CIS Virus Definition Fails to update check internet connection. HELP AGAIN!

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[Ronny]

Only a packet capture can show what's going on... can you try the following:

Download and install wireshark:

Start the application and select Capture Options (shot1).
Next Select your active network adapter, type in filter "port 80" without the quotes (shot2) and press start.
Now "Check for updates" after that is finished press CTRL - E to stop the capture.
In the Filter box type http and press the apply button next to it (shot3).

Now the server responses you see here are

• 302 Moved
• 200 OK

Any other response is not good, 404 Not Found for example show's that the server is missing the requested file.

Please post a screenshot what happens on your system during update.

[Dennis2]

Hi Guys - just downloaded the lastest version of CIS, getting an error when I try a manual virus definition update "Failed to update the virus sigature database. Please check your internet connection and try again later."

CIS version: 3.12.111745.560
Virus Signature DB version: 1

I have just installed winxp sp2  - which is in the process of being updated to SP3 + all latest ms patches.  Sounds like a defination server issue?

It must depend on the server you are close to just did a reinstall of my OS and updated CIS with no problems about the same time you posted.

Sorry you are having these problems.

Dennis

[Surfinusa]

Only a packet capture can show what's going on... can you try the following:

Download and install wireshark:

Start the application and select Capture Options (shot1).
Next Select your active network adapter, type in filter "port 80" without the quotes (shot2) and press start.
Now "Check for updates" after that is finished press CTRL - E to stop the capture.
In the Filter box type http and press the apply button next to it (shot3).

Now the server responses you see here are

• 302 Moved
• 200 OK

Any other response is not good, 404 Not Found for example show's that the server is missing the requested file.

Please post a screenshot what happens on your system during update.

The update feature is back in business.  If I do have more problems I will try what you recommend.

Thanks again for all your help.

Will keep in touch with you.

[Surfinusa]

It must depend on the server you are close to just did a reinstall of my OS and updated CIS with no problems about the same time you posted.

Sorry you are having these problems.

Dennis

Dennis I have tried un-installing and re-installing the product and even running a registry cleaner after un-install.  But had the same issues. 

Good news is that it is back up and running.  The problem seems intermittent. 

Thanks for your help.

[robobytes]

I've been trying to get the updated database definition since I loaded the software a week ago. 

It's been giving me the failed to update Virus Sig...  Please check your internet... Error.

Sometimes, A window comes up and says it's starting the download.... but then it always goes to the failed Error Message.

I loaded the wireshark and ran it while trying to updated.  I've attached a screen shot.

Let me know what else I can try.  I'd really like to get the updates updated.

Thanks,
Rob

[Ronny]

Hi Robobytes,

Looks like your capture contains other traffic that the update, can you close all other applications you have running during the update so it doesn't pollute the capture?

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