I try to send the file for almost a month.

Looking forward to your return

I remain available for any further information.
Cordially.

Offline Vlad.Pe

  • Malware Research Group
  • Newbie
  • *****
  • Posts: 14
Re: False positive submission website out of order
« Reply #1 on: May 15, 2019, 11:11:10 AM »
Hi AntonioElEspanol,

Can you provide us screens regarding the error please.

Best regards,
VladPe

Offline AntonioElEspanol

  • Newbie
  • *
  • Posts: 8
  • Comodo's User - CIS Free
Re: False positive submission website out of order
« Reply #2 on: May 15, 2019, 03:11:56 PM »
Good evening VladPe,

I have just done a new test on each computer, and now it works.
I guess the problem has been fixed.

Therefore I can not send you screenshots.

In addition, I found this afternoon on the forum the possibility to report false positives directly by email. Therefore in the future I would report them as well.

Thank you for your reply.
Cordially.

 

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