Author Topic: COMODO BackUp 2.0.98047.4 RC1 BUG REPORTS  (Read 20968 times)

Offline Andrei Ciubotaru

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COMODO BackUp 2.0.98047.4 RC1 BUG REPORTS
« on: June 04, 2009, 11:48:51 AM »
Please post all bug reports & BSOD's here.

Be sure to include:

- Your Operating System (and whether it's 32bit/64bit);
- Other Backup & Security Software Installed;
- How you produced the problem;
- How you tried to resolve the problem;
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- All log files;
- Any other Additional Information;
« Last Edit: June 16, 2009, 05:08:20 AM by Andrei Ciubotaru »
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Andrei Ciubotaru
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Offline JJasper

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Re: COMODO BackUp 2.0.98047.4 RC1 BUG REPORTS
« Reply #1 on: June 04, 2009, 06:44:48 PM »
I am very disappointed that nothing has changed for me.  I get exactly the same error that I got the last two versions.  I am unable to use this program the way it is.


- Your Operating System (and whether it's 32bit/64bit);  XP Home 32 Bit
- Other Backup & Security Software Installed;  Backup 1.0.4.337
- How you produced the problem;  Tested Restore after Backup
- How you tried to resolve the problem;
- Screen-shots with the error (if any);  Included
- Post Memory Dumps on crash if you encounter any; None
- All log files; Included
- Any other Additional Information;

1. Select Backup Source - Files and Directories - D:\Dell Windows XP CD\Support\*.* - Next
2. Backup Type - Full - Compression Level - Medium - No Password - Next
3. Backup Destination - E:\CBU2 Test\Support - Next
4. No Scheduled Backup - Next
5. The packup has been completed successfully - Finish

Delete \Support\ folder and all subfolders.

6. Restore from My Computer E:\CBU2 Test\Support - Next
7. Restore Method - Clean Restore - Verify Image - Successfully - Next
8. What do you want to restore? - D:\Dell:\Windows XP CD\Support - Restore to default location - Next
9. An error occurred while trying to restore.

John

Offline Emanuel Sescu

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Re: COMODO BackUp 2.0.98047.4 RC1 BUG REPORTS
« Reply #2 on: June 05, 2009, 12:27:59 AM »
Hi

We are aware of the issue; it does not reproduce on most computers. It will be fixed in the next release.

Thank you
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Emanuel Sescu
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Offline clemo

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Re: COMODO BackUp 2.0.98047.4 RC1 BUG REPORTS
« Reply #3 on: June 05, 2009, 01:26:46 PM »
Bit of a problem with CBU backing up my User settings.  i think i have attached everything you need, if not please let me know.
.......
Vista Home Premium 32 bit
Comodo Internet Security
Acronis True Image Home 2009
   Selected Backup User Settings, Selected backup path and named file, Set schedule, closed CBU and waited for schedule backup to run.
Screen shot of  Windows problem message
Comodo log
i have four Windows logs, AppCompat, memory, minidump and Versuion should you need them.

Offline Emanuel Sescu

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Re: COMODO BackUp 2.0.98047.4 RC1 BUG REPORTS
« Reply #4 on: June 05, 2009, 01:56:45 PM »
Bit of a problem with CBU backing up my User settings.  i think i have attached everything you need, if not please let me know.
.......
Vista Home Premium 32 bit
Comodo Internet Security
Acronis True Image Home 2009
   Selected Backup User Settings, Selected backup path and named file, Set schedule, closed CBU and waited for schedule backup to run.
Screen shot of  Windows problem message
Comodo log
i have four Windows logs, AppCompat, memory, minidump and Versuion should you need them.

Hi

Is this issue reproducible?
Could you create a dump file? (Task Manager => Processes => CBU.exe => Right Click => Create Dump File)
Dump files are useful...

Thank you

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Emanuel Sescu
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Offline clemo

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Re: COMODO BackUp 2.0.98047.4 RC1 BUG REPORTS
« Reply #5 on: June 06, 2009, 07:02:23 AM »
I'll see what i can do,  though it has just finished an "user settings" backup with any hint of a problem.  Yesterday all three attempts failed.  Oh well!

Offline clemo

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Re: COMODO BackUp 2.0.98047.4 RC1 BUG REPORTS
« Reply #6 on: June 06, 2009, 07:41:54 AM »
Same problem now occurs with an "mail accounts backup".  This has now happened twice today.  I was unable to create a dump file, all I got was an windows message stating "the operation could not be completed.  Access is denied".

Offline Emanuel Sescu

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Re: COMODO BackUp 2.0.98047.4 RC1 BUG REPORTS
« Reply #7 on: June 06, 2009, 11:08:56 AM »
Same problem now occurs with an "mail accounts backup".  This has now happened twice today.  I was unable to create a dump file, all I got was an windows message stating "the operation could not be completed.  Access is denied".

Hi

What file system you have NTFS or FAT(32) ?
Please try 'Entire Registry' and 'Messenger' backup/restore to see if the problem persists.

Thank you.
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Emanuel Sescu
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Offline clemo

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Re: COMODO BackUp 2.0.98047.4 RC1 BUG REPORTS
« Reply #8 on: June 06, 2009, 02:12:49 PM »
What file system you have NTFS or FAT(32) ?
my file system is NTFS

The registry backed up OK and I do not have messenger installed.

clemo

Offline pipistrello

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Re: COMODO BackUp 2.0.98047.4 RC1 BUG REPORTS
« Reply #9 on: June 07, 2009, 09:08:31 AM »
Vista 32 SP1 (C:)
All drives NTFS
Comodo CIS

Attempted to backup User settings, Full backup, Medium compression, No password, No schedule.
Backup to My Computer, hard drive G:\Comodo Backup\User.cbu causes CBU to generate error code 67. No output file is created.

See attached message and CBU log.txt. No event log was produced. Access denied trying to create dump.

Files backup and partition image backup of XP  (E:) appear to work fine, and both could be restored successfully.


Offline pipistrello

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Re: COMODO BackUp 2.0.98047.4 RC1 BUG REPORTS
« Reply #10 on: June 07, 2009, 09:18:24 AM »
Vista 32 SP1 (C:)
All drives NTFS
Comodo CIS

Attempted to backup Mail settings, MSO 2007, Full backup, Medium compression, No password, No schedule.

Backup to My Computer, hard drive G:\Comodo Backup\Mail.cbu causes CBU to crash and be closed by Windows. No output file is created.

See attached CBU log.txt and Application event log. Access denied trying to create dump.

Edit: Might this be related to my having moved the outlook.pst file from its default location to "D:\Documents\Outlook data files\Outlook.pst" ? There is no .pst file in C:\Users\...\AppData...
« Last Edit: June 07, 2009, 09:50:08 AM by pipistrello »

vraciua

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Re: COMODO BackUp 2.0.98047.4 RC1 BUG REPORTS
« Reply #11 on: June 09, 2009, 06:15:47 AM »
Same problem now occurs with an "mail accounts backup".  This has now happened twice today.  I was unable to create a dump file, all I got was an windows message stating "the operation could not be completed.  Access is denied".

Hi

Can you tell us all the software products currently installed in your system? Thank you for your support.

vraciua

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Re: COMODO BackUp 2.0.98047.4 RC1 BUG REPORTS
« Reply #12 on: June 09, 2009, 06:24:58 AM »
Vista 32 SP1 (C:)
All drives NTFS
Comodo CIS

Attempted to backup Mail settings, MSO 2007, Full backup, Medium compression, No password, No schedule.

Backup to My Computer, hard drive G:\Comodo Backup\Mail.cbu causes CBU to crash and be closed by Windows. No output file is created.

See attached CBU log.txt and Application event log. Access denied trying to create dump.

Edit: Might this be related to my having moved the outlook.pst file from its default location to "D:\Documents\Outlook data files\Outlook.pst" ? There is no .pst file in C:\Users\...\AppData...

Hi

Can you tell us all the software products currently installed in your system? Thank you for your support.

Offline clemo

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Re: COMODO BackUp 2.0.98047.4 RC1 BUG REPORTS
« Reply #13 on: June 09, 2009, 06:57:04 AM »
I have attached a screen shot showing my installed programs.

Offline Tudor Postolache

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Re: COMODO BackUp 2.0.98047.4 RC1 BUG REPORTS
« Reply #14 on: June 09, 2009, 09:18:03 AM »
Vista 32 SP1 (C:)
All drives NTFS
Comodo CIS

Attempted to backup Mail settings, MSO 2007, Full backup, Medium compression, No password, No schedule.

Backup to My Computer, hard drive G:\Comodo Backup\Mail.cbu causes CBU to crash and be closed by Windows. No output file is created.

See attached CBU log.txt and Application event log. Access denied trying to create dump.

Edit: Might this be related to my having moved the outlook.pst file from its default location to "D:\Documents\Outlook data files\Outlook.pst" ? There is no .pst file in C:\Users\...\AppData...

Hi.

The location of the "outlook.pst" file wouldn't matter because the location is retrieved from the registry wherever it may be.Anyway we managed to trace a possible problem that could cause the behavior that you described and it will be fixed in the next release.

Thank You for your feedback.

 

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