Author Topic: some issues with brand new asus gaming laptop  (Read 436 times)

Offline pipporan

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some issues with brand new asus gaming laptop
« on: April 08, 2020, 08:40:23 PM »
hello to everybody
i'm using comodo internet security free since a decade now, and i'm generally quite satisfied; and now, i know it well
i've kept it on several laptops i've used in these years, but now, i have a brand new asus gaming laptop (asus rog g731GU-ev132T), and it seems to have problems
what i know for sure: it says that it has some crashes (i have 4 dump files, i attach them in this post); i have reinstalled windows 10, but everything remained the same; windows 10 has some problems, particularly when it opens: after loading windows and logged in, sometimes (in the exact moment in which normally comodo is loading) for several minutes windows stays like "stuck", in the sense that the programs already started work normally (for example i can open comodo windows), but it's impossible to load other software (for example skype, that load after comodo) and any "new" software /manual open)
of course, i'm not sure it's comodo's fault, but it's the first candidate: nothing appears to bother my laptop; no strange usage of disk,cpu, ram, or ethernet; no driver conflict, apparently no explaination for this thing
these are the dump files:
https://easyupload.io/rf1z3k
ah, i forgot: i tried unistalling comodo (after tried re-installing windows 10), but it gave an error (dont remember which one), and now it's impossible to unistall (and to use it, because it's partially unistalled)
i hope i made myself clear, sorry for my poor english
any hint would be very appreciated!
thanx from  italy (with almost martial law and curfew in the streets, for the covid19) :)
« Last Edit: April 08, 2020, 08:42:42 PM by pipporan »

Offline liosant

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Re: some issues with brand new asus gaming laptop
« Reply #1 on: April 09, 2020, 10:48:54 AM »
Quote
https://forums.comodo.com/news-announcements-feedback-cis/official-comodo-uninstaller-v30041-released-t121091.0.html

1. try uninstall comodo uninstaller (remove official CIS)
2. reinstall comodo internet security (it will probably work)

Offline Huntokar

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Re: some issues with brand new asus gaming laptop
« Reply #2 on: April 09, 2020, 11:42:27 AM »
Hi pipporan,

Adding to liosant, the Comodo Official Uninstaller is located here:-

Hi All,
We are pleased to announce availability of Comodo Official Uninstaller that can be used if you can not uninstall Comodo Internet Security, Comodo firewall or Comodo Antivirus from Add/Remove or Uninstall section of Windows.

For 64-Bit Operating Systems:
http://download.comodo.com/cis/download/installs/ciscleanuptool/ciscleanuptool_x64.exe

Size: 2,04 MB (2.147.704 bytes)
MD5: EA6868ECEA14ADA685A5E7662F22D831
SHA-1: 9B9C1ACFA38F84A16D57E7AC233E414A5BBBE6FF


For 32-Bit Operating Systems:
http://download.comodo.com/cis/download/installs/ciscleanuptool/ciscleanuptool_x86.exe

Size1,83 MB (1.927.544 bytes)
MD5: D92D3C7EEB95E49C2C0004CE459D08A4
SHA-1: 1A4B5D4009546267AEAB0C971B7F608AA32C5288


Few points:
1)
Before it continues un-installation, it tries to create system re-store point and in case it fails, it will inform user to create before continuing.

2)
It will typically ask for re-boot twice.

3)
If this tool still fails and you still think you have Comodo installed and can't re-install, we would like you to report bug in bug report section, providing following log files as input in post:

- You will find log in same folder from where uninstall tool was executed
- You need to find all logs from Windows temp folder (Windows Key + R and then type in %TEMP%) of following format:
cmdinstall.exe_*.log.7z
cmdinstall.exe_*.log
COMODO *_uninstall.log

A broken uninstallation situation typically happens when you end up re-starting system in between installation or update or somehow abort the installation or update. We hope this tool will help remove Comodo in those critical situations.

To mitigate these problems in future, in Dec-2017 CIS release:
- Before CIS installation, uninstallation and update, CIS will try to create system re-store point
- We will also be shipping these binaries together with Comodo installation in Dec-2017 release.

Thanks
-umesh

Edit: Comodo released an update without notification. The version number has changed from 2.0.0.3 to 3.0.0.32 to 3.0.0.41. I have adapted the information in the above. Following are the file hashes of the previous version 2.0.0.3 and 3.0.0.32:


Version 2.0.0.3 x64
Size: 1.60 MB (1,688,256 bytes)
MD5: ac45fb246f2fef1a9da5971003afb625
SHA1: b5706204170cb2257914d407ee9640506d579a7c


Version 2.0.0.3 x86
Size: 1.47 MB (1,543,360 bytes)
MD5: 4ad9e9a5411980dfe8e510194698c2b4
SHA1: 266304cc77ab7549340a0e2ed6f56e7065e99083


Version 3.0.0.32 x64
Size: 2,03 MB (2.130.016 bytes)
MD5: 3212E292594A585B31C6C59CB904651F
SHA-1: 3A9DF9A314AC550EAA36B200B8A8FD27748C0AF6


Version 3.0.0.32 x86
Size: 1,82 MB (1.916.512 bytes)
CRC32: DB356324MD5: 454E566CEA7F9C0D5BF0D485872707F9
SHA-1: 0907BD7B05852A460B92B0573ADBE28F9B4C5ECF



After running the uninstaller, please download and install version 6882 from the post below as this is the last 'stable' version until a new one is released :-


6882
Comodo Internet Security Online Installer:
http://178.255.86.194/cis/download/installs/prev/6882/cispremium_installer.exe
Size: 5,637,360
MD5: 36ea4d3e5331812f6d045e2bfc893f05
SHA1: 7be07df8fb95419670b85efd1b65ffde79b8daaf

Comodo Internet Security Offline Installer:
http://178.255.86.194/cis/download/installs/prev/6882/cispremium_only_installer.exe
Size: 68,186,664
MD5: e0b576a13816e77ff4ac344ab4387b01
SHA1: 77ae547f1625903acd6281172714244f7b03636f

Comodo Antivirus Installer:
http://178.255.86.194/cis/download/installs/prev/6882/cav_installer.exe
Size: 5,637,352
MD5: 7d0da57c318e9a60d70d740bfa56dc0e
SHA1: ab1ed9eda6ee55fb65abd3c16a9385fa66241846

Comodo Firewall Installer:
http://178.255.86.194/cis/download/installs/prev/6882/cfw_installer.exe
Size: 5,637,352
MD5: 57fbd3c15b02de94aecf6d74cc040569
SHA1: e9c772f76bdf031b49f41f91077e90e1e8ef4af1


Version 6914 has caused problems on some systems, and so if you had been trying to use that it might be why you had problems.

Hope this helps  :-TU
Desktop:- Windows 10 64bit Pro ¦¦ CIS 12.0.0.6882 ¦¦ CBU 4.4.1.23 ¦¦ Itarian        Laptop:- Windows 10 64bit Home ¦¦ CIS 12.0.0.6882 ¦¦ CBU 4.4.1.23 ¦¦ Itarian      Tablet:- ACER W4-820:- Windows 10 32bit Home ¦¦ CIS 12.0.0.6882

Offline pipporan

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Re: some issues with brand new asus gaming laptop
« Reply #3 on: April 09, 2020, 10:34:15 PM »
first of all, thank you very much for the unistaller; it seems to have worked fine!!!!
second:it's now a couple of days that i have not comodo anymore, and the system hasnt done anything strange, 'till now, so the idea that maybe it was comodo's fault is stronger than before
third: i dont know that version i had in my system, is there some ways to understand it?
if i'm not sure if it was the "faulty"version or not, i'm not going to reinstall it
i dont even have the install file of CIS anymore, so i cant check it....how can i check??

Offline Huntokar

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Re: some issues with brand new asus gaming laptop
« Reply #4 on: April 10, 2020, 04:17:25 AM »
Hi pipporan,

Unless you still had the version installed on your laptop or the installer there is no way to tell.

If you use the link below to install 6882, any problems with that version post back here to let us know and we can hopefully help, but also let us know if the install of 6882 runs with no problems  :)
Desktop:- Windows 10 64bit Pro ¦¦ CIS 12.0.0.6882 ¦¦ CBU 4.4.1.23 ¦¦ Itarian        Laptop:- Windows 10 64bit Home ¦¦ CIS 12.0.0.6882 ¦¦ CBU 4.4.1.23 ¦¦ Itarian      Tablet:- ACER W4-820:- Windows 10 32bit Home ¦¦ CIS 12.0.0.6882

Online Dharshu

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Re: some issues with brand new asus gaming laptop
« Reply #5 on: April 11, 2020, 01:37:32 PM »
Hello pipporan,

Thank you for reporting.Are you still facing this issue?If yes,Please let me know?
Have a nice day!

Kind Regards,
PD

Offline pipporan

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Re: some issues with brand new asus gaming laptop
« Reply #6 on: April 12, 2020, 09:28:49 PM »
since when i have not comodo anymore, i'm not experiencing issues anymore...so i guess comodo was the problem...i will wait another week, and if nothing happens, i'll try to reinstall the new version mentioned before

Online Dharshu

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Re: some issues with brand new asus gaming laptop
« Reply #7 on: April 14, 2020, 10:57:38 AM »
Hello pipporan,

Thank you for your response.Let me inform you,once when the new release announced.
Have a nice day!

Kind Regards,
PD

Offline pipporan

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Re: some issues with brand new asus gaming laptop
« Reply #8 on: April 18, 2020, 07:43:05 PM »
dharshu,i've not understoods: do i have to wait for ANOTHER new release?? or do i have to install the one that has been told to me?

Offline EricJH

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Re: some issues with brand new asus gaming laptop
« Reply #9 on: April 20, 2020, 08:10:23 PM »
You can safely install 6882 as linked by Huntokar in this topic.  It is a very stable build.

Version6914 was an unfortunate and unstable build that unfortunately was not revoked by Comodo. The issue with 6914 has been fixed in a subsequent beta release. There is an RC build available and we're all eagerly awaiting the final. After the fix of 6914 CIS was back to stable.

Online Dharshu

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Re: some issues with brand new asus gaming laptop
« Reply #10 on: April 23, 2020, 10:09:31 AM »
Hello pipporan,

We pleased to inform you that new version of CIS has been released.So could you please check with this version v12.2.2.7036 and update me.
Have a nice day!

Kind Regards,
PD

 

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