Unable to send using TrustFax

[Guest]

[vjr]

I posted this same info on a trouble ticket.

I tried sending two faxes to a 626 area code # yesterday. The first fax was 12 pages in total including the cover page. The company I faxed to said they got some of the pages but not all (they received 7 pages of the 12). I tried re-faxing the 5 missing pages (with a cover sheet for a total of 6 pages) and the company said they didn't receive anything. In both cases, my TrustFax tracking said it was successful and I was charged for the faxes. Any help would be appreciated.

Thanks,

Brian

[TrustFax]

Your support ticket was received and acted upon.
The fax that you sent had 10 documents and a coversheet (you attached 1 document twice) - the total pages sent was 12 on Tuesday, April 03, 2007 4:22:11 PM.
After pulling the log files and verifying the documents sent, trustfax did in fact send 12 pages, each with a page break to the receiving fax machine. The receiving fax machine confirmed receipt of each page and reported back a successful recipt of the 12 page fax. The 6 page fax was also sent  and receive a successful signal from the receiving fax machine for all pages. That fax was sent on Tuesday, April 03, 2007 6:06:05 PM.
As mentioned in your support email reply from trustfax, you received a credit for the fax pages sent to the fax number and an explantion of the transmission information.

[vjr]

I see where I faxed 2 copies of the same document-my mistake. My receiving party said they were missing or did not receive several of the documents but perhaps they were wrong. Thank you for looking into this and for the credit.

[TrustFax]

You are welcome.
Thanks for using trustfax!

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