Why are extra pages generating when receiving Trustfax faxes?
« on: October 06, 2007, 11:40:14 AM »
I'm wondering if anyone is experiencing the same problem I'm having. I ran a test yesterday where I sent 2 faxes via Trustfax, one by email and one by the internal control panel. Both faxes had coverpages. One fax had a file attachment of 1 .pdf file, the other 1 .pdf and 1 .doc. All attachments were exactly one page in length. On my test fax machine both faxes were received and printed ok, except that the machine spit out double the number of pages. More specifically, BLANK PAGES are printing in between every fax page.
Fax 1 sent from within Trustfax = 1 covernote, 1 .pdf attachment (1 page) = 2 pages
this fax printed 4 pages = covernote, blank, .pdf page, blank
Fax 2 sent from email = 1 covernote, 1 .pdf (1 page), 1 Word .dof file (1 page) = 3 pages
this fax printed 6 pages....same as above, alternating blank pages
Needless to say, I'm not thrilled about this. I haven't had a chance to test transmission to another fax machine, but do not expect a difference, as this fax machine was a reliable benchmark with my older fax service.
Can anyone offer a resolution to this problem?