Author Topic: cmdagent starting multiple instances of msinfo32 with high cpu usage  (Read 2829 times)

Offline MedNz

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Re: cmdagent starting multiple instances of msinfo32 with high cpu usage
« Reply #15 on: April 12, 2020, 06:47:52 AM »
Crashing on my other PC now. The frst time it crashed there were more than 20 instances of msinfo32.exe running (most of them taking up only hundreds of kilobytes of memory but 4 or 5 taking up 20+MB each) and it's been crashing ever since, a few times a day for 2 days. On subsequent crashes I don't see any instances running.
Most of the time it will re-check the "Send anon usage statistics..." box once I choose to send logs and the crash popup closes but not always. Would you like me to send logs as per last time? This PC is a 32-bit desktop running Win 7. Everything else is the same as far as CIS version goes.

Offline Citizen K

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Re: cmdagent starting multiple instances of msinfo32 with high cpu usage
« Reply #16 on: April 13, 2020, 08:20:25 PM »
Can you check the c:\ProgramData\Comodo\CisDumps fodler to see if CIS logged the crashes? Comodo will be interested to see them.

Offline MedNz

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Re: cmdagent starting multiple instances of msinfo32 with high cpu usage
« Reply #17 on: April 14, 2020, 03:27:11 AM »
Empty unfortunately. I will keep an eye on it and let you know if any files are written to that folder.

Offline Dharshu

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Re: cmdagent starting multiple instances of msinfo32 with high cpu usage
« Reply #18 on: April 15, 2020, 09:57:50 AM »
Hello MedNz,

Thank you for your support.I had forwarded your logs to our developers for further analysis of the issue and they are working in it.Hope it will be fixed soon.
Have a nice day!

Kind Regards,
PD

Offline GearDoc47

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Re: cmdagent starting multiple instances of msinfo32 with high cpu usage
« Reply #19 on: April 20, 2020, 04:00:24 PM »
via WMI Performance Adapter  wmiApSrv,  msinfo32.exe runs with this info:
CIMWin32   root\CIMV2   %systemroot%\system32\wbem\cimwin32.dll

"C:\Windows\System32\msinfo32.exe" /nfo C:\ProgramData\Comodo\Cis\telemetry\msinfo32\msinfo_40559132465B13C6978040EDE221C93A0DF05CFB.nfo  (but nothing is in this folder)

My cpu is at 50% until I suspend or kill msinfo32 with process explorer.
This is getting boring after ?years?
Any fix yet?

BTW, I have the net blocked with Comodo's "firewall/block all".
Does the net need to be active for whatever this thing is to work?

Offline Citizen K

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Re: cmdagent starting multiple instances of msinfo32 with high cpu usage
« Reply #20 on: April 20, 2020, 08:03:21 PM »
You could use the following workaround for the time being:
You can try to turn off send usage statistics under logging settings.

Offline MedNz

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Re: cmdagent starting multiple instances of msinfo32 with high cpu usage
« Reply #21 on: August 02, 2020, 10:29:41 PM »
Hello MedNz,

Thank you for reporting.We will check this and notify you.

Kind Regards,
PD
Any news? Still happening. This time 30-odd instances running simultaneously and happening every day for the last 3 days straight. Still crashing when I disable error reporting.

Win 7 SP1, 32Bit, CIS v12.0.0.6818.

Offline GearDoc47

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Re: cmdagent starting multiple instances of msinfo32 with high cpu usage
« Reply #22 on: August 03, 2020, 09:31:37 AM »
MedNz
This did work for me:

Quote from: futuretech on December 11, 2017, 09:24:29 AM
You can try to turn off send usage statistics under logging settings.

Offline MedNz

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Re: cmdagent starting multiple instances of msinfo32 with high cpu usage
« Reply #23 on: August 05, 2020, 05:33:16 PM »
Lucky you. It makes Comodo crash (as I've already mentioned).

Offline Metheni

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Re: cmdagent starting multiple instances of msinfo32 with high cpu usage
« Reply #24 on: August 07, 2020, 08:32:18 PM »

Win 7 SP1, 32Bit, CIS v12.0.0.6818.

Hi MedNz,

Your reported were already submitted to developers, they are looking into it.

BTW, Install KB4474419, KB4490628 on your machine and check with latest CIS
https://forums.comodo.com/news-announcements-feedback-cis/comodo-internet-security-2020-v12227036-released-t125668.0.html

Offline MedNz

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Re: cmdagent starting multiple instances of msinfo32 with high cpu usage
« Reply #25 on: August 12, 2020, 01:50:04 AM »
Thanks. No idea why my 2 installs are not reporting there is an update even though on both machines I have it set to check every 7 days. Another Comodo bug. *yawn*

Offline Citizen K

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Re: cmdagent starting multiple instances of msinfo32 with high cpu usage
« Reply #26 on: August 12, 2020, 11:49:38 AM »
Did you install those two Windows updates?

 

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