Author Topic: Scan aborted 11 mins in  (Read 236 times)

Offline wererich

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Scan aborted 11 mins in
« on: March 07, 2020, 07:27:15 AM »
My computer is acting up. I've used CIS for years! No issues. Installed version on computer after uninstalling previous version of McAfee. Now CIS won't do a full scan. I've searched the forums and can't find the answers. I see questions but answers aren't there and they are from 2017 anyway. What could be happening to keep it from doing a full scan? I have already used Spybot to remove any potential spyware.

Thanks!

Online Dharshu

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Re: Scan aborted 11 mins in
« Reply #1 on: March 07, 2020, 09:44:27 AM »
Hello wererich,

Thank you for reporting.Let me know your CIS version Please ?

Kind Regards,
PD


Offline wererich

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Re: Scan aborted 11 mins in
« Reply #2 on: March 07, 2020, 02:04:37 PM »
I don't know what version. It's the free one that is currently on the website for CIS

Online Dharshu

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Re: Scan aborted 11 mins in
« Reply #3 on: March 10, 2020, 05:59:50 AM »
I don't know what version. It's the free one that is currently on the website for CIS
Hello wererich, Okay no problem,It's an CIS v12.1.0.6914 and for this issue During your scanning there might be an network stuck this causes an abortion of the scanning so kindly re-boot your PC and check.If the issue still persist's in the sense kindly share us the screenshot of the exact SCAN ABORTED img,Please ?
Have a nice day!

Note : You can see your CIS version in the About Tab.

Kind Regards,
PD

Online Dharshu

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Re: Scan aborted 11 mins in
« Reply #4 on: March 12, 2020, 06:10:10 AM »
Hello wererich,

As I checked with our dev team member,this issue is fixed and it will reflected in the upcoming stable release.
Have a nice day!

Kind Regards,
PD

 

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