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Author Topic: Unable to create directory during install/reinsatll  (Read 2204 times)
funkyecat
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Unable to create directory during install/reinsatll
« on: August 09, 2011, 04:56:39 PM »

I got a notation that there was a problem with CI\SF Firewal. I got diagnosed 'xml file which I cannot read with Libre Office. There I was finally able to uninstall and after the several attempts to reinstall and having to check administative access (I hate Win 7) I got a message that it is unable to create the directory c:\ProgramData\Microsoft...Programs\COMODO.

What now?
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EricJH
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Re: Unable to create directory during install/reinsatll
« Reply #1 on: August 09, 2011, 05:09:59 PM »

Can you delete that folder in Safe Mode and regular mode of Windows? If you can delete it can you install successfully after that?
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funkyecat
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Re: Unable to create directory during install/reinsatll
« Reply #2 on: August 09, 2011, 05:35:05 PM »

I deleted the folder (COMODO) but I still get the message with "Log on administrator...

I am administrator.
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EricJH
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Re: Unable to create directory during install/reinsatll
« Reply #3 on: August 09, 2011, 05:40:22 PM »

Can you post a screenshot with that Log on administrator message?
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funkyecat
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Re: Unable to create directory during install/reinsatll
« Reply #4 on: August 09, 2011, 06:36:02 PM »

Screenshot attached.
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EricJH
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Re: Unable to create directory during install/reinsatll
« Reply #5 on: August 10, 2011, 06:14:43 PM »

Is the CIS installer the only installer that has this problem?

May be there is a problem with the ownership of the folder. In that case you need to do a take ownership procedure.
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funkyecat
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Re: Unable to create directory during install/reinsatll
« Reply #6 on: August 10, 2011, 10:03:03 PM »

I did that.
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EricJH
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Re: Unable to create directory during install/reinsatll
« Reply #7 on: August 11, 2011, 09:22:37 AM »

Was the take ownership procedure successful and could you install?
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