COMODO BackUp 3.0 BUG REPORTS

[Guest]

[Maciek]

I know you have Windows 7 that is why I requested you to look into HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion with regedit and let me know what is the value for "ProductName".

Thanks

Ok
Windows 7 Professional

[Emanuel Sescu]

Ok
Windows 7 Professional

Do you have any other security programs installed that might trick CB into thinking that is running under Windows XP? Maybe firewalls or programs that use sandbox method ?

Thanks

[Maciek]

Do you have any other security programs installed that might trick CB into thinking that is running under Windows XP? Maybe firewalls or programs that use sandbox method ?

Hello:
Only Kaspersky Internet Security 2011 11.0.2.556
Regards:
Maciek

There's a screenshot from my comodo CB:

it can't open in normal window mode. Opens only at full screen mode and with announcer that "problem with comodo were detected"

[sandokanfirst]

The attempt to backup my user profile under Windows XP resulted in a fraction of the files selected being backed up by Comodo Backup (but all the directories) and, on restore, being backed up to a different directory structure! Since I've tried to edit the original backup, Comodo Backup continually crashes (after pressing next at the 'select source directory' step).

So, these are actually two serious problems.
Firstly. the script, 'script-bak-sandokanfirst.cbs' I generated for this backup does not contain what I would expect: if I select ''C:\Documents and Settings\sandokanfirst' and then deselect some subdirectories, I would expect only a list of deselected entries. Instead CBU gives me a list of ALL the directories. On a restore, these are presented in a flat directory and are mostly empty.
I will attach the .cbs scriptas a .txt file.

Secondly, the crashes. I will attach a debug.cbu file and the '8de7_appcompat.txt' file Microsoft keeps asking me to send them.

I use a fresh installation of COMODO BackUp "3.0.171317.130"

My system data:
Windows XP Home Media Center Edition Versie 2002 Service Pack 3 (Dutch version),
32 bit,
NTFS,
User Account Control: Off

I'm running Comodo CIS, 5.0.163652.1142, Virus Signature Database Version 7171

additional info:
I backup to a NAS
and have installed CBu to the D:\ drive (which hopefully is irrelevant)

Cheers,
Sando

[freixas]

This is not a Comodo Backup bug, it is a bug in a Help page for Comodo Backup.

Go to http://help.comodo.com/topic-9-1-143-765-Running-Backup-and-Restore-Tasks-from-Script-Files.html

Read the bottom of the help message. There is some crucial information missing that is visible only if you look at the HTML code (i.e. an error in the HTML code prevents the text from getting displayed).

Browser is Firefox 3.6.13.

[Emanuel Sescu]

Hello:
Only Kaspersky Internet Security 2011 11.0.2.556
Regards:
Maciek

There's a screenshot from my Comodo CB:

it can't open in normal window mode. Opens only at full screen mode and with announcer that "problem with Comodo were detected"

Hi

Please right click on CBU.exe file in installation folder and choose Properties, choose Compatibility and make sure that all options are unchecked then click "Change Settings for all users" button and make sure all options are unchecked.

Thanks

[Emanuel Sescu]

Hi

So, these are actually two serious problems.
Firstly. the script, 'script-bak-sandokanfirst.cbs' I generated for this backup does not contain what I would expect: if I select ''C:\Documents and Settings\sandokanfirst' and then deselect some subdirectories, I would expect only a list of deselected entries. Instead CBU gives me a list of ALL the directories. On a restore, these are presented in a flat directory and are mostly empty.
I will attach the .cbs scriptas a .txt file.

You should use exclusion filters to exclude some folders.
The folders you see are empty because you used as inclusion filter "*.bak"

Secondly, the crashes. I will attach a debug.cbu file and the '8de7_appcompat.txt' file Microsoft keeps asking me to send them.

The crash issues will be fixed in next release.

Thanks

[sandokanfirst]

Thanks a lot! It all makes sense now. I should have RTFM. Especially the inclusion filter works in a logical fashion, now that I think about it. I'm a bit less happy with the exclusion filter, being used to 'ntbackup' which shipped with Windows XP, where you could just deselect folders you didn't want to include.

I'm sorry to say that for now, I had to uninstall CB because of the continuous crashes, so I'm eagerly awaiting a new release. Keep up the good work, thanks again,
Sando

[lucapsg]

When editing an existing custom profile, there is no icon to change the schedule.

However I must make my compliments.
I've tried different SOHO backup software (Cobian, GFI Home 2009, Uranium, etc ...) and Comodo Backup 3.0 for now seems to be the one with the best balance between functionality and ease of use, although it shows some sins of youth.

Keep it up!

[lucapsg]

Strange behavior for Settings -> Default Destination:
when set to H:\ the proposed path, for example, to backup the My Documents folder is H:\MyDocumentsBackup.cbu

But when it is set to H:\Backup the same path becomes H:\Backup\Backups\MyDocumentsBackup.cbu

Innocent youth 

[Maciek]

Hi

Please right click on CBU.exe file in installation folder and choose Properties, choose Compatibility and make sure that all options are unchecked then click "Change Settings for all users" button and make sure all options are unchecked.

Thanks

Thanks a lot! I don't know what was happened - but Compatibility was at XP mode! 

[Emanuel Sescu]

Strange behavior for Settings -> Default Destination:
when set to H:\ the proposed path, for example, to backup the My Documents folder is H:\MyDocumentsBackup.cbu

But when it is set to H:\Backup the same path becomes H:\Backup\Backups\MyDocumentsBackup.cbu

Innocent youth 

Hi

.cbu file is the default backup format in Comodo Backup.
You can use other backup formats (in advanced mode) such as simple copy, sync, ISO, ZIP.

Thanks

[lucapsg]

Hi

.cbu file is the default backup format in Comodo Backup.
You can use other backup formats (in advanced mode) such as simple copy, sync, ISO, ZIP.

Thanks

I am referring to the fact that choosing a destination folder, rather than a drive letter, the string "\Backups" is added to the proposed backup file name:

Default Destination = H:\
Proposed file backup = H:\MyDocumentsBackup.cbu

Default Destination = H: \ Backup
Proposed file backup = H:\Backup\Backups\MyDocumentsBackup.cbu

[Emanuel Sescu]

Default Destination = H: \ Backup
Proposed file backup = H:\Backup\Backups\MyDocumentsBackup.cbu

Please try
Default Destination = H: \ Backup\
then proposed file backup will be = H:\Backup\MyDocumentsBackup.cbu

The issue will be fixed in next release.
Thanks

[ReapedBrain]

Hello to everyone.

• Operating System: Windows XP SP3 (x86)
• Other Backup & Security Software Installed: NANO Antivirus (v.0.14.0.5)
• How you produced the problem: start "Express system test (express-scan)" or "Main memory" scan by NANO Antivirus
• Post Memory Dumps on crash if you encounter any: see the attachment
• File system: NTFS
• Any other Additional Information:

BSOD appears in one of your drivers (bdisk.sys) when we try to get access to it. To be exact we call

Code:

PFILE_OBJECT FileObject = NULL;
PDEVICE_OBJECT DeviceObject = NULL;
IoGetDeviceObjectPointer(sDeviceFullName, FILE_READ_ATTRIBUTES, &FileObject, &DeviceObject)

where sDeviceFullName - full path to "device", created by bdisk.sys (to specify the name of "device" is not possible).

The case wasn't tested on any another OSs. The problem occurs from v.2.0.108800.9 until the last currently available v.3.0.171317.130 of Comodo Backup. If you need any additional information please contact us here in the thread or via e-mail: support[at]nanoav.ru.

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