CIS AV Update Failure

Comodo Internet Security - CIS AntiVirus Help - CIS
1

Are the update servers down?

I am unable to update my AV defs through the program (version 8.2.0.4591) automatically or manually.

When trying to update automatically I get the error - Status: A Connection With The Server Could Not Be Established.

When attempting to update manually I get the error - Status: There is a bad version number in this file.

2

“Error: 0x80072efd - A connection with the server could not be established”
it’s a common problem now 88)
https://forums.comodo.com/antivirus-help-cis/once-again-cis-av-update-fails-t111234.0.html

3

Thank you for your response M.W.

I had previously read the thread you linked to, but as I see there are more and more threads popping up about this issue.

My situation is, I work for a company that tests and sells software, and the Comodo line of products was recently approved. So this is a product we currently offer, and promote with enthusiasm. If this failure to update is something that has been common for some time (longer than say a few days) it is something we have never come across, and have to take into consideration.

I am in the unfortunate position of which programs do or do not make it on our Resale List. My question to the community is simple - Is this recurring problem something we missed somehow? As a company we have never encountered it before…and that is with over two years of testing all available versions of the product, both free and otherwise.

4

Please note the topic he has linked to is for a old version CIS 5.12.

There have been occasions of no updates for 24 hours, but none recently.

Personally I never have had problems with any virus updates, though there have been some reports in the past.

Dennis

5

I concur, I have never experienced any update issues with CIS.
Even when reading these posts, I check, and mine connects and updates with no issues.

6

I am with you John and Dennis. I have not had a problem with any updates until now. Could be a network configuration problem on my end. That is what I will check next, thanks to your input.

It’s just odd that Comodo Updates are the only thing not working on a network of this size.

7

@Dennis
it’s been happening for the last 2 weeks. Please read the recent posts carefully 88)

8

M.W. your post here - https://forums.comodo.com/antivirus-help-cis/a-fix-for-the-update-issue-from-comodo-support-it-worked-for-me-t111603.0.html

Should work for most machines. Thank you for posting it.