Page 4 of COMODO BackUp 3.0 build 96 BUG REPORTS | News / Announcements / Feedback

- Your Operating System (and whether it's 32bit/64bit);
Windows XP Pro SP3

- Other Backup & Security Software Installed;
Macrium Reflect (but it's not running)
CIS 5

- How you produced the problem;
0. Click Backup on the left side.
1. Create a Full "Files and Directories" backup of C: (check the box next to "C:\" in the list), saved to E:\backups, CBU format, medium compression, excluding pagefile.sys and hiberfil.sys, split to DVD-size archive files, defaults for other stuff.
2. Click Restore on the left side.
3. Restore a single file or directory from the resulting archive in E:\backups **to d:\temp** (or seemingly anywhere other than the original location on c:), i.e. de-select everything, then select only one file or directory, then turn off "Restore to default location" and type in d:\temp. Restore in Append files or Clean restore mode--it doesn't matter which.
4. Read the log:
22.11.2010 02:22:03 Opening Backup...
22.11.2010 02:22:03 Initializing Restore Information...
22.11.2010 02:22:03 Restoring full backup
22.11.2010 02:22:03 Reading backup information...
22.11.2010 02:22:05 Checking if restore destination is in use
22.11.2010 02:22:05 Item d:\temp\C:\Drivers is used by other application. Cannot continue the restore process.
22.11.2010 02:22:05 Finalizing Restore Process
22.11.2010 02:22:05 Error Occurred
22.11.2010 02:22:05 Recover process failed with code 64
5. Try to mount the backup instead--get a yellow "An error occurred" message (no other explanations).

- How you tried to resolve the problem;
.Verified the archive files ("Verify Image" button)--everything is ok!

.Made new Full "Files and Directories" backups of c:\ a few times--still can't restore to a different location.

.Tried restoring Differential and Incremental backups of c:\--still can't restore to a different location.

.Tried mounting the backups--It pops up a yellow "An error occurred" message at the top.

.Tried renaming a single directory on c: (c:\Drivers) and then restoring c:\Drivers to the Default location (the field for the restore path is greyed out and empty)--That restores okay! But what I *really* want to do is restore to a different disk, so it's still a problem....

.Tried backing up a single directory (c:\Drivers) by unchecking everything and then clicking only that directory--That restores okay to d:\temp! I can also mount the backup okay!

*** If you look closely at the log message above, CBU is trying to access "d:\temp\C:\Drivers" when I tell it to restore the C:\Drivers directory to d:\temp. "C:" is not a legal Windows directory name. CBU should strip out the "C:" when it restores to a different path. This is a problem for backups where "C:\" is selected in the Backup GUI, but not for backups where only "c:\Drivers" is actually selected.

- Screen-shots with the error (if any);
see log above

- Post Memory Dumps on crash if you encounter any;
- file system (FAT32/NTFS/...)
NTFS

- All log files;
see log above

- does Diagnose says the application is installed correctly? ("Diagnose report.txt" in installation folder)
ok

- User Account Control On/Off ?
using admin login

- Any other Additional Information;
Thanks for the interesting program! If it worked properly (restores as expected and mounts images as expected) it would be the best free backup software I've seen.