Author Topic: anti virus of cis not updating shows error  (Read 217 times)

Offline Grail

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anti virus of cis not updating shows error
« on: April 20, 2021, 11:34:02 PM »
 i have the CIS  version 12.2.27098 database version 33454 website date 60521, Windows 10.0.19042 build  19042 and when I try to update the antivirus it gives me an unspecified error that it could not update.  i tried to look for the virus database to manually download and import but could not find it.  where is the virus database stored in your program on my computer, and where can I download it manually.  if this does not work would you recommend uninstalling CIS and reinstalling it.

thanks

Offline C.O.M.O.D.O RT

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Re: anti virus of cis not updating shows error
« Reply #1 on: April 21, 2021, 02:43:17 AM »
Hi Grail,

At this moment there are some temporary sync issues due to server migration. Team is working on getting this fixed as earlier as possible.

For future use: This is where you can download signature manually, but now it's not up-to-date. We’ll let you know as soon as the problem is fixed, then you can recheck CIS by clearing temporary files. https://www.comodo.com/home/internet-security/updates/vdp/database.php

Offline domo78

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Re: anti virus of cis not updating shows error
« Reply #2 on: April 21, 2021, 03:29:47 AM »
Hello C.O.M.O.D.O RT,

When a maintenance operation is planned, a post on the forum announcing the operation would be welcome.

That's what any customer service does.

This would avoid all this fuss as a result of the problems encountered.

Offline C.O.M.O.D.O RT

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Re: anti virus of cis not updating shows error
« Reply #3 on: April 21, 2021, 11:52:04 AM »
Hi domo78,

This sync issue is unexpected. But you are right, we will consider your suggestion. Thank you.

Hi Grail,
 
The problem with the AV update should be fixed now. Please check.
Sometimes there is a glitch in Website DB update, we will rectify it.

 

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