Error 109:Not able to extract incompactSw.ini

[Guest]

[Creasy]

COMODO Website CIS download page bug.
https://forums.comodo.com/install_setup_configuration_help/windows_7_compatibility-t46967.0.html
https://forums.comodo.com/install_setup_configuration_help/windows7_installation-t37488.0.html
OS: Windows 7
Error message: 'Error 109:Not able to extract incompactSw.ini'




The cause: Users download and install 'CIS X86' instead of 'CIS X64' in their 'Windows 7 X64' by accidentally or a bug by browsers.


The root cause:


CIS download page has a problem with following browsers in the certain system.(Javascript)
1.Google Chrome.
2.Firefox.


Symptoms:If users try to download CIS X64, it makes users only download X86.
So when the users install CIS, users have 'Error 109:Not able to extract incompactSw.ini'.
Because those users use Windows x64.

Suggestion: Please change the page to normal download menu(normal link) instead of 'Drop down' button with Javascript.

To users who having problem with 'Error 109:Not able to extract incompactSw.ini' issue.
Use 'Internet Explorer' instead of other browsers.
1.go to Control Panel>System and Security>System>System Type

2.you can check x86 or X64 about your system.
3.download proper CIS.

[Creasy]

I hope it should be fixed soon.

[tsiebold]

Still not fixed. Just got bitten by it!

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