Author Topic: COMODO Registry Cleaner 1.0.12.16 Bug Reports [CLOSED]  (Read 45674 times)

Offline SilentMusic7

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Re: COMODO Registry Cleaner 1.0.12.16 Bug Reports
« Reply #15 on: September 18, 2008, 05:46:31 PM »
I first allowed CCleaner v2.11 to clean my registry, and then installed CRC.  I got the following error after the first scan, after CRC removed 650 safe entries (not found by CCleaner!), and every scan since.  The error occurs during the In-depth Search and terminates the scan.  The error does not prevent cleaning of entries detected previously.  The following screenshots are with only the In-depth Search selected.

The next screen below is after clicking OK on the error message.





Installed in default directory.  Win XP Pro 32-bit SP2, 1GB RAM, McAfee AV, no local firewall, Comodo Memory Firewall v2.0.4.20.

Another bug is that clicking on Miscillaneous\Help has no effect.  Invoking CRC help from the Start menu works fine.

Please help.

Edit (2008-9-19 11:17AM) Clarified description, added screenshots.
« Last Edit: September 19, 2008, 10:17:52 AM by SilentMusic7 »

Offline tormod

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Re: COMODO Registry Cleaner 1.0.12.16 Bug Reports
« Reply #16 on: September 18, 2008, 11:04:58 PM »
I didn't get any error messages, but my wife and I each experienced the same issue. We have separate desktops with same OS, basic setup: Vista 64bit, CFP and CMF (latest versions)
We used CRC on both machines, and in both instances after cleaning, Adobe Flash Player stopped working. Fixing the issue was easy enough - reinstalling the flash player got everything going again - but we wondered if there was anyone else experiencing this, since CRC is apparently deleting a key or several keys that the flash player needs to operate normally.

Offline JamesFrance

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Re: COMODO Registry Cleaner 1.0.12.16 Bug Reports
« Reply #17 on: September 19, 2008, 02:59:25 AM »
XP Home SP3 with auto updates on. 32 bit.

CIS beta only active security.

Scanned and removed default items.   Did not compact registry.

BSOD on restart after entering user password.

Resolved by safe mode system restore.

James

Offline Alexandru Andrei

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Re: COMODO Registry Cleaner 1.0.12.16 Bug Reports
« Reply #18 on: September 19, 2008, 05:32:31 AM »
XP Home SP3 with auto updates on. 32 bit.

CIS beta only active security.

Scanned and removed default items.   Did not compact registry.

BSOD on restart after entering user password.

Resolved by safe mode system restore.



  Hi,
 Windows was doing his updates while you where scanning the registry .  We have a warning message  before the scan process starts.

Offline JamesFrance

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Re: COMODO Registry Cleaner 1.0.12.16 Bug Reports
« Reply #19 on: September 19, 2008, 06:03:28 AM »
  Hi,
 Windows was doing his updates while you where scanning the registry .  We have a warning message  before the scan process starts.

I don't think so, my last update was 12th September and none since available.

I also disconnected from my network and shut down all programs I thought were running before doing the scan.

Thanks
« Last Edit: September 19, 2008, 06:32:46 AM by JamesFrance »
James

Offline Alexandru Andrei

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Re: COMODO Registry Cleaner 1.0.12.16 Bug Reports
« Reply #20 on: September 19, 2008, 07:26:59 AM »
I got the following error when the scan was 99% complete.

I get the same error on every scan, even after cleaning about 200 items.  It does not prevent cleaning, just further scanning.  But the installation seems OK:



Installed in default directory.  Win XP Pro SP2, 1GB RAM, McAfee AV, no local firewall, Comodo Memory Firewall.

Another bug is that clicking on Miscillaneous\Help has no effect.  Invoking CRC help from the Start menu works fine.

Please help.

  Hi ,
 
  Can you please identy at witch key the error occurs? Thanks

Offline Alexandru Andrei

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Re: COMODO Registry Cleaner 1.0.12.16 Bug Reports
« Reply #21 on: September 19, 2008, 07:34:46 AM »
I don't think so, my last update was 12th September and none since available.

I also disconnected from my network and shut down all programs I thought were running before doing the scan.

Thanks

  Hi again  (:WAV) ,

   Please Scan and Clean again and send us the log file created .  This will be very helpful for us . Thanks

Offline JamesFrance

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Re: COMODO Registry Cleaner 1.0.12.16 Bug Reports
« Reply #22 on: September 19, 2008, 07:50:26 AM »
  Hi again  (:WAV) ,

   Please Scan and Clean again and send us the log file created .  This will be very helpful for us . Thanks

As I still have the original log which remained after system restore, I have sent you that by PM.
James

Offline John Buchanan

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Re: COMODO Registry Cleaner 1.0.12.16 Bug Reports
« Reply #23 on: September 19, 2008, 08:36:12 AM »
Windows Vista Ultimate x64
CVE, CBC, CIS, CMF
The opening screen reports the CPU and operating speed.  But, the speed is the default for the CPU, not the actual speed.  eg.  Q6600 [at]2.4G, I am running [at]3.627G
No resolve available.
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Offline SilentMusic7

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Re: COMODO Registry Cleaner 1.0.12.16 Bug Reports
« Reply #24 on: September 19, 2008, 10:24:28 AM »
Quote from: Andrew Alex
  Hi ,
 
  Can you please identy at witch key the error occurs? Thanks

Since another thread in this forum links to my original post, I updated it to be more complete with the info you requested.  It is all the info I have.  Hope it is diagnostic.

Offline fazio93

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Re: COMODO Registry Cleaner 1.0.12.16 Bug Reports
« Reply #25 on: September 19, 2008, 06:42:54 PM »
i don't know if this is a bug but when i go to the start up section and view the details about each start up app the version detail are different.

for example, the version for safesurf says 1.0.0.5 and i have 1.0.0.6 (never had 1.0.0.5 installed on this pc anyway).
and for avast it says the version is 4.8.1227 and i have version 4.8.1229.

edit: and there is no version listed for cfp3
Windows 7 Ultimate 64-bit
CIS 5.12.256249.2599
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Offline John Buchanan

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Re: COMODO Registry Cleaner 1.0.12.16 Bug Reports
« Reply #26 on: September 19, 2008, 06:52:01 PM »
I didn't get any error messages, but my wife and I each experienced the same issue. We have separate desktops with same OS, basic setup: Vista 64bit, CFP and CMF (latest versions)
We used CRC on both machines, and in both instances after cleaning, Adobe Flash Player stopped working. Fixing the issue was easy enough - reinstalling the flash player got everything going again - but we wondered if there was anyone else experiencing this, since CRC is apparently deleting a key or several keys that the flash player needs to operate normally.

I have experienced the same bug.
Vista Ultimate x64, Sp1, all updates installed.
CVE, BOC, CIS, CMF
I couldn't re-install Flash Player.  The website said I have the latest installed, but the test page said I don't have it installed.  Also, I have an application the requires Flash Player in order to load it's own DL manager to access program library files.  The DL manager won't load, instead tells me I need to install Flash Player first.
I had to restore the system to get everything working again (I backed up the system just prior to testing CRC).
Registries are scary things to be playing with.
CRC needs some additional development before it is truly safe to use.
Please follow Comodo Forum Policy

Offline fazio93

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Re: COMODO Registry Cleaner 1.0.12.16 Bug Reports
« Reply #27 on: September 20, 2008, 08:37:52 AM »
I have experienced the same bug.
Vista Ultimate x64, Sp1, all updates installed.
CVE, BOC, CIS, CMF
I couldn't re-install Flash Player.  The website said I have the latest installed, but the test page said I don't have it installed.  Also, I have an application the requires Flash Player in order to load it's own DL manager to access program library files.  The DL manager won't load, instead tells me I need to install Flash Player first.
I had to restore the system to get everything working again (I backed up the system just prior to testing CRC).
Registries are scary things to be playing with.
CRC needs some additional development before it is truly safe to use.


same problem here. vista prem 32 bit sp1. all updates.
cfp3, avast 4.8
i just used the backup function and everything was back to normal. idk which keys caused it though.
Windows 7 Ultimate 64-bit
CIS 5.12.256249.2599
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Offline fazio93

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Re: COMODO Registry Cleaner 1.0.12.16 Bug Reports
« Reply #28 on: September 21, 2008, 09:02:16 AM »
vista home prem 32 bit sp1 all updates
CRC flags

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Search\Gather\Windows\SystemIndex 

if this is deleted event viewer logs that windows search service cannot be started and that its related to a registry key.
Windows 7 Ultimate 64-bit
CIS 5.12.256249.2599
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Offline larlyles

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Re: COMODO Registry Cleaner 1.0.12.16 Bug Reports
« Reply #29 on: September 21, 2008, 03:55:53 PM »
 :THNK
Three registry keys that I had to add to the Ignore List to get PerfectDisk 2008 to start successfully on a Vista Business laptop set up with 2 users:
HKEY_CLASSES_ROOT\CLSID\{074B3725-484C-4079-8AA1-3DB78103DF6A}\TypeLib
HKEY_CLASSES_ROOT\CLSID\{370E8519-2AFC-4E48-AA1A-43D8F4D0B8C9}\InprocServer32
HKEY_CLASSES_ROOT\CLSID\{D9A9A17F-76D9-43A1-A90E-D1C0BF6ECF75}\TypeLib
If I did not add these keys to the Ignore List, PerfectDisk 2008 would not start and a popup message would state something to the efffect that PerfectDisk 2008 was not set up for this user.

One registry key that I had to add to the Ignore List to get a HP psc1310 printer that was installed to work properly.
HKEY_LOCAL-MACHINE\Software\Hewlett-Packard\DigitalImaging\CtxMgr\Strings
If I did not add this key to the Ignore List, a Windows Installer would repeatedly, but unsuccessfully, try to install an application named TrayApp.

 

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