Update ERROR

[Guest]

[Nosnibor]

I have a problem with my CIS Product version 3.13.121240.574 This version i have is the current one acording to your web site but the auto update keeps telling me a new update is avalable. I click on update now button and it looks like its updating (updaye icon in the system tray) but nothing happens. about 5 min later it all starts up again.

Please help me with this problem.

[EricJH]

First of all there is an update available as I write this. The web page is always behind with this; so don't believe it...

When using the updater you need to tell it to update. When opening from the icon in the systray you will a screen that will tell there is an update; you need to tell it to go ahead.

If you want to do a clean install download the installer from COMODO Internet Security 3.13.125662.579 Released; with new AV bases.cav.

[Nosnibor]

I'm not sure if the link you proveded is aplicable to me or not. I don't use the Anti Virus portion of CIS. I use the "Firewall w Defence+" only.
I tryed the built in updater and it indicates "updates are avalable" but after sitting at "Installing Updates...0%" for about 2min i get an error message of "Error 109: Update could not be comlpeted. Internet connection got lost halfway during download of updates, please check your Internet connection settings."---- and nothing is wrong with my connection.

[EricJH]

May be the following is of help for you:

I fixed the problem. It was a clean update with a new fresh configuration. CIS proxy settings were empty. Also IE8 has empty proxy settings (and works great as well as CIS updater).

So I decided to make a full registry scan with RegScanner to find occurrences of proxy IP address used by cmdagent.exe. I've found some entries in HKEY_USERS and HKEY_CURRENT_CONFIG under Software/Microsoft/CurrentVersion (maybe paths were different, I can't remember them)

I deleted those two proxy entries in the registry and cmdagent.exe finally connected to the Comodo server :-)

Please tell developer to have a look at registry entries and look at where cmdagent.exe takes default proxy values in the registry repository.

Hope this thread could be be of help to comodo developers.

Best regards

Simon

[Nosnibor]

So is that link to the update valad for me even though i dont use the anti vorus portion of CIS

[EricJH]

It is worth the try. Do make a system restore point before trying this.

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