Author Topic: Please read this before posting an installation problem  (Read 28024 times)

Offline elGeminy

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Re: Please read this before posting an installation problem
« Reply #15 on: September 09, 2010, 11:04:04 AM »
hi colion,

i have tried repeatedly to install CIS with the 64bit installer on a new machine with Windows 7 64bit.  Initially, the process would go through various screens and then grind to a halt at the installation stage.  Then after several attempts it does not even go through the pre-installation screens.  The Debug log is:

[\\STUDIO-XPS-9100]
00000000   0.00000000   [2600] FTH: (2600): *** Fault tolerant heap shim applied to current process. This is usually due to previous crashes. ***

Any help in completing the insstallation wojuld be appreciated.

Please carefully read again the first message in this topic
Regards,
Sergei Kalenchuk
COMODO developer

Offline Y2KATC

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Re: Please read this before posting an installation problem
« Reply #16 on: September 10, 2010, 09:09:05 PM »
elGeminy,

I only want to install the Comodo Firewall like on my wife's machine. Do I need to do somthing different?

Offline EricJH

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Re: Please read this before posting an installation problem
« Reply #17 on: September 10, 2010, 09:31:43 PM »
elGeminy,

I only want to install the Comodo Firewall like on my wife's machine. Do I need to do somthing different?
Just install. This topic is about the situation where the installation goes totally astray.

If you happen to have a problem with the installation start a topic in this board (not this topic) and we will try to help you out.

Good luck.

Offline Eljo

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Re: Please read this before posting an installation problem
« Reply #18 on: September 24, 2010, 03:30:56 PM »
I have the program but at the cmd you lost me sorry.
My questions and remarks will not always point to below mentioned machines!
Windows 8.1 ASUS A75DE, AMD A8 4500M, 1.9Ghz, Radeon Dual HD7640G, HDD 500GB, Ram 8GB,  CIS8.x,

Offline elGeminy

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Re: Please read this before posting an installation problem
« Reply #19 on: September 28, 2010, 12:26:26 PM »
I have the program but at the cmd you lost me sorry.

Sorry, I didn't get what you mean... Could you explain again.
Regards,
Sergei Kalenchuk
COMODO developer

Offline EricJH

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Re: Please read this before posting an installation problem
« Reply #20 on: September 28, 2010, 01:53:33 PM »
I have the program but at the cmd you lost me sorry.
Can you describe in more detail what you are not understanding?

Sorry, I didn't get what you mean... Could you explain again.
Eljo also has a topic Can't install v5 system crached had to total restore :(. He has sent two reports by email.

Offline sframtdr

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Re: Please read this before posting an installation problem
« Reply #21 on: January 06, 2011, 02:20:52 PM »
Send zipped log files last night to email address supplied - really like comodo but it won't load again becasue of ms installer error - ms installer works fine for all other programs - tried all suggestions on forum but still unable to load - hopefully will hear something back soon - help!

Offline volhw1979

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Re: Please read this before posting an installation problem
« Reply #22 on: February 16, 2011, 05:59:38 AM »
firewall is not functioning properly. Diagnostic Utility not solve the problem. All options listed on the forums do not help. OS windows 7. possible solution? on the Russian forums I found nothing so I am here. sorry for the English use a translator. ???

Offline elGeminy

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Re: Please read this before posting an installation problem
« Reply #23 on: February 16, 2011, 08:21:23 AM »
Send zipped log files last night to email address supplied - really like Comodo but it won't load again becasue of ms installer error - ms installer works fine for all other programs - tried all suggestions on forum but still unable to load - hopefully will hear something back soon - help!

1. ms installer error? Can you attach a screenshot?
2. no any mails yet, can you attach logs here?
Regards,
Sergei Kalenchuk
COMODO developer

Offline elGeminy

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Re: Please read this before posting an installation problem
« Reply #24 on: February 16, 2011, 08:26:17 AM »
firewall is not functioning properly. Diagnostic Utility not solve the problem. All options listed on the forums do not help. OS windows 7. possible solution? on the Russian forums I found nothing so I am here. sorry for the English use a translator. ???

С этим вопросом лучше все-таки в форум решения проблем по КИСу (здесь форум по инсталлятору).
И еще - утилита диагности умеет создавать отчет об ошибках. Этот отчет мог бы помочь в решении вашей проблемы.
Regards,
Sergei Kalenchuk
COMODO developer

Offline donruppel

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Re: Please read this before posting an installation problem
« Reply #25 on: July 28, 2015, 01:17:46 PM »
My CIS Pro said to reinstall, couldn't find my install file.  So I downloaded the "trial", planning on entering my registration # to activate it.
BUT when I clicked on the downloaded file and said to "Run" it I got an error message saying "Non 7z archive" and it stopped there.
Don't want to spend all day looking through this forum trying to locate an answer, tried searching for the error message and found nothing.

 

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