Contact customer support and they will help you.
The knowledgebase contains answers to most support question. Ticketing systems and phone support are also available for you.
1. Register an account at support.comodo.com
and submit a ticket.
2. Most tickets are answered within an hour but may take up to 1 day.
3. For assistance with Comodo's Digital Certificate Products
call +1 (888) 266-6361 (US) or +1 (703) 581-6361 for International customers.
For assistance with Comodo's Consumer Security Products
call +1 (877) 712-1309.
Please have your order number available.