1. What operating system do you use? (i.e. Windows 2000, XP) Windows XP SP2
2. What service pack is your Operating System patched up to? SP2
a) Is the Operating System patched up-to-date?Yes
3. What Real-time virus product(s) are you using?CA Antivirus
a) If any, what version? Is it the latest?Yes it's the latest
4. What Firewall software/hardware are you running?Windows
a) If any, what version? Is it the latest?
5. What symptoms have you seen? I don't get this question
6. What antivirus/antispyware program do you use? CA AntiVirus,
a)Did your antivirus/antispyware program pick anything up?I can't fiinish It, it shuts down
b)If so what did it detect?
c)What directory did it detect it in, and what is the filename?
*Optional but Helpful information*
1. Post your Hijackthis results (see instructions below)
{See Attached txt file}
2. Have you visited any places that you think you have have got this from. IE: Adult sites, file sharing programs, Illegal software. Since this is the internet, and we don't know who you are i am sure this won't be a problem. I dont think so
3. If you are getting pop-ups or "buy this", "buy that" popups take note of the following and post them:Nope
a)The site that shows a product that you did not as to go to (Redirected to).
b)And popups saying you have "XYZ virus, please download/buy X product" . We need to know the name of the product (X) it wants you to buy.
4. What scans have you run so far? Well I gave up because It kept shutting down