Author Topic: Logo says 'ID authority credentials are not available for this site'  (Read 86008 times)

Offline CompHard

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We are Comodo resellers, and our site is ready to go 'live'....please check out www.computerhardwareco.com and give me a suggestion.

Thanks folks.

Peter

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Hi,

I have had a check with your domain name www.computerhardwareco.com and since the status of the order is being "Awaiting Validation", please send us the email at docs[at]comodo.com, then we will validate your Comodo PremiumSSL Certificate for www.computerhardwareco.com. So that your issue will be resolved.

Offline harunyuva

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Re: Logo says 'ID authority credentials are not available for this site'
« Reply #2 on: June 29, 2007, 09:04:50 AM »
I have also same problem for www.benial.com can you help me please?

Offline Dean S

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Re: Logo says 'ID authority credentials are not available for this site'
« Reply #3 on: November 23, 2008, 07:45:51 AM »
Hi,

Thank you for your post in Comodo Forum.

You can update the post if you  have any issue with your domain ID Authority.

Offline ctheriault

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Re: Logo says 'ID authority credentials are not available for this site'
« Reply #4 on: January 18, 2012, 09:18:30 AM »
I do have the same issue with isearchppsa.ca

when hovering mouse over comodo seal it shows:
 
    IdAuthority™ Credentials are
    NOT available for this site


I have installed this certif last fall; it did not use to be like this....

Please help

Offline ctheriault

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Re: Logo says 'ID authority credentials are not available for this site'
« Reply #5 on: January 18, 2012, 11:20:43 AM »
 Problem solved ! ! !


Apparently corrected "by itself" ( I did nothing) few minutes ago...


I still don't know if Comodo staff did something on their side to address the issue or if it was some kind of network/routing issue outside my control....

Offline Ronny

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Re: Logo says 'ID authority credentials are not available for this site'
« Reply #6 on: January 19, 2012, 10:14:51 AM »
It could be that the connection to the ID servers was interrupted between the browser the internet and the ID servers.
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Offline agshuman

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Re: Logo says 'ID authority credentials are not available for this site'
« Reply #7 on: April 27, 2012, 09:25:58 PM »
https://secure.comodo.com/ttb_searcher/trustlogo?v_querytype=W&v_shortname=CL1&v_search=https://lovelylovely.me/checkout/&x=6&y=5

Our logo also has this issue!

lovelylovely.me??

Id Authority Credentials are not available for this site.

Offline gchq

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Re: Logo says 'ID authority credentials are not available for this site'
« Reply #8 on: June 01, 2012, 11:50:48 AM »
Having the same problem after we renewed the SSL certificate.

From the management module if you click on TrustLogos it shows as Valid From 16-JAN-11 Valid To 16-JAN-12 (Expired) that relates to an expired certificate- The current certificate shows as Valid From 08-JAN-12 to 14-FEB-13..


There is no option (that I can find) to update the TrustLogos to match a current certificate...

Offline Sal Amander

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Re: Logo says 'ID authority credentials are not available for this site'
« Reply #9 on: June 01, 2012, 04:24:52 PM »
https://secure.comodo.com/ttb_searcher/trustlogo?v_querytype=W&v_shortname=CL1&v_search=https://lovelylovely.me/checkout/&x=6&y=5

Our logo also has this issue!

lovelylovely.me??

Id Authority Credentials are not available for this site.

The certificate you have does not come with any sort of interactive logo or ID Authority credentials.

Offline Sal Amander

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Re: Logo says 'ID authority credentials are not available for this site'
« Reply #10 on: June 01, 2012, 04:31:03 PM »
Having the same problem after we renewed the SSL certificate.

From the management module if you click on TrustLogos it shows as Valid From 16-JAN-11 Valid To 16-JAN-12 (Expired) that relates to an expired certificate- The current certificate shows as Valid From 08-JAN-12 to 14-FEB-13..


There is no option (that I can find) to update the TrustLogos to match a current certificate...

Can you please submit a support ticket via https://support.comodo.com with your order number and or domain so we can go ahead and look into your issue?

Offline gchq

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Re: Logo says 'ID authority credentials are not available for this site'
« Reply #11 on: June 02, 2012, 06:50:10 AM »
Hi SL

Reply from Comodo

We have gone ahead and updated the logo to match that of the certificate.

It now works

Thanks

 

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