Author Topic: CIS blocks several installation of Autodesk products  (Read 1111 times)

Offline nockdown

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CIS blocks several installation of Autodesk products
« on: February 28, 2018, 10:30:48 AM »
CIS blocks several installation of Autodesk products. For example, NavisworksFree 2018, NavisworksManage 2018, Autocad 2018, Autocad Architecture 2018.
CIS blocks the copying of required files with .htm.js extension to Temp directory. There are hundreds such files in installation package.

But for example, CIS DOESN'T block installation of 2017 versions of such Autodesk products. There are the same files with .htm.js extension in those installation packages.

CIS 8.4.0.5165
« Last Edit: February 28, 2018, 10:32:24 AM by nockdown »

Offline Umesh

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Re: CIS blocks several installation of Autodesk products
« Reply #1 on: February 28, 2018, 10:33:24 AM »
Does it detect as malware or Sandboxes?
Any screenshots please.
CIS blocks several installation of Autodesk products. For example, NavisworksFree 2018, NavisworksManage 2018, Autocad 2018, Autocad Architecture 2018.
CIS blocks the copying of required files with .htm.js extension to Temp directory. There are hundreds such files in installation package.

But for example, CIS DOESN'T block installation of 2017 versions of such Autodesk products. There are the same files with .htm.js extension in those installation packages.

CIS 8.4.0.5165
We can't stop malware entering user's PC but we render them use-less when they enter PC: Welcome to Comodo's Default Deny innovation

Offline nockdown

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Re: CIS blocks several installation of Autodesk products
« Reply #2 on: March 01, 2018, 02:33:24 AM »
Does it detect as malware or Sandboxes?
Any screenshots please.
Thank you for reply.
It detects these files like Malware - Heur.Dual.Extensions[at]4294967295

Offline Umesh

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Re: CIS blocks several installation of Autodesk products
« Reply #3 on: March 01, 2018, 07:08:40 AM »
Please see enclosed images and check heuristic setting and ensure it is Low.
Thank you for reply.
It detects these files like Malware - Heur.Dual.Extensions[at]4294967295

We can't stop malware entering user's PC but we render them use-less when they enter PC: Welcome to Comodo's Default Deny innovation

Offline nockdown

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Re: CIS blocks several installation of Autodesk products
« Reply #4 on: March 01, 2018, 07:40:21 AM »
Please see enclosed images and check heuristic setting and ensure it is Low.
It's sad. We have about 250 workstation. Is there any ability to change this option via cmd?

Offline Umesh

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Re: CIS blocks several installation of Autodesk products
« Reply #5 on: March 01, 2018, 08:19:37 AM »
are you using enterprise version?
It's sad. We have about 250 workstation. Is there any ability to change this option via cmd?
We can't stop malware entering user's PC but we render them use-less when they enter PC: Welcome to Comodo's Default Deny innovation

Offline nockdown

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Re: CIS blocks several installation of Autodesk products
« Reply #6 on: March 01, 2018, 09:08:29 AM »
are you using enterprise version?
No. We use Comodo Internet Security Premium 8.4.0.5165.

Offline Umesh

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Re: CIS blocks several installation of Autodesk products
« Reply #7 on: March 01, 2018, 09:48:24 AM »
That's really over an year old version. We suggest you consider updating to latest version as old version not even compatible with latest Windows 10.
In any case, there is no command line options as such that we can suggest to alter CIS settings.

Did you check if you really have heuristic setting high?

No. We use Comodo Internet Security Premium 8.4.0.5165.
We can't stop malware entering user's PC but we render them use-less when they enter PC: Welcome to Comodo's Default Deny innovation

Offline nockdown

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Re: CIS blocks several installation of Autodesk products
« Reply #8 on: March 01, 2018, 09:51:33 AM »
Please see enclosed images and check heuristic setting and ensure it is Low.
It doesn't help. I've just tested installation with low heuristic setting.
Comodo still blocks such files
« Last Edit: March 01, 2018, 09:55:02 AM by nockdown »

Offline Umesh

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Re: CIS blocks several installation of Autodesk products
« Reply #9 on: March 01, 2018, 09:54:59 AM »
Please export your CIS configuration and share with us and also tell us how do you scan, right click scan, full scan?

It doesn't help. I've just tested installation with low heuristic setting.
We can't stop malware entering user's PC but we render them use-less when they enter PC: Welcome to Comodo's Default Deny innovation

Offline adnanpmi

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Re: CIS blocks several installation of Autodesk products
« Reply #10 on: March 01, 2018, 10:03:10 AM »
Is there no "Add to exclusion" option?

Offline nockdown

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Re: CIS blocks several installation of Autodesk products
« Reply #11 on: March 01, 2018, 10:11:11 AM »
Please export your CIS configuration and share with us and also tell us how do you scan, right click scan, full scan?
Configuration file in the attachment.
I don't scan. I just start the installation of the required Autodesk product in unattended mode, and installations fails because Comodo blocks .htm.js files from the installation package.
As I told previously CIS DOESN'T block installation of 2017 versions of such Autodesk products. There are the same files with .htm.js extension in those installation packages.

Offline Umesh

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Re: CIS blocks several installation of Autodesk products
« Reply #12 on: March 01, 2018, 10:14:08 AM »
Please export CIS configuration as shown in enclosed snap.
Configuration file in the attachment.
I don't scan. I just start the installation of the required Autodesk product in unattended mode, and installations fails because Comodo blocks .htm.js files from the installation package.
As I told previously CIS DOESN'T block installation of 2017 versions of such Autodesk products. There are the same files with .htm.js extension in those installation packages.
We can't stop malware entering user's PC but we render them use-less when they enter PC: Welcome to Comodo's Default Deny innovation

Offline nockdown

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Re: CIS blocks several installation of Autodesk products
« Reply #13 on: March 01, 2018, 10:42:26 AM »

Online futuretech

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Re: CIS blocks several installation of Autodesk products
« Reply #14 on: March 01, 2018, 10:46:11 AM »
Umesh using low heuristics scanning will still detect dual extensions, so changing to low won't help.

nockdown yes you can add to exclusions help link for 8.4 on how to do that.

 

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