Author Topic: Comodo CIS won't update/run scans at all on a fresh Windows 10 Install  (Read 352 times)

Offline aon510

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Scan Aborted TASK: Download Signatures 00:00:02

COMODO CIS PRO VERSION: 12.2.2.7036

Hello,

I've just reformatted my computer today and purchased Comodo CIS off my co-worker's recommendation. Excited to try this AV out, I tried running my first scan to "Fix it" or update my AV definitions but it keeps on aborting within the first 2 seconds.

Screenshots attached.

This is installed on a fresh Windows 10 install with all current Windows Updates installed. I've tried doing a complete uninstall, removing stubborn Program files, then rebooting, and reinstalling and rebooting but always getting the same result. Scan aborted.

I've tried using the included multiple times tech support (GeekBuddy) but they were not even responding.

I want to give this product a legitimate shot before giving up on it..and I've already paid for 1 year subscription.

Can someone please help?

Let me know if you need any further info.

Thank you!

« Last Edit: May 08, 2020, 01:10:24 AM by aon510 »

Offline prodex

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Do you have this entry (s.attachm.)
Then the HOSTS must have an entry but that isn't any more shown in the released thread of 7036:

Hi ReeceN,

........changed the host to

178.255.86.194  download.comodo.com

Regards,
H.
« Last Edit: May 08, 2020, 01:13:16 AM by prodex »

Offline aon510

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Hi Prodex,

Yes I do have that entry

Attached screenshot

Thank you!

Offline prodex

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Did you change your HOSTS-file and do you have the entry I have added in my post before?

Offline aon510

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Thank you very much!

I've added the additional IP to hosts and moved it up above the default address. Rebooted. Now everything is updating!

Screenshot of FIX attached for anyone else who encounters this.

God bless

Offline prodex

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Peharps you can find there the solution:

https://forums.comodo.com/antivirus-help-cis/failed-to-update-the-virus-signature-database-t59099.0.html

 :-TU
Then there is no need to look in the link!  ;-)
« Last Edit: May 08, 2020, 01:27:52 AM by prodex »

Offline Dharshu

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Hello aon510,

Thank you for reporting.We aware of this issue and it will be fixed soon.
Have a nice day!

Kind Regards,
PD

Offline Avos

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Hi guys,
same problem here.

Offline Dharshu

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Hello Avos,

Thank you for reporting.It's fixed and could you please re-check again.
Sorry for the inconvenience.
Have a nice day!

Kind Regards,
PD

Offline Ploget

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Signature updates fixed . . . Thanks  :-TU
Thank you for reporting.It's fixed and could you please re-check again.
Sorry for the inconvenience.
Ploget

All Win 10 x 64 Pro - 2004 (19041.331) / CIS 12.2.2.7036
Comodo Forum Policy
“If you think you are too small to make a difference, try sleeping with a mosquito”

Offline Dharshu

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Hello Ploget,

Thank you for your response :-TU.
Have a nice day!

Offline Avos

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Hello Avos,

Thank you for reporting.It's fixed and could you please re-check again.
Sorry for the inconvenience.
Have a nice day!

Kind Regards,
PD
Hi Dharsu,
signature updates fixed here.
Only problem: diagnostics don't work now

Offline Dharshu

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Hello Avos,

Thank you for your response.In this version it's an known issue and our developers are working in it.
Have a nice day!

Kind Regards,
PD

 

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