COMODO BackUp 3.0 BUG REPORTS

[Guest]

[Emanuel Sescu]

Download location was updated to build 130 which fixes crash that occurs when opening CBU.exe.
http://download.comodo.com/cbu/download/setups/CB_3.0.171317.130_xp_vista_server2003_server2008_win7.exe

[Nihila]

Hi.
Windows 7 64 bit, UAC on, Windows Firewall and ESET NOD 4.
1) Made script (attached), runned from cmd (admin and not, no difference), CBU reported error:

02.12.2010 16:04:28 Error Occurred
02.12.2010 16:04:29 Email notification sent successfully!
02.12.2010 16:04:29 Backup process failed with code 92

I think this is first bug, CBU can't find and didn't show mapped drivers while you did'n browse them all (default backup location, browse, for example).

2) After close - BCU only crashing when trying to open:
Faulting application name: CBU.exe, version: 1.0.0.1, time stamp: 0x4cee738d
Faulting module name: CBU.exe, version: 1.0.0.1, time stamp: 0x4cee738d
Exception code: 0xc0000005
Fault offset: 0x00000000003db4a0
Faulting process id: 0x9d4

 - need to delete history reg key :

[HKEY_LOCAL_MACHINE\SOFTWARE\ComodoGroup\ComodoBackup\History]
"47c4aeadfc9b0488d8f92d79af70b2e8"=hex:68,00,00,00,01,00,00,00,07,00,00,00,03,\
  00,00,00,00,00,00,00,b0,e5,f2,02,00,00,00,00,30,00,00,00,00,00,00,00,a0,00,\
  ea,02,00,00,00,00,52,00,00,00,00,00,00,00,e0,90,f3,02,00,00,00,00,80,ff,e9,\
  02,00,00,00,00,da,07,0c,00,04,00,02,00,10,00,04,00,1c,00,1b,03,00,00,00,00,\
  5c,00,00,00,01,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,24,00,00,00,54,\
  00,65,00,73,00,74,00,69,00,6e,00,69,00,73,00,20,00,62,00,61,00,63,00,6b,00,\
  75,00,70,00,61,00,73,00,00,00,52,00,00,00,5c,00,5c,00,53,00,52,00,56,00,2d,\
  00,37,00,5c,00,6b,00,6f,00,70,00,69,00,6a,00,6f,00,73,00,5c,00,73,00,61,00,\
  6d,00,62,00,61,00,5c,00,74,00,65,00,73,00,74,00,5f,00,32,00,30,00,31,00,30,\
  00,5f,00,31,00,32,00,5f,00,30,00,32,00,2e,00,63,00,62,00,75,00,50,00,00,00,\
  46,00,3a,00,5c,00,69,00,6e,00,73,00,74,00,61,00,6c,00,6c,00,5c,00,54,00,6f,\
  00,6f,00,6c,00,73,00,5c,00,42,00,61,00,63,00,6b,00,75,00,70,00,5c,00,43,00,\
  6f,00,6d,00,6f,00,64,00,6f,00,5c,00,74,00,65,00,73,00,74,00,2e,00,6c,00,6f,\
  00,67,00,00,00,30,00,00,00,22,00,22,00,4e,00,3a,00,5c,00,6c,00,69,00,6e,00,\
  61,00,73,00,5c,00,70,00,61,00,72,00,65,00,69,00,67,00,69,00,6e,00,65,00,73,\
  00,22,00,22,00,00,00
3) Can't plan incremental backup, 'choose existing backup', because i'm only planing to make backup on full backup, which is not existing too yet.
4) User guide pdf p.171 script example ".../scheduleSettings 19:00 /runmode 1”"   GuiRunMode 1?

  Backup, Step 1, "Files and Directories" - where the names of Drives (Local Disk C:)? 21st century ...

Best regards, Nihila

[Emanuel Sescu]

Hi.
Windows 7 64 bit, UAC on, Windows Firewall and ESET NOD 4.
1) Made script (attached), runned from cmd (admin and not, no difference), CBU reported error:

02.12.2010 16:04:28 Error Occurred
02.12.2010 16:04:29 Email notification sent successfully!
02.12.2010 16:04:29 Backup process failed with code 92

I think this is first bug, CBU can't find and didn't show mapped drivers while you did'n browse them all (default backup location, browse, for example).

2) After close - BCU only crashing when trying to open:
Faulting application name: CBU.exe, version: 1.0.0.1, time stamp: 0x4cee738d
Faulting module name: CBU.exe, version: 1.0.0.1, time stamp: 0x4cee738d
Exception code: 0xc0000005
Fault offset: 0x00000000003db4a0
Faulting process id: 0x9d4

 - need to delete history reg key :

[HKEY_LOCAL_MACHINE\SOFTWARE\ComodoGroup\ComodoBackup\History]
"47c4aeadfc9b0488d8f92d79af70b2e8"=hex:68,00,00,00,01,00,00,00,07,00,00,00,03,\
  00,00,00,00,00,00,00,b0,e5,f2,02,00,00,00,00,30,00,00,00,00,00,00,00,a0,00,\
  ea,02,00,00,00,00,52,00,00,00,00,00,00,00,e0,90,f3,02,00,00,00,00,80,ff,e9,\
  02,00,00,00,00,da,07,0c,00,04,00,02,00,10,00,04,00,1c,00,1b,03,00,00,00,00,\
  5c,00,00,00,01,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,24,00,00,00,54,\
  00,65,00,73,00,74,00,69,00,6e,00,69,00,73,00,20,00,62,00,61,00,63,00,6b,00,\
  75,00,70,00,61,00,73,00,00,00,52,00,00,00,5c,00,5c,00,53,00,52,00,56,00,2d,\
  00,37,00,5c,00,6b,00,6f,00,70,00,69,00,6a,00,6f,00,73,00,5c,00,73,00,61,00,\
  6d,00,62,00,61,00,5c,00,74,00,65,00,73,00,74,00,5f,00,32,00,30,00,31,00,30,\
  00,5f,00,31,00,32,00,5f,00,30,00,32,00,2e,00,63,00,62,00,75,00,50,00,00,00,\
  46,00,3a,00,5c,00,69,00,6e,00,73,00,74,00,61,00,6c,00,6c,00,5c,00,54,00,6f,\
  00,6f,00,6c,00,73,00,5c,00,42,00,61,00,63,00,6b,00,75,00,70,00,5c,00,43,00,\
  6f,00,6d,00,6f,00,64,00,6f,00,5c,00,74,00,65,00,73,00,74,00,2e,00,6c,00,6f,\
  00,67,00,00,00,30,00,00,00,22,00,22,00,4e,00,3a,00,5c,00,6c,00,69,00,6e,00,\
  61,00,73,00,5c,00,70,00,61,00,72,00,65,00,69,00,67,00,69,00,6e,00,65,00,73,\
  00,22,00,22,00,00,00
3) Can't plan incremental backup, 'choose existing backup', because i'm only planing to make backup on full backup, which is not existing too yet.
4) User guide pdf p.171 script example ".../scheduleSettings 19:00 /runmode 1”"   GuiRunMode 1?

  Backup, Step 1, "Files and Directories" - where the names of Drives (Local Disk C:)? 21st century ...

Best regards, Nihila

Hi

1) Please run cmd.exe as administrator, then remap network drives. This will fix the error.
2) This issue has already been fixed. Please update to 3.0 build 130: http://download.comodo.com/cbu/download/setups/CB_3.0.171317.130_xp_vista_server2003_server2008_win7.exe
3) An incremental backup plan will create a full backup if a backup base doesn't exist, otherwise backup created will be incremental. The same for differential.
4) The numbers and their meaning are explained here: http://help.comodo.com/topic-9-1-143-761-running-a-backup-task-from-the-command-line-interface.html

Thanks

[Nihila]

Hello.
Bug with crash was fixed while i was submitting bug, thx

"1) Please run cmd.exe as administrator, then remap network drives. This will fix the error." They all are mapped for windows explorer, for ultraedit, for all other programs, so this is why i submited this like a bug.
BTW, here may be nice one backup feature - select what, map, backup, unmap, shedule.
"4) The numbers and their meaning are explained here: http://help.comodo.com/topic-9-1-143-761-running-a-backup-task-from-the-command-line-interface.html" In this web page i see the same error. This is not about number, this is about swith. Or /runmode 1 = /guiRunMode 1 ?

Best regards, Nihila

[Emanuel Sescu]

"1) Please run cmd.exe as administrator, then remap network drives. This will fix the error." They all are mapped for windows explorer, for ultraedit, for all other programs, so this is why i submited this like a bug.

If you run other programs as administrator you will not be able to see the mapped network drives. You can try this with total commander for example. This is why I said to remap. CB requires administrator privileges when available.

BTW, here may be nice one backup feature - select what, map, backup, unmap, shedule.

You can use Tasks to run before / after backup in backup step 5 for this.

"4) The numbers and their meaning are explained here: http://help.comodo.com/topic-9-1-143-761-running-a-backup-task-from-the-command-line-interface.html" In this web page i see the same error. This is

This issue will be fixed.

Thanks

[Emanuel Sescu]

Same issue with UAC disabled.  Attached is a screenshot of the error.  A successful backup results in no email sent.

Hi

Please try to set some dummy values for username and password fields.
For example username "NONE" password "NONE"

Thanks

[Nihila]

Hi again I hope i'm not very annoying.

Sheduled job and exported script working different ways (or not working at all).


create new shedule and export script:
Step 1: Backup/New Backup/Incremental - Make new backup

) An incremental backup plan will create a full backup if a backup base doesn't exist, otherwise backup created will be incremental. The same for differential.

All other steps like usual, from where, to where ...
Step 5: export to script "test.cbs" (attached), schedule a backup, frequency - manual, save schedule.
Still Step 5 - Backup now, working.

Close CBU

Run script - "C:\Program Files\COMODO\COMODO BackUp\cbu.exe" /script "path_to/test.cbs" - not working, because script has empty   /parent_backup_path "" parameter. Lets make this like /destinationpath "path_to\tmp_inc_files.cbu", rerun script - it working now.

Delete backup file path_to\tmp_inc_files.cbu, rerun script - it not working. Clear parrent backup path to exported version - script not working, not creating Full backup, as suggested.

Strange is, that you may run CBU, go to manage, select sheduled job we made early (and exported script) - it works. Backup is - makes incremental, backup deleted - makes full.

  in script found parameter "destinationtypediskfile", and thought this is bug too, because didn't find this one in manual

P.S. Above sheduled job not executing, when using /runbackup <backupID> from console, but working from CBU

Scheduled backup jobs can be immediately run from the command line interface by using the /runbackup
command followed by the ID number of the target job.

Best regards, Nihila

[Delabole]

+1 at least with regard to the format message

I rarely mount images but thought I'd take build 129 for a test ride.  Also my 1st full back-up was corrupted.  Might be just coincidence, but I made another and verified (=OK) before trying to mount again.

Apology for incorrectly reporting problem with mounting images:  my BU images include Track0 & MBR and I had not selected to mount the backed-up partition via the drop-down menu button.  Guess I should have read that bit of the manual!

[Valentin N]

here is a bug report and a link to a pic http://users.telenet.be/sequencial_grooves/problem.jpg

here is the orginal topic: http://forums.comodo.com/help-cb/cbvdbussys-is-not-working-properly-t66018.0.html;new#new

Regards,
            Valentin

[jguerdat]

Please try to set some dummy values for username and password fields.
For example username "NONE" password "NONE"

No joy.  Also had a failure to execute a scheduled diff backup this morning.  The first one last weekend worked fine and created a new CBU file.  The attempt to create a diff backup based on that one is shown in the attached screenshot.

EDIT: Email still failing as noted in the screenshot.

[Tudor Postolache]

No joy.  Also had a failure to execute a scheduled diff backup this morning.  The first one last weekend worked fine and created a new CBU file.  The attempt to create a diff backup based on that one is shown in the attached screenshot.

EDIT: Email still failing as noted in the screenshot.

Hello,

Thank you for reporting the problem. It will be fixed in the next release. If you want you can manually perform a differential backup by selecting the "choose existing backup" option from backup step 1.

Sorry for the inconvenience.

[Maciek]

My CB 130 doesn't work properly at windows 7 32 professional. It doesn't open in main window. After reinstallation it generated diagnostic text:

19.12.2010 21:34:43 Comodo BackUp 3.0.171317.130
19.12.2010 21:34:43 Checking if restart is needed...
19.12.2010 21:34:43 No restart needed... OK!
19.12.2010 21:34:43 Verifying your windows version...
19.12.2010 21:34:43 32bit...
19.12.2010 21:34:43 Windows XP
19.12.2010 21:34:43 Windows version check OK!
19.12.2010 21:34:43 Current user has administrator privileges!

19.12.2010 21:34:43 Checking if Synchronization service is running...
19.12.2010 21:34:43 Synchronization service is running!
19.12.2010 21:34:43 Online Storage service is running!
19.12.2010 21:34:43 Checking CBU.exe integrity...
19.12.2010 21:34:43 CBU.exe is ok!
19.12.2010 21:34:43 Checking CSE.exe integrity...
19.12.2010 21:34:43 CSE.exe is ok!
19.12.2010 21:34:43 Checking vss_xp.dll integrity...
19.12.2010 21:34:43 vss_xp.dll is ok!
19.12.2010 21:34:43 Checking vss_vista.dll integrity...
19.12.2010 21:34:43 vss_vista.dll is ok!
19.12.2010 21:34:43 Checking vss_s2003.dll integrity...
19.12.2010 21:34:44 vss_s2003.dll is ok!
19.12.2010 21:34:44 Checking SynchronizationService.exe integrity...
19.12.2010 21:34:44 SynchronizationService.exe is ok!
19.12.2010 21:34:44 Checking COSService.exe integrity...
19.12.2010 21:34:44 COSService.exe is ok!
19.12.2010 21:34:44 Checking ShellExtension.dll integrity...
19.12.2010 21:34:44 ShellExtension.dll is ok!
19.12.2010 21:34:44 Checking cbufs.sys integrity...
19.12.2010 21:34:44 cbufs.sys IS DAMAGED!
19.12.2010 21:34:44 Checking BDisk.sys integrity...
19.12.2010 21:34:44 BDisk.sys IS DAMAGED!
19.12.2010 21:34:44 Checking CBReparse.sys integrity...
19.12.2010 21:34:44 CBReparse.sys IS DAMAGED!
19.12.2010 21:34:44 Checking cbvd.sys integrity...
19.12.2010 21:34:44 cbvd.sys IS DAMAGED!
19.12.2010 21:34:44 Checking cbvdbus.sys integrity...
19.12.2010 21:34:44 cbvdbus.sys IS DAMAGED!
19.12.2010 21:34:44 Checking cbunat.exe integrity...
19.12.2010 21:34:44 cbunat.exe IS DAMAGED!
19.12.2010 21:34:44 Checking if BDisk.sys is working properly...
19.12.2010 21:34:44 BDisk.sys is working properly!
19.12.2010 21:34:44 Checking if cbufs.sys is working properly...
19.12.2010 21:34:44 cbufs.sys is working properly!
19.12.2010 21:34:44 Checking if CBReparse.sys is working properly...
19.12.2010 21:34:44 CBReparse.sys is working properly!
19.12.2010 21:34:44 Checking if cbvd.sys is working properly...
19.12.2010 21:34:44 cbvd.sys is working properly!
19.12.2010 21:34:44 Checking if cbvdbus.sys is working properly...
19.12.2010 21:34:44 cbvdbus.sys is working properly!
19.12.2010 21:34:44 Checking windows task scheduler functionality...
19.12.2010 21:34:45 Windows task scheduler is working OK!
19.12.2010 21:34:45 Diagnostics detected some errors (see uppercase errors)!

[Emanuel Sescu]

My CB 130 doesn't work properly at windows 7 32 professional. It doesn't open in main window. After reinstallation it generated diagnostic text:

19.12.2010 21:34:43 Comodo BackUp 3.0.171317.130
19.12.2010 21:34:43 Checking if restart is needed...
19.12.2010 21:34:43 No restart needed... OK!
19.12.2010 21:34:43 Verifying your windows version...
19.12.2010 21:34:43 32bit...
19.12.2010 21:34:43 Windows XP
[...]

Looks like CB thinks you have Windows XP. This is the reason for diagnostics error.
Please go to regedit, open registrykey HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion and let me know what is the value for "ProductName".

Thanks

[Maciek]

XP heh on second computer! I have Windows 7, Emanuel, I know exactly what I'm writing
Here is my control panel's jpg:
The problem is with CB not my system sorry

[Emanuel Sescu]

XP heh on second computer! I have Windows 7, Emanuel, I know exactly what I'm writing
Here is my control panel's jpg:
The problem is with CB not my system sorry

I know you have Windows 7 that is why I requested you to look into HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion with regedit and let me know what is the value for "ProductName".

Thanks

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