Author Topic: COMODO BackUp 2.2.127000.12 BUG REPORTS  (Read 51836 times)

kssy

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Re: COMODO BackUp 2.2.127000.12 BUG REPORTS
« Reply #30 on: February 01, 2010, 07:38:55 AM »
From the other thread:

https://forums.comodo.com/comodo-backup-cb/comodo-backup-2212700012-released-t49611.15.html



The Synchronized Copy didn't do a sync run today of the backup of my Documents folder, although it does a sync run at 5 minute intervals in a test I just did of a synchronized copy of the COMODO INTERNET SECURITY folder by creating an empty New Folder named 'New Folder' in the CIS folder and sync run worked.

I did another test of Synchronized Copy of the Documents folder but again the job failed to run at 5 minute invervals, even though I added a file and deleted another file from the Documents folder but this was not reflected in the backup folder.

My Documents folder is located on a separate partition on my hard drive which contains the Windows 7 operating system on the other partition. The Backup folder is on another hard drive.

The SynchronizationService.exe is running in the Processes and Services tabs in Windows 7 Task Manager.


-Your Operating System (and whether it's 32bit/64bit); WINDOWS 7 HOME PREMIUM 64 BIT
- Other Backup & Security Software Installed; COMODO INTERNET SECURITY
- How you produced the problem; SYNCHRONIZED COPY
- How you tried to resolve the problem;
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- file system (FAT32/NTFS/...) NTFS
- All log files; THIS LISTS ALL THE NAMES OF THE FOLDERS AND FILES IN MY DOCUMENTS FOLDER
- does Diagnose in Settings tab says the application is installed correctly? YES
- Any other Additional Information;
 

Hello,

Please tell us the time set for your synchronized backup (your original backup, not the tests). You said that for the second test of your Documents folder, the synchronized backup failed, although for the first test it did the the job. Have you restarted your computer after you created the second test synchronized backup?

Thank you.

Offline ss1ctm

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Re: COMODO BackUp 2.2.127000.12 BUG REPORTS
« Reply #31 on: February 01, 2010, 10:31:42 AM »
Hello,

Please tell us the time set for your synchronized backup (your original backup, not the tests). You said that for the second test of your Documents folder, the synchronized backup failed, although for the first test it did the the job. Have you restarted your computer after you created the second test synchronized backup?

Thank you.

Hi,

The following was some days ago so I'm working from memory, and I've done many tests by now:

In the first synchronized backup of the Documents folder the time interval for the sync run was 5 minutes and once I saw that the synchronized copy worked, I deleted it (editing the synchronization job is not possible) and created a new synchronized backup of the Documents folder with the time set being 1440 minutes (i.e. once every 24 hours). The computer would be shut down and turned off at night. This Synchronized Backup at intervals of 1440 minutes did not work the next day (i.e. after 24 hours it was created).

In another test the synchronization backup failed but I'm sorry I can't remember now how many hours after the previous success it stopped doing the sync run.

I uninstalled Comodo Backup, restarted my computer, and re-installed Comodo Backup and did a test of the synchronized backup of the Documents folder with the time interval being 5 minutes and the sync run would work, but it would stop doing the sync run after about 8 hours, and the computer was not shut down (turned off) during this test.

Instead of uninstalling Comodo Backup and re-installing it, I now only need to delete the Backup folder and also delete the synchronization job in "Schedule" tab and then create a new Synchronized Copy backup of the Documents folder and the sync run begins to work again, but then stops working after about 8 hours.

I've now started a new test of a synchronized copy of the Documents folder at 5 minute intervals and it is working by successfully doing the sync run every 5 minutes. I'll let you know how this latest test develops.

Thank you for your help.


EDIT: Although the synchronization copy is working for now in the current test, I'll just add that in the "Schedule" tab the "Last Run" always shows "Not available", but "Last Run Status" shows "Success".



« Last Edit: February 01, 2010, 11:25:46 AM by ss1ctm »

Offline ss1ctm

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Re: COMODO BackUp 2.2.127000.12 BUG REPORTS
« Reply #32 on: February 01, 2010, 08:10:50 PM »
I've now started a new test of a synchronized copy of the Documents folder at 5 minute intervals and it is working by successfully doing the sync run every 5 minutes. I'll let you know how this latest test develops.


This latest test stopped doing the sync run after about 9 hours. I added a new file to the Documents folder which did not appear in the synchronized backup folder. I restarted my computer and the synchronized copy started to work again as I added a second new file to my Documents folder and this appeared in the synchronized backup folder. However, the first new file I added to the Documents folder after synchronized copy stopped working has still not appeared in the backup folder even after I restarted my computer and the sync run started working again.
« Last Edit: February 01, 2010, 08:13:57 PM by ss1ctm »

Offline ss1ctm

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Re: COMODO BackUp 2.2.127000.12 BUG REPORTS
« Reply #33 on: February 06, 2010, 04:05:31 PM »
For a few days the Synchronized Copy was working well with the job running at 5 minute intervals. I deleted it and created a new Synchronized Copy job to sync run every 1440 minutes, i.e. once every 24 hours. 25 hours later it still has not done a sync run. I restarted my Windows 7 64 bit computer but it still hasn't done the sync run.

Offline ss1ctm

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Re: COMODO BackUp 2.2.127000.12 BUG REPORTS
« Reply #34 on: February 07, 2010, 08:42:38 AM »
For a few days the Synchronized Copy was working well with the job running at 5 minute intervals. I deleted it and created a new Synchronized Copy job to sync run every 1440 minutes, i.e. once every 24 hours. 25 hours later it still has not done a sync run. I restarted my Windows 7 64 bit computer but it still hasn't done the sync run.


The Synchronized Copy finally ran after 28 hours (instead of 24 hours) and copied some files but there was at least one file it didn't copy to the backup folder.


Offline 753951

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Re: COMODO BackUp 2.2.127000.12 BUG REPORTS
« Reply #35 on: February 08, 2010, 10:40:37 AM »
Installing Comodo BackUp 2.2.127000.12 is causing serious performance problems while traversing files and directories. I believe it's caused by device driver (.sys - name escapes me now since I had to uninstall Comodo BackUp). Traversing files is order of magnitude slower than without BackUp installed.

For example, I'm using Eclipse IDE and refreshing Java projects with many files is excruciating slow (takes 3-4 minutes). It makes Eclipse unusable. Even simple "dir * /s" is visibly slower. I tried to put my project on 4GB RAM DISK and refreshing files in Eclipse was still slow as molasses. Normally, process is done within 10 seconds on hard drive and within 2-3 seconds on RAM drive.

I'm running :
  • Windows 7 Professional x64 with 12GB of RAM
  • No antivirus or anti-malware, no firewall
  • Windows Backup and Restore (was disabled while Comodo BackUp was installed)
  • NTFS file system on both disk and RAM Drive (SuperSpeed RamDisk)
  • No errors reported, and diagnostics said everything is OK

Offline panic

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Re: COMODO BackUp 2.2.127000.12 BUG REPORTS
« Reply #36 on: February 09, 2010, 05:22:18 PM »
Latest version of Backup V2 History shows when each executed backup job was created, rather than showing when the executed job was run.

Due to this, the Restore function in the History panel is next to useless as you can't tell what backup job you want to restore. 

History needs to show the execution history, not the creation history.

Ewen :-)
As your mums would say, "If you can't play nice with all the other kiddies, go home".
All users are asked to please read and abide by the  Comodo Forum Policy.
If you can't conform, don't use the forum.

Offline panic

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Re: COMODO BackUp 2.2.127000.12 BUG REPORTS
« Reply #37 on: February 10, 2010, 04:41:04 AM »
Latest version of Backup V2 History shows when each executed backup job was created, rather than showing when the executed job was run.

Due to this, the Restore function in the History panel is next to useless as you can't tell what backup job you want to restore. 

History needs to show the execution history, not the creation history.

Ewen :-)

My bad.

I had been testing the CPU% load when running sync backup jobs and the history correctly showed a series a job with the same run date. This was because I had set up the sync jobs today and had run them sufficient times to completely fill the history window.

Reviewing the "off screen" entries shows that the history list does indeed display the execution time.

Once again, I'm living proof of the age old truth that you don't have to have a long neck and feathers to be a goose. ;)

Apologies to all.
Ewen :-)
As your mums would say, "If you can't play nice with all the other kiddies, go home".
All users are asked to please read and abide by the  Comodo Forum Policy.
If you can't conform, don't use the forum.

Offline abingdonal

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Re: COMODO BackUp 2.2.127000.12 BUG REPORTS
« Reply #38 on: February 18, 2010, 07:29:05 PM »
I get this error 100019.  Most of the time the comodo software works.   When I get this code I have to reboot my computer and the sotware will work.   Tonight I rebooted and the software won't work. 

I have Window 7 Ultimate 64 bit.  I use an external hard drive for backup. 

please help

Offline Emanuel Sescu

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Re: COMODO BackUp 2.2.127000.12 BUG REPORTS
« Reply #39 on: February 19, 2010, 01:47:47 AM »
I get this error 100019.  Most of the time the comodo software works.   When I get this code I have to reboot my computer and the sotware will work.   Tonight I rebooted and the software won't work. 

I have Window 7 Ultimate 64 bit.  I use an external hard drive for backup. 

please help

Hi

When you encounter this error, please go to the external hard drive (backup destination) and try to create/rename a file on that hard drive from explorer. If you can't, than the error is caused by write-protection or insufficient rights.

Thanks
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Emanuel Sescu
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Offline rickmelman

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Re: COMODO BackUp 2.2.127000.12 BUG REPORTS
« Reply #40 on: February 26, 2010, 04:23:12 AM »
Hi there,

I have 2 problems with CB 2.2.127000.12.

On my m/c with W7 in English and installing CB with English Language, I can see all my network drives (source and destination). However when Installing the German Language CB on my wifes m/c with German W7, none of the network drives are visable. I tried uninstal and reinstall but to no avail - I then tried with the English Language CB and the drives are now visable. - strange but no real problem.

My second problem is that I have created 3 scheduled backups on my machine and it all works fine, however I seem unable to create a fourth, I've even tried using exactly the same details as one of the working BU's but sill no luck. Is there a limit??

Many thanks
Richard

Offline Emanuel Sescu

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Re: COMODO BackUp 2.2.127000.12 BUG REPORTS
« Reply #41 on: February 26, 2010, 04:26:43 AM »
Hi

There are no limitation for scheduled backups and all drives should be visible no matter what the language is.
We will investigate the reported issues.
Thanks
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Emanuel Sescu
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Offline Don99

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Re: COMODO BackUp 2.2.127000.12 BUG REPORTS
« Reply #42 on: March 02, 2010, 05:23:31 AM »
I have Windows 7 Home Premium installed. 500 GB HDD partitioned C: and D: +-250GB each.

I lost my last HDD while trying to uninstall your Time Machine  product (thanks  >:() and have purchased this new drive.
I have a backup on external drive , but when I reach step 3 the "Restore to default location" does not appear.All I get are three icons C and I. From there I am unable to input ANYTHING.
I first get an error 15 message and on restart get an error 46.

Please help

« Last Edit: March 04, 2010, 03:37:07 AM by Don99 »

Offline Don99

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Re: COMODO BackUp 2.2.127000.12 BUG REPORTS
« Reply #43 on: March 03, 2010, 10:11:18 AM »
Still battling. Please somebody help.

My whole music and picture files are on that "Backup". Plus all emails. What is the use of using a backup program that drops one when needed?

Support does not appear to be existant.

Please excuse me if I am getting rather impatient. >:(
« Last Edit: March 04, 2010, 03:51:10 AM by Don99 »

Offline Emanuel Sescu

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Re: COMODO BackUp 2.2.127000.12 BUG REPORTS
« Reply #44 on: March 04, 2010, 07:08:58 AM »
Still battling. Please somebody help.

My whole music and picture files are on that "Backup". Plus all emails. What is the use of using a backup program that drops one when needed?

Support does not appear to be existant.

Please excuse me if I am getting rather impatient. >:(

Hi

Error 46 on restart means "invalid path". This can be caused by the fact that the external hard drive is not visible at windows start-up.
I assume the backup is for the "C" drive.
For a clean restore for the "C" drive, copy the backup on D drive, then restore.

Thanks
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Regards,

Emanuel Sescu
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