If you have a problem with CIS installation - the faster way developers will analyse and fix it is to support them with proper logs.
Please follow the steps below and attach created files to your report message. 1.
Download DebugView from Microsoft site: http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx2.
Run it with administrator privileges3.
In the DebugView menu please select:
a) menu File -> Log to file as... -> Log file edit box -> select a file (or type a filename) which you will be able to find later
b) menu Capture -> Capture Win32
c) menu Capture -> Capture Global Win32 (dont worry if this submenu item does not exist)4.
Using cmd.exe, run firewall installer with the following parameter: -log
. This command will create log file in the your %temp% directory, called approx like this: cisinstaller_11-05-25 21.32.07.log5.
After your installer shows an error message, close it, and wait for a few seconds to let all processes finish, then look for another log file:
a) go to the your TEMP directory. Fastest way to do this is to write the following command in the cmd.exe: explorer %temp%
(+ press enter). Alternatively you can write %temp% in the Windows explorer's address bar.
b) in the TEMP directory you will find a file called approx like this: cis_10-07-19 20.23.46.log
, where "10-07-19 20.23.46" is the installation date and time (of course, your actual date and time will be different)6.
a) Download Autoruns utility (http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
b) In the downloaded archive you have two utilities: autoruns.exe and autorunsc.exe. You'll need the 1st one (autoruns.exe), run it in the command line as follows: autoruns.exe -v -a autoruns.arn
c) wait till the utility finishes scanning of the system and closes. After it closes, next to the utility you will find autoruns.arn
file. Zip it and send it to me via e-mail skalenchuk[at]comodo.com
(please do not post it as an attachment on the the forum).7.
As a result you will have 3 log files avaulable:
- from point 3-a
- from point 4
- from point 5-b
- from point 6-c
Please zip these files and attach to the your message (except log from 6c). I will check these files and try to assist you.
Please do not hesitate to ask questions should you find above explanation not clear.