I been using Comodo Internet Security for some time now. I had very high views of Comodo and used to send Error Report to Comodo in so that the product could be improved. I never knew what happened to the emails files that I sent....but Lo and Behold: I installed Thunderbird for my mail and en able the "request read receipt" option.
After a few days when my Comodo Update crashed, being a loyal user, I sent the Error Report using Thunderbird. I am pasting the result of my email and the attention Comodo pays to it (this is a "Not Read Report" which means Comodo deleted my mail without reading it!! I was shocked as I did not expect this attitude from a company which claims to make our computers safe. The "Not Read Report" is as follows;
from Natalia Chorba <natalia.chorba[at]comodo.od.ua>
sender time Sent at 4:14 PM (GMT+02:00). Current time there: 20:19. ✆
to "M. Adnan" <mail[at]drmadnan.com>
date 20 December 2010 16:14
subject Not read: Bug report for cfpupdat.exe
Subject: Bug report for cfpupdat.exe
Sent: 20.12.2010 11:23
was deleted on 20.12.2010 15:12.
My sincere apology that you are having difficulties.
Also, if you wish to get a quick response you may post your bug report here in the forums by following this linkhttps://forums.comodo.com/bug-reports-cis-b132.0/
or Opening a support Ticket herehttps://support.comodo.com/
Click Submit a ticket > Select CIS Pro