Author Topic: COMODO System-Cleaner 3.0 build 53 BUG REPORTS  (Read 45188 times)

Offline atriks

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #15 on: December 31, 2010, 06:40:04 AM »
- Your Operating System (and whether it's 32bit/64bit); See Signature
- Security Software Installed; See Signature
- How you produced the problem; See Below
- How you tried to resolve the problem; Nope
- Screen-shots with the error (if any); n/a
- Post Memory Dumps on crash if you encounter any; n/a
- All log files of CSC, if you had logs enabled; n/a
- Any other Additional Information; See Below

Installation went fine. I had a lot of trouble with build 37. I created personal profiles for all 3 cleaners. I find that trying to add Filter Entries to Disk Cleaner is really frustrating. I finally got them entered, CSC did a system scan and added my entries. After closing CSC and reopening, my Filter Entries were gone! I entered them several times with the same result. I also noticed that my personal profiles didn't show sometimes (this behavior came and went). Also, my personal profiles didn't always retain my settings. I had to always double check to see if my choices remained. Since I couldn't get the settings to stick permanently, I didn't go any further. I was afraid to run the program for fear of system damage. I'm now back to v2.2 (which works flawlessly, except it wipes out my Disk Cleaner Filter Entries when updated). What's up with these Filter Entries?  ???

Have the same problem on Windows 7 Ultimate 64 bit.

Offline Heimer

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #16 on: January 01, 2011, 11:25:19 AM »
If I want to run Firefox ( 3.6.1.3 or 4.0 Beta 8 ) in the Sandboxie Sandbox the cfrmd.sys causes a BSoD.
No problems with IE and Google Chrome.

OS: Windows 7 Ultimate 64-bit
CSC: 3.0.172695.53
Sandboxie: 3.50 64-bit
NOD32: 4.2.67.10
Comodo Firewall: 5.3.174622.1216
« Last Edit: January 04, 2011, 07:34:42 AM by Heimer »

Offline vickelchen

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #17 on: January 11, 2011, 06:27:52 AM »
Your Operating System (and whether it's 32bit/64bit):
Windows Vista Home Basic with Service Pack 2 (32 bit)

Security Software Installed:
-Comodo Internet Security Pro
-Comodo TrustConnect
-Windows Defender
-Spyware Blaster
-CCleaner

How you produced the problem:

1) Crashes
CSC crashes when clicking certain options under certain conditions. One I've been able to reproduce is moving from the Disk Cleaner with my custom profile expanded to the Privacy Cleaner. Windows then brings up an error about the program having stopped working and CSC closes, but other programs aren't affected. Here's the Problem Report from Windows:

Quote
Product
Comodo System Cleaner

Problem
Stopped working

Date
11/01/2011 10:06 PM

Status
Report Sent

Problem signature
Problem Event Name:   APPCRASH
Application Name:   CSC.exe
Application Version:   3.0.41623.53
Application Timestamp:   4d00c618
Fault Module Name:   CSC.exe
Fault Module Version:   3.0.41623.53
Fault Module Timestamp:   4d00c618
Exception Code:   c0000005
Exception Offset:   0001aaf7
OS Version:   6.0.6002.2.2.0.768.2
Locale ID:   3081
Additional Information 1:   fd00
Additional Information 2:   ea6f5fe8924aaa756324d57f87834160
Additional Information 3:   fd00
Additional Information 4:   ea6f5fe8924aaa756324d57f87834160


2) Exporting profiles bug
When exporting a custom profile a "save as" box appears, but after typing a filename and saving the profile a blank "save as" box pops up again.

How you tried to resolve the problem:
I've done a clean install.

All log files of CSC, if you had logs enabled:
There are no logs.
« Last Edit: January 11, 2011, 11:23:39 PM by vickelchen »

Offline EricJH

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #18 on: January 11, 2011, 01:19:12 PM »
I merged your topic with the bug reporting topic. Please check the requirements for a proper report at the first page.

Offline Mineria

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #19 on: January 12, 2011, 03:52:45 PM »
Windows 7 Pro x64
CSC_3.0.172695.53_xp_vista_server2003_server2008_win7
Comodo Internet Security
Running the build in Windows Experience Index
I followed Microsoft troubleshooting directions and ran parts of the WinSat disk tests to figure out what was going on.
The one that triggers the error is
Code: [Select]
winsat disk -seq -read -drive cError text:
Code: [Select]
Error: Failed to properly assess the disk.
Overlapped I/O operation is in progress.
Stopping the CSC service did not solve the issue, so I uninstalled the program and now winsat can do a full disk test again without any errors.

Pretty bad that a cleaning utility hogs up I/O like that, almost like getting a Virus :p

« Last Edit: January 12, 2011, 03:55:22 PM by Mineria »

Offline Graham1

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #20 on: January 13, 2011, 03:50:42 AM »
Hi

Ran CSC 3.0.172695.53 this morning and reported -3 issues when I ran "Privacy Cleaner" using "Normal Clean" (see screenshot).

:)



- Your Operating System (and whether it's 32bit/64bit); XP Pro SP3 (32-bit)
- Security Software Installed; CIS 5.3.175888.1227
- How you produced the problem; Ran "Normal Clean" under both "Registry Cleaner" and then "Privacy Cleaner"
- How you tried to resolve the problem; n/a
- Screen-shots with the error (if any); Screenshot attached
- Post Memory Dumps on crash if you encounter any; n/a
- All log files of CSC, if you had logs enabled; n/a
- Any other Additional Information; n/a

Offline Leon Outside

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #21 on: January 22, 2011, 08:58:31 AM »
- Your Operating System (and whether it's 32bit/64bit); Win XP SP2 64 bit,
  administrator account.

- Security Software Installed; CIS 5.3.176757.1236(Proactive security,defense + safe mode,
  firewall custom policy,av stateful,sandbox disabled.
  Malwarebytes 1.50.1.1100(free version).

- How you produced the problem; Under privacy cleaner use any cleaning function
  (basic,normal,aggressive,and custom profile) to clean and CSC crashes.

- How you tried to resolve the problem; n/a
- Screen-shots with the error (if any); n/a
- Post Memory Dumps on crash if you encounter any; n/a
- All log files of CSC, if you had logs enabled;n/a

- Any other Additional Information; Event viewer log :
  Faulting application csc.exe, version 3.0.41623.53, faulting module utilsdll.dll, version 0.0.0.0,
  fault address 0x0000000000047e08.
  I used updater or installer rule for installing CSC 3.0.172695.53.
« Last Edit: January 23, 2011, 04:57:37 AM by Leon Outside »

Offline wasgij6

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #22 on: January 25, 2011, 01:18:10 AM »
- Your Operating System (and whether it's 32bit/64bit); 64 bit and experience on 32 bit windows 7 pro
- Security Software Installed; cis 5.3
- How you produced the problem; made a custom profile for disk cleaner. i checked the recycle bin box and made that profile default and when csc is ran the recycle bin is not emptied
- How you tried to resolve the problem; remaking the profile
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- All log files of CSC, if you had logs enabled;
- Any other Additional Information;
| Win 8.1 Pro (x64) | UAC Disabled | CFW 7.0.317799.4142 | Intel i7 4770k | Asus Maximus VI Formula Mobo | Asus GeForce GTX 780 | G.Skill TridentX 16gb RAM | Samsung 840 Pro SSD |

Offline clemo

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #23 on: January 29, 2011, 12:37:54 PM »
- Your Operating System (and whether it's 32bit/64bit); 64 bit windows 7 home

- Security Software Installed; cis 5.3

- How you produced the problem;recycle bin is not emptied during disk clean and privacy clean


- Screen-shots with the error (if any); recycle bin option is not shown see screen shot


Offline clemo

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #24 on: January 31, 2011, 08:23:49 AM »
- Your Operating System (and whether it's 32bit/64bit); 64 bit windows 7 Home Premium

- Security Software Installed; CIS 5.3

Disk Cleaner.
1. When adding filter entries i'm asked for an "insert value".  Can't finsd anything on this in the help pages.
2. I do not have an "ignore list" option.

c

Would love to have the ability to select which cookies I would like to keep, aka ccleaner.
« Last Edit: January 31, 2011, 08:25:36 AM by clemo »

Offline jemonzon

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #25 on: February 17, 2011, 03:21:35 PM »
Ok, thanks.

- Your Operating System (and whether it's 32bit/64bit): Windows 7 Ultimate x64
- Security Software Installed: CIS, updated
- How you produced the problem: I have a program monitoring system resources and at least once a day pops an alert of "too many win32 handles".  Over 150 thousand..... and counting....
- How you tried to resolve the problem: yes, stopping and restarting the COMODO SYSTEM CLEANER SERVICE
- Screen-shots with the error (if any); none
- Post Memory Dumps on crash if you encounter any; none
- All log files of CSC, if you had logs enabled; no
- Any other Additional Information

Offline goodjohn1984

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CSC Active Clean/Privacy Clean Prevents Google Chrome From Installing
« Reply #26 on: February 20, 2011, 04:25:59 PM »
CSC Active Clean/Privacy Clean Prevents Google Chrome From Installing

1. Your Operating System (and whether it's 32bit/64bit);

Windows 7 Ultimate 32-Bit.

2. Security Software Installed;

Comodo Internet Secuirty Premium 5.3, Windows Defender, AVG LinkScanner, Norton DNS Utility, Peer Block, Secunia PSI, and

Comodo System Cleaner 3.0.172695.53.

3. How you produced the problem;

When ever CSC Active Clean/Privacy Clean is enabled Google Chrome's web and offline installer can not install and I keep getting an Error 0x80070002 message.

4. How you tried to resolve the problem;

I have tried a few different settings in CSC, but only Disabling Active Clean/Privacy Clean seems to stop the problem.

5. Screen-shots with the error (if any);

Yes.

6. Post Memory Dumps on crash if you encounter any;

None.

7. All log files of CSC, if you had logs enabled;

All logs empty.

8. Any other Additional Information;

Log Name:      Application
Source:        Google Update
Date:          2/20/2011 2:35:06 PM
Event ID:      12
Task Category: None
Level:         Warning
Keywords:      Classic
User:          John-PC\John
Computer:      John-PC
Description:
The description for Event ID 12 from source Google Update cannot be found. Either the component that raises this event is not

installed on your local computer or the installation is corrupted. You can install or repair the component on the local

computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:


Application install.
pid=3284, ver=1.2.183.39, lang=en, machine=0, extern=1
App={8A69D345-D564-463C-AFF1-A69D9E530F96}, Ver=,

PrevVer=, Status=0x00000007

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Google Update" />
    <EventID Qualifiers="0">12</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-20T20:35:06.000000000Z" />
    <EventRecordID>8708</EventRecordID>
    <Channel>Application</Channel>
    <Computer>John-PC</Computer>
    <Security UserID="S-1-5-21-4111123917-785344713-1797592229-1000" />
  </System>
  <EventData>
    <Data>
Application install.
pid=3284, ver=1.2.183.39, lang=en, machine=0, extern=1
App={8A69D345-D564-463C-AFF1-A69D9E530F96},

Ver=, PrevVer=, Status=0x00000007</Data>
  </EventData>
</Event>
« Last Edit: February 20, 2011, 04:37:41 PM by goodjohnjr »

Offline wasgij6

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Re: COMODO System-Cleaner 3.0 build 53 BUG REPORTS
« Reply #27 on: February 23, 2011, 01:47:07 AM »
- Your Operating System (and whether it's 32bit/64bit); windows 7 pro 32
- Security Software Installed; comodo firewall
- How you produced the problem; i was trying to run windows update but clean_validator is taking 50% of my cpu so i have to kill it
- How you tried to resolve the problem; kill process
- Screen-shots with the error (if any); task manager
- Post Memory Dumps on crash if you encounter any;
- All log files of CSC, if you had logs enabled;
- Any other Additional Information;
| Win 8.1 Pro (x64) | UAC Disabled | CFW 7.0.317799.4142 | Intel i7 4770k | Asus Maximus VI Formula Mobo | Asus GeForce GTX 780 | G.Skill TridentX 16gb RAM | Samsung 840 Pro SSD |

Offline philjaydee

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windows experience index bug
« Reply #28 on: February 26, 2011, 12:04:54 AM »
Windows 7. Windows experience index will not complete due to an error reporting disk parameter not correct.  Running winsat reveals the same. apparently there is an I/O overlapping operations.
Uninstalling Comodo System cleaner fixes the problem, so it seems that there is a bug with Comodo.
Anyone else have the same problem?

"The windows experience index for your system could not be computed.  Could not measure storage performance. Error: failed to properly assess the disc. The parameter is incorrect"


EDIT
Comodo Technical Support have confirmed this as a problem.  Hopefully it will be fixed in a future version.  As a work around,  you could uninstall CSC, update the windows experience index, then reinstall csc.  It will not matter that the WEI no longer functions, unless you have say changed some hardware and want to re-measure the WEI.  But Windows Aero will not run if WEI has not been run once.  Searching the net shows the issue is widespread, so possibly other programs apart from CSC have the same issue.
« Last Edit: March 01, 2011, 05:03:09 AM by philjaydee »

Offline Jora

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Re: windows experience index bug
« Reply #29 on: February 26, 2011, 03:27:35 PM »
Yes, I confirm this problem.

 

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