Instead of New Products, how about improving customer service?

[Guest]

[TheCustomer]

Comodo could have dozens of great products, but without a commitment to customer service, your customers will eventually loko elsewhere for similar offerings.   

I chose Comodo HackerGuardian because the price was right ($79), but it looks like I am getting what I paid for.  I've now been on hold for more than 30 minutes with the validation department.  Fun.

[3xist]

Comodo could have dozens of great products, but without a commitment to customer service, your customers will eventually loko elsewhere for similar offerings.   

I chose Comodo HackerGuardian because the price was right ($79), but it looks like I am getting what I paid for.  I've now been on hold for more than 30 minutes with the validation department.  Fun.

I am sure Melih can look into it...

[Melih]

Comodo could have dozens of great products, but without a commitment to customer service, your customers will eventually loko elsewhere for similar offerings.   

I chose Comodo HackerGuardian because the price was right ($79), but it looks like I am getting what I paid for.  I've now been on hold for more than 30 minutes with the validation department.  Fun.

It simply is not in our interest to put you on hold for 30 Min. We apologize. I am sure there is a good explanation for this but we are not going to give you an excuse. It should not have happened. It did. We don't like it and we will investigate why this happened so that we can fix it.

We continously monitor call waiting times and all our support personnel is incentivised to reduce that time further.

I thank you for bringing this to our attention so that we can act on it.

thanks
Melih

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