Please help us to help you - Read the following carefully before posting:
Important before installing Comodo Firewall Pro 3:Always uninstall other software firewalls before installing Comodo Firewall Pro. Simply disabling a firewall is not the same because the 2 will conflict! (Windows firewall is the only exception). This has proven to cause strange issues, so please don't ever run 2 software firewalls together. Note that this don't applies for hardware firewalls.
Close all other running softwares before installing Comodo Firewall Pro 3. If you don't there will be some interference later on that you may never know.
Problem installing Comodo Firewall Pro in safe mode:This is because some low-level kernel drivers in Comodo Firewall Pro 3 might not be installed in safe mode, so if you get this issue, try installing it during a normal boot.
What to Post:When posting requests for help, please include the following information.
- A meaningful/clear/specific thread title
- The version of Comodo Firewall Pro Installed
- Your Internet connection type (dial-up/cable/Direct connection/LAN etc)
- Operating system and Service Pack Level
- How you are logging in to the OS (Admin, User)
- Other real-time security applications installed (AV, AS, HIPS etc)
- Security related applications which have been removed/disabled before installing CFP
- Security related application which have been removed/disabled after installing CFP
- Detail the problem, such as which applications are running when you have the problem
- Please inform us if you have created any custom rules
Screenshots:In addition to the aforementioned, it may be necessary to post information related to your CFP rules and logs. The following guidelines will help you understand how this may be done.
Taking and posting screenshots of your environment increases our ability to understand your problem. If you are unfamiliar with the process of taking screenshots, please see this tutorial:
Screenshot-posting for beginnersWhere to get Information:FIREWALLApplication Rules1. Open CFP to full screen
2. Select Firewall->Advanced->Network Security Policy
3. Take a screenshot
Global Rules1. Open CFP to full screen
2. Select Firewall->Advanced->Network Security Policy->Global Rules
3. Take a screenshot
Firewall Logs:1. Open CFP to full screen
2. Select Firewall->Common Tasks->View Firewall Events
3. In the new window, click More...
4. From the context menu select 'Clear all Logs'
5. Restart CFP or reboot your machine
5. If necessary run the problem application
6. In CFP Select Firewall->Common Tasks->View Firewall Events
7. In the new windows, click More...
8. Right-click and select Export to HTML
9. Save the file with a sensible name
10. Open the file in a HTML/text editor
11. Modify your external IP Address if shown in the logs
(See Note)12. Save the file as HTML (don't change the format to plain text)
13. Zip/rar the file and post on the forum
Note: When posting log details on the forum, it's possible they may contain references you your external IP Address. (The IP Address shown in the bottom right of your forum post) In consideration of the privacy issues related to this, we ask you to modify any reference to your external IP Address in the log, using the following example:
Your Address: 123.245.789.123
Modified Address: x.x.x.123Some things to consider:Global Rules are hierarchical, that is, they work from the top down. Therefore, a BLOCK rule placed above an ALLOW rule will take precedence.
If you're having problems with a specific application, check Application Rules for a rule that BLOCKs that application.
DEFENSE+Defense+ Rules:1. Open CFP to full screen
2. Select Defense+->Advanced->Computer Security Policy
Computer Security Policy1. Open CFP to full screen
2. Select Firewall->Advanced->Network Security Policy->Global Rules
3. Double-click the application you're having problem with
4. Select Access rights
5 Take a screenshot
Note: This is only necessary if you know which application that's causing the problem. It might be necessary to take a screenshot of Run an executable, Interprocess Memory Accesses, Windows/WinEvent Hooks, Process Terminations, Device Driver Installations, Windows Messages, Protected COM Interfaces, Protected Registry Keys or Protected Files/Folders, but don't do so unless asked to do so.Defense+ Logs:1. Open CFP to full screen
2. Select Defense+->Common Tasks->View Defense+ Events
3. In the new window, click More...
4. From the context menu select 'Clear all Logs'
5. Restart CFP or reboot your machine
5. If necessary run the problem application
6. In CFP Select Defense+->Common Tasks->View Defense+ Events
7. In the new windows, click More...
8. Right-click and select Export to HTML
9. Save the file with a sensible name
10. Zip/rar the file and post on the forum
Topic originally created by Toggie for Comodo Firewall Pro 2.4, modified by Ragwing for Comodo Firewall Pro 3.Added - A meaningful/clear/specific thread title requirement - Soya
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