Questions about Submit/Lookup [Merged Threads]

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[Hikertrash]

I have a few questions about pending files. I have submitted a file in my "files for review" list and am waiting for COMODO's response. How long should we expect to wait for the submitted files to be researched and added to the safe files database. Is there a definitive answer to submitted files or do we just assume they are unsafe if they are not added to the safe files database after a certain period of time. What do we do with the pending files that are not added to the safe files database (should we search for these files on our hard drive and manually delete them?). Thanks in advance.....Jim

Good quesstions...

It's probably best to check your pending files every time you make a change, install, uninstall, add or delete.  For the most part, I think, most files are safe, especially those that are obvious. 

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[jim28277]

Thanks for your response Hikertrash. My question was not so much about the majority of the files on the review list but those few files that are unknown and that I have submitted to COMODO for further assessment. My understanding is that when COMODO finds them safe they will automatically add them to their safe database and when I check this file again it will show up as safe and I can then delete it from my "waiting for review" list. I have 3 questions about how this process works.
1. How does it take COMODO to assess a submitted file?
2. Does COMODO advise me directly about the outcome of my submitted file or do I just assume its not safe if the file is not added to their safe database after a certain amount of time?
3. What do you do if COMODO does not add the submitted file to their safe list. Should I search for the offending file on my hard drive and manually delete it?

Jim

[psych1610]

Hi there jim, I can't answer all your questions with certainty but I can certainly try to answer a few: 

1. I should think it wouldn't take Comodo too long to assess a submitted file. To be on the safe side I'll say a week or less, but thats just a guess. Only the people who actually do it would be able to say for sure. Maybe one of them will chime in.

2. Comodo does not advise users directly about the outcome of the submitted files. You can just assume its not safe, but where's the risky living in that?  Once again, I at least do not know the certain amount of time necessary to analyze a file and deem it safe or unsafe therefore I can't venture a guess as to what you should do there. I suppose its what you're comfortable with. By and large, many of the files are probably safe.

3. Due to the uncertain nature (at least for me) of adding the files to the safe list I would hesitate (read as: I can not) actually advise you to delete the files off of your hard drive just because they have not been added, especially since one really does not know the amount of time necessary to do this.

Hope this has helped you somewhat, perhaps someone who knows more than I do will drop on in later on.

Dave

[ceLLisT]

Navigating as follows: Firewall>Proactive Defense>Waiting for your review>

brings up "My Pending Files" list with 34 items. I select the first one by clicking checkbox, then Submit, and see "Submitting the file(s) for analysis...". But the file that it is submitting is not the one that I selected. (It may be one that I had previously selected, not sure.) After about 2-3 minutes (I can see the progress bar move a couple of ticks), I get a message box saying some of the files could not be uploaded and clicking on YES in that box says "connection with the server was terminated."

I've had other puzzling results trying to submit files that are "waiting for your review". Such as runtime errors, apparently not responding to submit requests, and suddenly seeing a window popup saying that files were being submitted a long time after dismissing the My Pending Files window.

I've tried to follow the instructions in the help files, but I don't really know what to expect or watch for. Can someone help me get a handle on the SUBMIT function?

TIA,

Phil

Running COMODO firewall, anti-virus, and BOClean.
WINDOWS/XP SP2

[JJasper]

Hi ceLLisT

After you click on all the files and click submit, you can see what the files are that are already in Comodo's list by right clicking on the sending icon in the system tray and opening it.  You can there delete any that have already been sent in or that are not appropriate to sent.

John

[k5pgs]

I too have submitted several files for analysis over and over. I never seem to get any feedback as to whether they check out as good or bad. Shoul I be getting feedback? And how long does that take to happen? Many thanks.   

[AnotherOne]

I have never seen feedback on files, but my guess is that if you keep the submitted file on hand for a period of time, the next time you do a Lookup for it, it should be listed as safe or not.  How long this should be is anyone's guess.  Note - you should do a lookup for any file you are planning to submit.  If it is known, then it can be removed from the Submit queue.  If it is known, the Lookup function will offer to put it on you Safe files list for you.

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