How long do I have to wait for validation for an SSL Certificate

[Guest]

[maryb123]

I moved my website www.AsthmaAngel.com to a new server at the weekend and so applied for a new SSL certificate.

It still says "Awaiting Validation ()" on my account - how long will I have to wait for the response to my CSR Request?  It's been 24 hours now.

Thanks
Mary

[Sal Amander]

I moved my website www.AsthmaAngel.com to a new server at the weekend and so applied for a new SSL certificate.

It still says "Awaiting Validation ()" on my account - how long will I have to wait for the response to my CSR Request?  It's been 24 hours now.

Thanks
Mary

Typically there's about a business day of processing. Have you sent an email to docs[at]comodo.com with your order number & domain name to query your order's status?

[maryb123]

Hello,

Thanks for the quick reply - I've just raised a support ticket for it, should I send an email too?

Thanks
Mary

[technion]

Hi,

Emailing that address just creates a support ticket.

Except in my case, where some sort of spam filter prevents my emails to docs[at] ever being received by Comodo.

In short, once you have a ticket, there's no value sending an email.

If you can find a technician online in the live chat, this tends to be the quickest way to get a response, but they seem to only be available at certain times of day.

[Sal Amander]

Hi,

Emailing that address just creates a support ticket.

Except in my case, where some sort of spam filter prevents my emails to docs[at] ever being received by Comodo.

In short, once you have a ticket, there's no value sending an email.

If you can find a technician online in the live chat, this tends to be the quickest way to get a response, but they seem to only be available at certain times of day.

We're also available via phone!

US: +1 (888)­ 266-6361
International: +1 (703) 581-6361

Hours: Monday - Friday. 4a to 5p Eastern Time which is 9a to 10p GMT/UTC

Option 4 for Validation

or

Option 5 for Support (open until 8p Eastern, 12a GMT)

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