Author Topic: Problems with Comodo Cleaning Essentials.  (Read 2818 times)

Offline cis.fan

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Problems with Comodo Cleaning Essentials.
« on: June 27, 2011, 07:22:49 AM »
I have a problem with Comodo Cleaning Essentials. I downloaded the latest version. First, very long to update the virus database, but in the end it worked out. I did a full scan but after a while instead of the interface CCE it did a black screen and the program has been frozen. I had to reboot my computer. Please help because right now the program for me is completely useless. Thank you in advance.  ;)
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Offline kagun

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Re: Problems with Comodo Cleaning Essentials.
« Reply #1 on: June 27, 2011, 07:34:31 AM »
Hai bro!  :)
Care to share:
1: System Specs
2: Windows OS, fully patched to latest updates or not?
3: Background programs and/or security programs/suites
4: What settings did you use for cleaning?
5: Do you suspect you are infected or it was just a "test drive"

Offline cis.fan

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Re: Problems with Comodo Cleaning Essentials.
« Reply #2 on: June 27, 2011, 07:40:46 AM »
Windows Vista full updated, CIS 2011 Complete, and it was just "test drive". No background programs and I have got everything in factory settings.
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Offline kagun

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Re: Problems with Comodo Cleaning Essentials.
« Reply #3 on: June 27, 2011, 07:48:03 AM »
Are GPU drivers up to date, and virtual memory set to unlimited?
I suspect the pc was overloaded with scanning or something like that, black window usually is a sign of that...

Offline cis.fan

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Re: Problems with Comodo Cleaning Essentials.
« Reply #4 on: June 27, 2011, 08:10:43 AM »
I will try a CCE full scan once again. Maybe this time everything will be ok. If not - then I will use CCE no more. Then Comodo Cleaning Essential will be useless crap for me.  :-TD
I hope not.
Thank You for help.
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Offline kagun

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Re: Problems with Comodo Cleaning Essentials.
« Reply #5 on: June 27, 2011, 08:17:52 AM »
If you still have issues, wait for someone to respond here, initiate geekbuddy connection with a Comodo tech or I could try to troubleshoot it with Teamviewer tonight in 4-5 hours....

 

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