Cloud scanner can't remove malware...

[Guest]

[AyeAyeCaptain]

There should be a way to handle threats detected by Cloud AV. And it can be handled in various ways like providing quarantine, blocking processes, etc.

Thanxx
Naren

Thanks for clearing that up, to be honest I did not engage the old brain too much hence the auto-response... haha.

Although this does not directly effect me, this should be rectified and a solution provided as I may have use in the future, and of course it's not just about me... loads of other uses need this for the obvious reasons...

  Totally agree with you there Naren.

[loveboy_lion]

A quarantine option in Defence+ would be nice 
but then there would be two quarantine 
one in the antivirus and the other in defence+ which would be confusing 
blocking and unloading the threats from memory would be more than enough 
if defence+ could do that 

Any suggestion guys ?   

[Siketa]

For "install firewall only"

1.
Please replace the buttom, "clean", with this one.

terminate process

2.
If the user enables auto mode, then the cloud scanner terminates the processes of threats automatically.

+1  

Only "Terminate" or "Block" would be enough...

[a256886572008]

Please move it to here. 

[atomas31]

A quarantine option in Defence+ would be nice 
but then there would be two quarantine 
one in the antivirus and the other in defence+ which would be confusing 
blocking and unloading the threats from memory would be more than enough 
if defence+ could do that 

Any suggestion guys ?   

Well, there can be only 1 quarantine use by both D+ (AV cloud) and the AV. Also that way, what ever package (CIS, Firewall, etc.) you install you will have a quarantine...

[Siketa]

Yeah, I guess a256886572008 had that in mind with his last post....

[loveboy_lion]

Please move it to here. 

Good idea  a common quarantine would be perfect  now the problem is when and how will it get implemented ? 

[pykko]

Hi,

I made some test with malware and using Comodo firewall (with D+ and sanboxe) and when I download a malware on my desktop, try to open it comodo indicate to me that it has sandboxe what I was trying to open and I receive an alert from the cloud that it is a Trojan. So when I click on clean, it didn't work and I received another message about getting in contact with live support... To delete the file (easylly) I have to go on D+, untrusted files and delete the file!

Is this normal that the cloud alert can't clean the files it found has malware? I joint the alert I received...

The same happens when you install CIS with Antivirus.
The malware can't be deleted or quarantined. So, why is the "clean" button there for Cloud detections?

I hope they'll implement something to delete or quarantine the offending file found by the cloud analysis of the Defence+.

[atomas31]

Can someone from Comodo tell us if this issue will be resolved and if so, when?


Thanks,

[Slava Garelin]

Can someone from Comodo tell us if this issue will be resolved and if so, when?


Thanks,

Hi Atomas31, thanx for heads up PM.
Well we know this problem and are working on it, to make it consistent.
I can't say when it will be solved yet.

[cheater87]

Since the cloud is D+ why not have BLOCK as an option. So it can still be blocked and locked down so it can't do any harm. Then you can look up the file and delete it yourself if you want.

[i4u1]

I suggest cloud scanning option - "synchronously scan in cloud" checkbox to make a true cloud-based antivirus blocking execution unless checked online. And checkbox for those who don't have or have slow internet connection

[Tags:]