BSOD while installing the latest Comodo Internet Security 5.10.228257.2253

[Guest]

[jasperltz]

Be this i already had a Comodo Internet Security 5.9.221665.2197. Then i uninstalled it to try out some other antivirus called IObit Advance System Care With Antivirus Beta. Then i found it not stable to be an antivirus yet, so i installed back Comodo Internet Security 5.10.228257.2253, which is the latest version. When the installation process around 87%-99% it came out BSOD, it'll never reach 100%, although the Comodo Internet Security 5.10.228257.2253 still can be use, but the Context Sensitive Scan (Scan With COMODO) are not in the context menu.

[captainsticks]

Hi jasperltz and welcome,
It sounds as if you may of had some IObit leftovers.
I would run the IObit remover and the unofficial Comodo uninstaller tools and then try installing again.

IOBit Bitremover tool (Note: I have not tried this tool myself)
Uninstaller Tool for Comodo Products

Please use caution with non Comodo removal tools.

[jasperltz]

Thanks for the info captainsticks! I'll try it out

[captainsticks]

I hope it works for you.

[mouse1]

From the information you have given I am not clear whether this is a bug/issue.

For the moment I will transfer you to help so you can work through this issue with users and mods in this forum and hopefully resolve it. I hope that is OK.

Please ask any mod to move this report back to the bugs forum if it becomes clear that it is a bug/issue.

[jasperltz]

too bad it still doesn't work, it came out with NO_MORE_IRP_STACK_LOCATIONS.


This is the problem...
Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   17417

Additional information about the problem:
  BCCode:   35
  BCP1:   FFFFFA800F1DF590
  BCP2:   0000000000000000
  BCP3:   0000000000000000
  BCP4:   0000000000000000
  OS Version:   6_1_7601
  Service Pack:   1_0
  Product:   768_1

Files that help describe the problem:
  C:\Windows\Minidump\050612-39468-01.dmp
  C:\Users\Asus\AppData\Local\Temp\WER-76097-0.sysdata.xml

[captainsticks]

Are you running any other anti-malware software?
Have you tried any other anti-malware software?

If yes to either question please remove the other antimalware software and run the appropriate uninstaller tool if available.
Uninstallers for common antivirus software.

Files that help describe the problem:
  C:\Windows\Minidump\050612-39468-01.dmp
  C:\Users\Asus\AppData\Local\Temp\WER-76097-0.sysdata.xml

You could Zip these files to attach to your post. Thanks.

[jasperltz]

Nope im not running any anti-malware software now, but it seems my PC had many leftover anti-malware software, i think im going to format my PC (i've planned to do it so)  Anyway a thousand thanks for helping me out

[captainsticks]

Nope im not running any anti-malware software now, but it seems my PC had many leftover anti-malware software, i think im going to format my PC (i've planned to do it so)  Anyway a thousand thanks for helping me out

Hi jasperltz,
Sorry that nothing solved your issues and I wish you all the best with OS reinstall.

[jasperltz]

No need to be sorry, it's not your fault, i really hope i can solve the problem after i reinstall the OS, thanks anyway

[jasperltz]

Hi jasperltz,
Sorry that nothing solved your issues and I wish you all the best with OS reinstall.

I've Successfully installed COMODO Internet Security without any bluescreen after formatted

[captainsticks]

I've Successfully installed COMODO Internet Security without any bluescreen after formatted

That is good to hear, I hope all continues well.

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