COMODO BackUp 2.2.127000.12 BUG REPORTS

[Guest]

[mike142sl]

- Your Operating System (and whether it's 32bit/64bit);
Windows 7 32bit

- Other Backup & Security Software Installed;
None

- How you produced the problem;
Tried so set up a synchronised backup of files and directories in my C drive.
STEP 1: Selected 'documents and settings' ONLY - from the drop down list.
STEP 2: No filters but changed to Synchronized copy under advanced settings. Left at update every 5 minutes - no option for days?
STEP 3: Set destination as 'My Computer' and identified drive E:/ (separate drive)
STEP 4: Left as default
STEP 6: can not change or tick box
STEP 7: displays details of Collecting info, Starting process, processing C:/ documents and settings, backup process complete. - HOWEVER step 7 happens instantly WITHOUT creating the backup.

- How you tried to resolve the problem;
Read the instruction manual but that just repeats the process I have completed above

- Screen-shots with the error (if any);
None

- Post Memory Dumps on crash if you encounter any;
None

- file system (FAT32/NTFS/...)
NTFS

- does Diagnose in Settings tab says the application is installed correctly?
YES

- Any other Additional Information;

[ltpolaris]

I have having difficulty with the command line interface.

I am using Windows 7 32 bit Task Scheduled and the Command Line to schedule my jobs.

I need more control granularity than what the scheduler in the GUI offers.. (I want a log file for example)

I get my job to run successfully, but the application never quits after the job ends.

I am specifying /guiRunMode 5 (and tried all the others), but the application never exits. If I log in with the account that I am scheduling the task as, the GUI is there, and it's wanting me to push the finish button and close the application. it seems as if the /runGuimode parameter is being ignored. I have tried both numbers and strings  /guiRunModeServiceModeRun. No difference.. I have tried most all of teh number choices ( 1- 6 ) with no difference in the GUI behavior.

Here is my command string..

"C:\Program Files\comodo\comodo backup\cbu.exe" /backup_operation /type filesandfolders /source "C:\test" /exclusionFilter "*.tmp|Pagefile.sys|hiberfil.sys|*.dmp" /destinationType 1  /destinationPath "E:\360Comodo\Tuesday\cdrive.cbu" /backupNow /guiRunMode 5 /log "E:\360Comodo\Tuesday\cdrive.log"


Thanks, Jim

[Mineria]

Hi

We found the issue that is causing this problem.
It will be fixed in the next release.
I'm not sure about the next release date, it could be in a few months.
Meanwhile, you can open regedit "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion" open key value named "ProductName" and set it to "Windows Server (R) 2008" while using Comodo BackUp, then change it back to original value as some programs might need this key value.

Thanks

On Windows 7 the key should have the value: Windows 7
Some customized versions got other values, no harm in changing them back to original.

[Emanuel Sescu]

- Your Operating System (and whether it's 32bit/64bit);
Windows 7 32bit

- Other Backup & Security Software Installed;
None

- How you produced the problem;
Tried so set up a synchronised backup of files and directories in my C drive.
STEP 1: Selected 'documents and settings' ONLY - from the drop down list.
STEP 2: No filters but changed to Synchronized copy under advanced settings. Left at update every 5 minutes - no option for days?
STEP 3: Set destination as 'My Computer' and identified drive E:/ (separate drive)
STEP 4: Left as default
STEP 6: can not change or tick box
STEP 7: displays details of Collecting info, Starting process, processing C:/ documents and settings, backup process complete. - HOWEVER step 7 happens instantly WITHOUT creating the backup.

- How you tried to resolve the problem;
Read the instruction manual but that just repeats the process I have completed above

- Screen-shots with the error (if any);
None

- Post Memory Dumps on crash if you encounter any;
None

- file system (FAT32/NTFS/...)
NTFS

- does Diagnose in Settings tab says the application is installed correctly?
YES

- Any other Additional Information;

Hi

Please enable logging to file in Settings TAB and post the content of the log file.
Do you have any costumized paths like "My documents" folder set in other place than default?

Thanks

[Tudor Postolache]

I have having difficulty with the command line interface.

I am using Windows 7 32 bit Task Scheduled and the Command Line to schedule my jobs.

I need more control granularity than what the scheduler in the GUI offers.. (I want a log file for example)

I get my job to run successfully, but the application never quits after the job ends.

I am specifying /guiRunMode 5 (and tried all the others), but the application never exits. If I log in with the account that I am scheduling the task as, the GUI is there, and it's wanting me to push the finish button and close the application. it seems as if the /runGuimode parameter is being ignored. I have tried both numbers and strings  /guiRunModeServiceModeRun. No difference.. I have tried most all of teh number choices ( 1- 6 ) with no difference in the GUI behavior.

Here is my command string..

"C:\Program Files\comodo\comodo backup\cbu.exe" /backup_operation /type filesandfolders /source "C:\test" /exclusionFilter "*.tmp|Pagefile.sys|hiberfil.sys|*.dmp" /destinationType 1  /destinationPath "E:\360Comodo\Tuesday\cdrive.cbu" /backupNow /guiRunMode 5 /log "E:\360Comodo\Tuesday\cdrive.log"


Thanks, Jim

Hello,

The /guiRunMode command is valid for scheduled backups only (see /scheduleTask). If you want to perform a backup operation silently use the /silentrun command.

[mike142sl]

Hi

Please enable logging to file in Settings TAB and post the content of the log file.
Do you have any costumized paths like "My documents" folder set in other place than default?

Thanks

Thank you, I was pointing at the wrong 'Documents' folder.

[swearingencj]

GUI redraw issues with Backup and System Clean which was partially resolved by uninstalling Microsoft Intellipoint 7.0 for a Microsoft Comfort Optical Mouse 3000.

Before uninstalling
When I start up the programs the skin on the comodo window turns white or disappears leaving just the buttons and informational areas visible.  The program is still usable despite the issue.

If I maximize the window the skin will still disappear but will occasionally redraw when I move the mouse over the tabs at the top.

I have tested with multiple video display settings as well as removing, re-downloading and reinstalling the software.  Sometimes the mouse will freeze, even after the uninstall of Intellipoint.  If I hit the Windows button a few time it unfreezes.

I'd like to be able to use the Intellipoint software without stability issues.

I have XP SP3 32 bit
AVG Free
Problem produced by just running the software and before executing any operations
Data and Back up location are NTFS
Diagnose says it is installed correctly

[ss1ctm]

From the other thread:

https://forums.comodo.com/comodo-backup-cb/comodo-backup-2212700012-released-t49611.15.html

Hi

Can you reproduce this?
If you can, please give us more details so we can investigate.

Thanks

The Synchronized Copy didn't do a sync run today of the backup of my Documents folder, although it does a sync run at 5 minute intervals in a test I just did of a synchronized copy of the COMODO INTERNET SECURITY folder by creating an empty New Folder named 'New Folder' in the CIS folder and sync run worked.

I did another test of Synchronized Copy of the Documents folder but again the job failed to run at 5 minute invervals, even though I added a file and deleted another file from the Documents folder but this was not reflected in the backup folder.

My Documents folder is located on a separate partition on my hard drive which contains the Windows 7 operating system on the other partition. The Backup folder is on another hard drive.

The SynchronizationService.exe is running in the Processes and Services tabs in Windows 7 Task Manager.


-Your Operating System (and whether it's 32bit/64bit); WINDOWS 7 HOME PREMIUM 64 BIT
- Other Backup & Security Software Installed; COMODO INTERNET SECURITY
- How you produced the problem; SYNCHRONIZED COPY
- How you tried to resolve the problem;
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- file system (FAT32/NTFS/...) NTFS
- All log files; THIS LISTS ALL THE NAMES OF THE FOLDERS AND FILES IN MY DOCUMENTS FOLDER
- does Diagnose in Settings tab says the application is installed correctly? YES
- Any other Additional Information;
 

[ss1ctm]

From the other thread:

https://forums.comodo.com/comodo-backup-cb/comodo-backup-2212700012-released-t49611.15.html



The Synchronized Copy didn't do a sync run today of the backup of my Documents folder, although it does a sync run at 5 minute intervals in a test I just did of a synchronized copy of the COMODO INTERNET SECURITY folder by creating an empty New Folder named 'New Folder' in the CIS folder and sync run worked.

I did another test of Synchronized Copy of the Documents folder but again the job failed to run at 5 minute invervals, even though I added a file and deleted another file from the Documents folder but this was not reflected in the backup folder.

My Documents folder is located on a separate partition on my hard drive which contains the Windows 7 operating system on the other partition. The Backup folder is on another hard drive.

The SynchronizationService.exe is running in the Processes and Services tabs in Windows 7 Task Manager.


-Your Operating System (and whether it's 32bit/64bit); WINDOWS 7 HOME PREMIUM 64 BIT
- Other Backup & Security Software Installed; COMODO INTERNET SECURITY
- How you produced the problem; SYNCHRONIZED COPY
- How you tried to resolve the problem;
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- file system (FAT32/NTFS/...) NTFS
- All log files; THIS LISTS ALL THE NAMES OF THE FOLDERS AND FILES IN MY DOCUMENTS FOLDER
- does Diagnose in Settings tab says the application is installed correctly? YES
- Any other Additional Information;
 

A couple of days ago I uninstalled Comodo Backup, restarted my computer and then re-installed it and the Synchronized Copy of the Documents folder worked, but the next day the Synchronized Copy of the Documents folder stopped working, although the test of a Synchronized Copy of the CIS folder worked.

I've now uninstalled Comodo Backup again, restarted my computer, re-installed Comodo Backup and the Synchronized Copy of my Documents folder works again.

[Emanuel Sescu]

A couple of days ago I uninstalled Comodo Backup, restarted my computer and then re-installed it and the Synchronized Copy of the Documents folder worked, but the next day the Synchronized Copy of the Documents folder stopped working, although the test of a Synchronized Copy of the CIS folder worked.

I've now uninstalled Comodo Backup again, restarted my computer, re-installed Comodo Backup and the Synchronized Copy of my Documents folder works again.

Thank you.
We will investigate this.

[ss1ctm]

Thank you.
We will investigate this.

Many thanks.

I did a further test with a Synchronized Copy of the Documents folder and after about 8 hours it stopped doing a sync run again. This time instead of uninstalling and reinstalling Comodo Backup, I deleted the Backup folder and also deleted the synchronization job in "Schedule" tab and then created a new Synchronized Copy backup of the Documents folder and the sync run started to work again.

[fishfan]

Hi, I have a problem with the synchronized backup. It does not seem to work very well, although this definitely is better than it not working at all as in the previous version. For example, it does not delete files on the synchronized copy which have been deleted on the master copy. This may be because I'm using it to monitor a quite a number of files. I don't know how I can produce any evidence of this, if you need screenshots or log files, I'll be glad to help upload them.

- Your Operating System (and whether it's 32bit/64bit);
Win 7 64 bit
- Other Backup & Security Software Installed;
CIS/Avast AV
- How you produced the problem;
Using synchronized backup, I deleted files on the master copy. Some changes were reflected on the synchronized copy, some were not.
- How you tried to resolve the problem;
Tried to view log file, but there was little information there.
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- file system (FAT32/NTFS/...)
NTFS
- All log files;
- does Diagnose in Settings tab says the application is installed correctly?
Yes
- Any other Additional Information;

[zaelu]

- Your Operating System (and whether it's 32bit/64bit);
Windows XP SP3 32bit

- Other Backup & Security Software Installed;
None

- How you produced the problem;

Using Windows' remote desktop connection I can see the window of  Comodo backup but, using another remote software (tightVNC or UltraVNC*) the window is not visible.

- How you tried to resolve the problem;

UltraVNC actually works and shows the Comodo Backup window but only if it is installed with all the drivers... however the drivers cannot be installed via Remote Desktop Connection, only being physically at the remote location and doing it from the actual PC interface. This is not doable all the time for obvious reasons. Also using Remote desktop connection is not possible in all cases.

- Screen-shots with the error (if any);



- Post Memory Dumps on crash if you encounter any;
None

- file system (FAT32/NTFS/...)
NTFS

- does Diagnose in Settings tab says the application is installed correctly?
YES

- Any other Additional Information:

I believe is something related with the transparency of the window and how is rendered on the screen. Could it be done so during setup or by editing some ini to be able to switch to a standard non skinned window?


Thank you,
zaelu

[Ionut Holbia]

A couple of days ago I uninstalled Comodo Backup, restarted my computer and then re-installed it and the Synchronized Copy of the Documents folder worked, but the next day the Synchronized Copy of the Documents folder stopped working, although the test of a Synchronized Copy of the CIS folder worked.

I've now uninstalled Comodo Backup again, restarted my computer, re-installed Comodo Backup and the Synchronized Copy of my Documents folder works again.

Hello !

When the synchronization doesn't work please run the diagnose/repair option. Please post the result.

Thank you for your post!

[Emanuel Sescu]

Using Windows' remote desktop connection I can see the window of  Comodo backup but, using another remote software (tightVNC or UltraVNC*) the window is not visible.

Hi

Maybe there are some advanced options that should be enabled, like special effects, transparency, ...
Do similar programs have this problem too,  like CSC (Comodo System Cleaner)?

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