Author Topic: COMODO BackUp 2.1.117500.10 BUG REPORTS  (Read 36611 times)

Offline Emanuel Sescu

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COMODO BackUp 2.1.117500.10 BUG REPORTS
« on: October 31, 2009, 07:11:46 AM »
Please post all bug reports & BSOD's here.

Be sure to include:

- Your Operating System (and whether it's 32bit/64bit);
- Other Backup & Security Software Installed;
- How you produced the problem;
- How you tried to resolve the problem;
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- file system (FAT32/NTFS/...)
- All log files;
- Any other Additional Information;
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Offline Ronny

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Re: COMODO BackUp 2.1.117500.10 BUG REPORTS
« Reply #1 on: October 31, 2009, 07:43:20 AM »
Cosmetic Bug:
During boot time restore the minute and second text don't show minutes and seconds

- Windows XP SP3, x32, Professional, VMWare.
- CIS & CSC
- Restore a full registry backup, because it's in use it needs the boot time restore...
- N/A
- Attached
- N/A
- NTFS
- Where should these log files be located?
- N/A
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Offline Emanuel Sescu

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Re: COMODO BackUp 2.1.117500.10 BUG REPORTS
« Reply #2 on: October 31, 2009, 07:46:27 AM »
Cosmetic Bug:
During boot time restore the minute and second text don't show minutes and seconds

- Windows XP SP3, x32, Professional, VMWare.
- CIS & CSC
- Restore a full registry backup, because it's in use it needs the boot time restore...
- N/A
- Attached
- N/A
- NTFS
- Where should these log files be located?
- N/A

Thanks for your feedback, we will fix this issue
The log files should be present in %SystemRoot%\System32 folder
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Offline Ronny

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Re: COMODO BackUp 2.1.117500.10 BUG REPORTS
« Reply #3 on: October 31, 2009, 07:48:26 AM »
Cosmetic Bug:
Scheduled backup Time Format does not match with the Summary Time Format

- Windows XP SP3, x32, Professional, VMWare.
- CIS & CSC
- Just Schedule any backup
- N/A
- Attached
- N/A
- NTFS
- Where should these log files be located?
- N/A
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Offline Ronny

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Re: COMODO BackUp 2.1.117500.10 BUG REPORTS
« Reply #4 on: October 31, 2009, 08:12:49 AM »
Normal Bug:
Synchronization fails to remove specific files from the sync destination.

- Windows XP SP3, x32, Professional, VMWare.
- CIS & CSC
- Create a sync backup for a specific folder.
  Create a New, "Wave Sound" file and rename it to the .log extension,
  now the file get's synced to the destination folder,
  but if you delete it it doesn't get removed from the sync destination.
  (This doesn't fail if you test with normal logfiles!).

- N/A
- Attached
- N/A
- NTFS
- Does not contain anything regarding sync backup.
- N/A
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Offline Ronny

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Re: COMODO BackUp 2.1.117500.10 BUG REPORTS
« Reply #5 on: October 31, 2009, 10:22:53 AM »
Major Bug:
Scheduling a backup fails on Win7 with error:
An error occurred while setting the schedule. The schedule has not been set.

- Windows 7, RTM, Enterprise, x32, Normal User, CBU started with Admin prompt.
- CIS
- Create a backup with a schedule in it, non of the options is successful.
- N/A
- Attached
- N/A
- NTFS
- Does not contain anything regarding this failure.
- Procmon screenshot also provided, CBU keeps looking for these schedules....

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Offline Ronny

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Re: COMODO BackUp 2.1.117500.10 BUG REPORTS
« Reply #6 on: October 31, 2009, 10:36:31 AM »
Minor Bug:
Destination file name doesn't get extension .cbu if you use backspace in the save as field.

- Windows 7, RTM, Enterprise, x32, Normal User, CBU started with Admin prompt.
- CIS
- Create a backup on the destination save as text box use a backspace and the automatic append of .cbu fails.
- N/A
- Attached
- N/A
- NTFS
- N/A
- N/A

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Offline Ronny

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Re: COMODO BackUp 2.1.117500.10 BUG REPORTS
« Reply #7 on: October 31, 2009, 10:43:32 AM »
Minor Bug:
cbu custom logfile get's overwritten instead of appended.

- Windows 7, RTM, Enterprise, x32, Normal User, CBU started with Admin prompt.
- CIS
- Create a backup, set custom logging, run it, logging is okay, run an other backup, previous logging is lost.
- N/A
- Attached
- N/A
- NTFS
- N/A
- Please log or per Backup name to multiple log's or at least append to the existing file.

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Offline JJasper

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Re: COMODO BackUp 2.1.117500.10 BUG REPORTS
« Reply #8 on: October 31, 2009, 11:03:05 AM »
XP Home 32 bit
- Comodo Backup 1 installed
- Attempted Installation via update on UI
- How you tried to resolve the problem;
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- file system NTFS
- All log files;
- When attempting installation from update button on interface, installer does not search for previously installed BU2 and request for uninstall but begins installation by asking for installation path.

John

Offline Ronny

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Re: COMODO BackUp 2.1.117500.10 BUG REPORTS
« Reply #9 on: October 31, 2009, 12:36:20 PM »
Critical Bug:
BugCheck 10000050, {e23c6000, 0, f848fe0c, 1}
Could not read faulting driver name
Probably caused by : CBUFS.sys ( CBUFS+18e0c )

- Windows XP SP3, x32, Professional, VMWare.
- CIS & CSC
- Don't know was busy with Firefox 3.6 beta 1 and Windows BSOD'd
- N/A
- N/A
- N/A
- NTFS
- N/A
- minidump attached
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Offline Emanuel Sescu

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Re: COMODO BackUp 2.1.117500.10 BUG REPORTS
« Reply #10 on: October 31, 2009, 02:46:10 PM »
Critical Bug:
BugCheck 10000050, {e23c6000, 0, f848fe0c, 1}
Could not read faulting driver name
Probably caused by : CBUFS.sys ( CBUFS+18e0c )

- Windows XP SP3, x32, Professional, VMWare.
- CIS & CSC
- Don't know was busy with Firefox 3.6 beta 1 and Windows BSOD'd
- N/A
- N/A
- N/A
- NTFS
- N/A
- minidump attached

Thank you for reporting this.
Do you have any 'Synchronized backups'  ?
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Offline Ronny

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Re: COMODO BackUp 2.1.117500.10 BUG REPORTS
« Reply #11 on: October 31, 2009, 03:51:19 PM »
Thank you for reporting this.
Do you have any 'Synchronized backups'  ?
Yes, the sync backup from the previous bug post is still present.
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Offline Emanuel Sescu

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Re: COMODO BackUp 2.1.117500.10 BUG REPORTS
« Reply #12 on: October 31, 2009, 04:28:44 PM »
Major Bug:
Scheduling a backup fails on Win7 with error:
An error occurred while setting the schedule. The schedule has not been set.

Hi
A few more details would help:

Does this happen to all types of backups?
Try to schedule something else on another storage destination.
Is your windows Task Scheduler disabled?
Did this problem existed in 2.0 version?

Thanks
« Last Edit: October 31, 2009, 04:31:01 PM by Emanuel Sescu »
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Offline Ronny

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Re: COMODO BackUp 2.1.117500.10 BUG REPORTS
« Reply #13 on: November 01, 2009, 10:46:11 AM »
Quote
Major Bug:
Scheduling a backup fails on Win7 with error:
An error occurred while setting the schedule. The schedule has not been set.

- Windows 7, RTM, Enterprise, x32, Normal User, CBU started with Admin prompt.

Quote
Hi
A few more details would help:

Does this happen to all types of backups?
Try to schedule something else on another storage destination.
Is your windows Task Scheduler disabled?
Did this problem existed in 2.0 version?

Thanks
Hi,

Yes i can't schedule any type of backup unless i set it to manual.
Tried to schedule on local disk and USB pen drive doesn't matter.
No Task Scheduler is started, Automatic

Don't know if it happens with version 2.0, this was the first release i dared to install on my Win7 system  ;)

Regional Settings set to Format = Dutch, maybe that could help.
**Edit: changing this to default English (US) doesn't fix it either.
« Last Edit: November 01, 2009, 11:39:13 AM by Ronny »
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Offline richteratmosphere

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Re: COMODO BackUp 2.1.117500.10 BUG REPORTS
« Reply #14 on: November 01, 2009, 11:25:38 AM »
I'm using Windows XP Professional 32-bit.

No other backup software installed.  I use avast antivirus.  I use Spybot and Ad-aware for ant-spyware.

I installed Comodo and attempted to do a Disk Backup of my internal C:\ drive that has Windows installed on it, including Track 0 and MBR.   Immediately upon attempting to perform the backup, I get a failure code 4.  Here's a screenshot:



I rebooted, and attempted to run the backup again multiple times, and I get the same error.

It seems like I can do a disk backup of my two external drives with no problems.  I just can't do my C:/ Drive.

I did successfully run a file and directories backup of the C:/ drive using the simple backup option successfully.

The current logfile doesn't seem to be in a simple text format and comes out in strange unintelligible characters.

Any help solving this problem would be greatly appreciated, as I have heard great things about Comodo backup and would love to be able to do a disk backup of my C:/ drive.

Thanks.

 :)

 

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