Author Topic: CIS Anti-Virus Update hangs  (Read 1959 times)

Offline EricJH

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Re: CIS Anti-Virus Update hangs
« Reply #15 on: March 28, 2020, 03:06:24 PM »
Can you check the :\ProgramData\Comodo\CisDumps folder and see if there are crash logs there?

Offline raggansta

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Re: CIS Anti-Virus Update hangs
« Reply #16 on: March 29, 2020, 07:38:52 AM »
yes there are two, but they are from december and february

Offline Dharshu

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Re: CIS Anti-Virus Update hangs
« Reply #17 on: April 01, 2020, 08:24:18 AM »
yes there are two, but they are from december and february
Hello raggansta,

Thank you for reporting.Could you please elaborate the exact issue? and kindly send me the dumps via PM let me check with the dev team members,Further any help please let me know?
Have a nice day!

Kind Regards,
PD 

Offline raggansta

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Re: CIS Anti-Virus Update hangs
« Reply #18 on: April 01, 2020, 10:20:52 AM »
Thanks for answering Dharshu.
The issue is like described in the beginning of this thread, the autoupdate hangs at "activating the new updates" and hangs there for many hours until restart of the computer and after restart it says "last update 1 minute ago".
i will send the dumps, but they are from december and february and not from now when it occured again.
i tried to send the files.... but don't know how to do so....
« Last Edit: April 01, 2020, 10:24:29 AM by raggansta »

Offline Dharshu

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Re: CIS Anti-Virus Update hangs
« Reply #19 on: April 01, 2020, 11:23:30 AM »
Hello raggansta,

Thank you for your response.Let me check this with corresponding team members.
No problem Please send me and you can upload your logs in Google drive --> Get Shareable link and share us the link (Or) else you can use any other resources for the upload.

Kind Regards,
PD

Offline raggansta

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Re: CIS Anti-Virus Update hangs
« Reply #20 on: April 01, 2020, 12:55:23 PM »
sent links of dumpfiles to Dharshu per PM

Offline Dharshu

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Re: CIS Anti-Virus Update hangs
« Reply #21 on: April 02, 2020, 07:32:14 AM »
sent links of dumpfiles to Dharshu per PM
Hello raggansta,

Thank you but I can't able to download the files shows error,So please check your PM and update me.
Have a nice day!

Kind Regards,
PD

Offline raggansta

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Re: CIS Anti-Virus Update hangs
« Reply #22 on: April 02, 2020, 07:57:44 AM »
i opened both links and was able to download the files too.

Offline raggansta

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Re: CIS Anti-Virus Update hangs
« Reply #23 on: April 02, 2020, 08:37:46 AM »
Dear Dharshu,
i uploaded them somewhere else, please check PM

Offline raggansta

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Re: CIS Anti-Virus Update hangs
« Reply #24 on: April 03, 2020, 10:17:37 PM »
today when i started the laptop and the router the update hanged again at "activating the new updates" so i restarted the computer. then i checked the logs and there was a task "full scan" on the list which i didn't do and some error codes. i attach a screenshot, maybe it helps.
after the restart the database seemed to be updated and i tried some more times if the update runs normal.

Offline Dharshu

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Re: CIS Anti-Virus Update hangs
« Reply #25 on: April 08, 2020, 07:22:47 PM »
Hello raggansta,

Thank you for reporting.Could you please check your PM and send us the requested logs for further analysis of the issue.
Have a nice day.

Kind Regards,
PD

 

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